מוצגות שאלות עם התגיות: הצגת כל השאלות

Somebody is trying to set up account using my g-mail account

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm an… (read more)

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm and I just delete the message. I keep changing my password.

נשאלה על־ידי GailW ב־לפני 3 חודשים

תגובה אחרונה מאת Kiki לפני 2 חודשים

previous firefox

i am trying recover my previous firefox account as my laptop went into down can you help . i have tried all options and it just sets up me a new account . [email addres… (read more)

i am trying recover my previous firefox account as my laptop went into down can you help . i have tried all options and it just sets up me a new account .

[email address]

[email address]

[mobile number]

נשאלה על־ידי shane20 ב־לפני 2 חודשים

תגובה אחרונה מאת Paul לפני 2 חודשים

Multiple Email Accounts

Good evening, I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide m… (read more)

Good evening,

I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide me with a resource or guidance on how to set this up?

Thank you,

נשאלה על־ידי Carmella Stevens ב־לפני 2 חודשים

תגובה אחרונה מאת Kiki לפני 2 חודשים

Stop monthly donations

Please STOP my monthly donation to Mozilla . It's a small amount but you have been withdrawing the amount for over a year. I want to close the account you are withdrawing… (read more)

Please STOP my monthly donation to Mozilla . It's a small amount but you have been withdrawing the amount for over a year. I want to close the account you are withdrawing from and I can't until you stop withdrawing the money monthly. You have a withdraw scheduled for the month of September, 1st 25.

נשאלה על־ידי Donald J ב־לפני 2 חודשים

תגובה אחרונה מאת James (doing minimal support) לפני 2 חודשים

Mozilla account may have been hacked - receiving pop ups about security isssues, etc.

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical erro… (read more)

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical errors and compromised system, etc. and to click to fix. I have scanned daily for a week now for any kind of issue with my computer and the scans come back clean, my security updates are current...please tell me what is going on and how to stop this.

I JUST signed into my Mozilla account to send this message and noticed another email in the sign-in box and the option to "sign in with another account" showed. I have attached a photo of this email along with photos of some of the pop ups. Has my account been hacked? What's going on?!!!

נשאלה על־ידי violetscorpio67 ב־לפני 2 חודשים

תגובה אחרונה מאת James (doing minimal support) לפני 2 חודשים

Paid subscriptions

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop… (read more)

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop and went back to Profile. I am unable to find an email address for Mozilla support. I am unable to contact Mozilla support for help with this problem. Need help!

[email address]

נשאלה על־ידי gscarpo ב־לפני 2 חודשים

תגובה אחרונה מאת Paul לפני 2 חודשים

Marketplace plugin

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email… (read more)

Recently a team member left our organisation. He used to run a job to save the plugins in Mozilla marketplace. Now we have the Key and security but we dont have the email ID which was used for the same. At this point in time, we are unable to proceed further with our business activity. Please assist me with this.

נשאלה על־ידי Raghu ב־לפני חודש

תגובה אחרונה מאת TyDraniu לפני חודש

unable to update email associated with account

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because … (read more)

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because the primary email has been defunct for years. (I have had no reason to enter the account since that time.) Therefore I cannot receive the code to allow me to add the email. How can I proceed? Thanks in advance. PS, please respond to my current email, which is [edited from public] @gmail.com; as the notification that there has been a response will go to the prior(defunct) email too! Thanks.

נשאלה על־ידי deadsteen ב־לפני 4 שבועות

תגובה אחרונה מאת Paul לפני 4 שבועות

I have Windows 10 and don't want to lose all my files.

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--… (read more)

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--some can be discarded but I need and want to keep others. I am a senior and not completely computer savvy.

נשאלה על־ידי Jacque Johnson ב־לפני 3 שבועות

תגובה אחרונה מאת Denys לפני 3 שבועות

How do I enter my account recovery key?

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why? Moderator note: This question has been edited to… (read more)

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why?

Moderator note: This question has been edited to remove sensitive information.

נשאלה על־ידי Stephanie Mortimer ב־לפני 2 שבועות

תגובה אחרונה מאת Denys לפני 2 שבועות

Facebook disabled problem

Hello Facebook Team, My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Commun… (read more)

Hello Facebook Team,

My account was disabled on September 25, 2025. I believe this action may have been a mistake because I have always tried to follow Facebook’s Community Standards.

This account is very important to me as I have been using it since 2014 to connect with my friends, family, and community.

I kindly request that you review my account again. I am happy to provide any identification documents needed to verify my identity.

Thank you for your time and support.

Sincerely, (Soe Kyaw Thu Soe)

נשאלה על־ידי Mr. Kyaw Thu Soe ב־לפני חודש

תגובה אחרונה מאת Paul לפני חודש

Problem with synchronization

Good day. I reinstalled Firefox. I logged into my account, pressed sync... Nothing changed at all! I didn't pull up a single bookmark. How is that possible???? Sincerely… (read more)

Good day. I reinstalled Firefox. I logged into my account, pressed sync... Nothing changed at all! I didn't pull up a single bookmark. How is that possible???? Sincerely, [email address]

נשאלה על־ידי stian.yakovenko ב־לפני 5 חודשים

תגובה אחרונה מאת Paul לפני 5 חודשים