Firefox Community Forum

I am RE-ASKING this question because the person who responded to the previous iteration provided no help whatsoever. I'm using Firefox 130.00 on a MacBook Pro (15-inch, mid-2012) running Catalina (10.15.7). It has run flawlessly for years, but suddenly won't open, and only hangs, requiring me to Force Quit. It stopped working on Thursday, 9/12, which, I notice, was the day it was last modified with an automatic upgrade. I have quit and tried restarting multiple times, but am unable to get into it at all and, therefore, cannot access Troubleshooting Mode. I have NOT yet tried deleting it and downloading a fresh copy. I would like, if possible, to retain my open tabs, Bookmarks, and History.

When I visit the web site virtueonline.org using Firefox browser, the Disqus comment section does not appear below articles on the site. Sometimes, when I go in and out of the article, the Disqus comment section will appear, but not always. When I use Microsoft Edge, the Disqus comment sections appear.

I sold my Macbook, Signed out and Reset Firefox, and yet the new owner still has all my passwords saved in Firefox.

Why make it so difficult and unsafe? Reset should mean reset. period.

Websites won't load. I had max protection and DNS enabled, it worked, then one day it stopped and I got an error that they couldn't resolve the DNS connection. So then I moved it back to Standard protection, and now sites load intermittently. Facebook loaded fine an hour ago, now it says "We can’t connect to the server at www.facebook.com." I have no extensions, not connected to a VPN right now, have tried restarting, and other browsers work fine.

I updated Firefox yesterday and today I cannot access any comment sections on stories (Yahoo). I have re-booted my computer and cleared my cache. I looked at my privacy and security section of Firefox, but couldn't see anything that might affect this. In the past, I sometimes have to re-load the page to access the comments, but that is not working either. Here is the message that shows up: Oops, something went wrong :( We detected some connectivity issues therefore we’re unable to load the Conversation

Comments were working fine before the Firefox update.

Any suggestions?

I have recently had to use an "other" browser to complete GoFundMe donations. Anyone know why Firefox won't complete the transactions? It works for all other transactions.

After updating to v115.0.3, selected tabs and the toolbar/address bar are now bright white and overriding my Windows colors.

Is there a non-complicated way to just change the colors of those two items without messing up everything else. It really clashes with the FF dark theme and my Windows colors.

Also, tabs are no longer visually defined. I'd like to bring back the tab separators. How do I fix that as well?

Hi everyone,

I'm having trouble signing into YouTube using a specific Gmail account on Firefox. I recently deleted a YouTube channel associated with this Gmail, and since then, every time I try to log in to YouTube, I get the error message "Something went wrong." This issue only happens with this particular Gmail account and only on YouTube, while other Google services (like Gmail and Google Drive) work fine. Here's what I’ve tried so far:

   Cleared cache and cookies for YouTube and Google.
   Disabled all extensions in Firefox.
   Logged out of all Google accounts.
   Tried Incognito mode.
   Tested on other browsers (which work perfectly, so it seems isolated to Firefox).
   Signed in on a different device with the same Gmail (works fine outside Firefox).
   Checked Google account for security or account issues (everything seems normal).

Does anyone know how to resolve this?

Has anyone else faced issues logging into YouTube after deleting a channel, particularly with Firefox? Any tips or solutions would be greatly appreciated!

Thanks!

Recently one of my computers was hacked. The malware was removed but it looks like it stole active sessions and perhaps no passwords. In v 130.0.1 How are synced passwords stored locally? Is the key still easily accessible? Does the new "Require device sign in to fill and manage passwords" option change how the key is stored or does it further encrypt the file like "master password" does? Thanks!

Linux Mint 22(Cinnamon) Firefox 130.0.1 64bit Mint-001 - 1.0 Dual monitors My workflow depends on speed/accesibilty For this reason my habit is for Thunderbird to open on right hand mnitor (Primary Monitor) When I click a link in Thunderbird to open the conversation etc, it opens that link in the left hand monitor (secondary monitor)

(I recently moved back to Firefox following a time in brave browser.) I can no longer get the above procedure to work. Thunderbird opens as normal, but Firefox insists on opening the link in the same monitor as Thunderbird (primary)......this is messy, slow and defeats the purpose of having two monitors. I reluctantly switched back to brave.....and immediately the link would begin opening in the secondary monitor. I have combed the Firefox Settings to no avail. A friend suggested the answer may lie in the ""firefox registry"...if there is such a thing?... about:firefox ?? I have zero idea how to access that if it does exist

You help is seriously appreciated

Brian

ChatGPT will not open in Firefox I have cleared caches etc checked for updates. However i can open on my iPhone using Safari and then I downloaded Chrome and can access via Chrome so this leads me to assume that the issue is with Firefox!! Please advise.

I cannot print from Firefox. It worked fine, and then stopped. I'm not sure what changed. It doesn't matter what printer I use. Even printing to PDF fails. No errors appear, and nothing shows up in the printer queue. All the other applications in Windows print just fine. It's just Firefox. And just for this one Windows user.

I tried clearing the saved printer settings in the about:support page. I tried refreshing Firefox. I tried uninstalling and reinstalling Firefox. I tried uninstalling, removing the mozilla folder in %appdata%, and reinstalling Firefox. No luck.

The only time I can get it to print anything is to log into a different user account on this same PC. Printing from Firefox seems to work then.

It seems there is some user-specific printer setting/file/whatever that is messed up. I'm not sure what else to try.

Thanks.

Hello,

I submitted my initial request August 17, 2024. 

You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history continues to pile up, and my cookies and cache will not clear.

This is the second time I am clearly stating my request. Please read below.

Thank You, A.B. Brown

Your Mozilla Support request has been updated Yahoo/untitledt9

Mozilla Support From:product-help@firefox.com To:tastethemango Mon, Aug 19 at 8:39 AM

Mozilla

1. 1. - Please type your reply above this line -##

Manu Andino (Mozilla Support)

Aug 19, 2024, 07:39 CST Hi there,

Thanks for your email.

You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as the Firefox web browser, you need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/desktop/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience!

Mozilla Support Team

tastethemango

Aug 17, 2024, 01:00 CST

Hello,

On Wednesday, July 17, 2024, and years prior to this date; in fact since I first got my laptop, I was able to clear my cookies and cache. I would go to my menu, select History and select Clear Recent History. The box to clear my cookies and cache would show, and I would click on Clear. When I would go back to the menu, and select History, it would show Empty.

On Thursday, July 18, 2024, and since, I have not been able to clear my cookies and cache. All the days of entries since July 18. 2024 are piling up.

I certainly do not know what changed. I would appreciate your listing step by step what I need to do to get my cookies and cache to work/clear.

Or, if you can just fix the problem, please. My laptop is Windows 10, and I use Firefox. Thank you.

Regards, A.B. Brown

On Saturday, August 17, 2024 at 01:37:39 AM CDT, Mozilla Support <product-help@firefox.com> wrote: