מוצגות שאלות עם התגיות: הצגת כל השאלות

Master Password not being accepted

Hello, My protonpass manager and email accounts were compromised by a hacked Discord user. I began setting up the password manager in mozilla to help me with my password… (read more)

Hello,

My protonpass manager and email accounts were compromised by a hacked Discord user. I began setting up the password manager in mozilla to help me with my passwords, but somehow mistyped the Master Password I was trying to set up. Now I have no idea what it is and need to reset it.

Thank you,

Asked by Flynx לפני 6 ימים

Last reply by cor-el לפני 6 ימים

Comments do not load

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading b… (read more)

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

Asked by dclark לפני 3 חודשים

Last reply by jscher2000 - Support Volunteer לפני שבוע

Disqus Comments doesn't load if Browser Privacy set to Strict

TL;DR : Disqus comments used to work while using privacy Strict mode now it doesn't. After years of it working out of the get-go while using Strict mode up till rec… (read more)

TL;DR : Disqus comments used to work while using privacy Strict mode now it doesn't.

After years of it working out of the get-go while using Strict mode up till recently (about a year ago this was really low on my priority list) refused to work I though it was my Ad blocker was causing issues but after setting it in the filters to allow and even after turning it off still no dice.

Removed all add-ons tried again still Disqus comment section refused to load in the websites I regularly visit. So after giving up, I just look around in the browser setting to see if there is anything that may cause conflict with certain scripts from running.

Asked by ianjay.tt לפני 3 חודשים

Last reply by jscher2000 - Support Volunteer לפני שבוע

Case 145005

Good afternoon, If necessary, I am available to add more information about this case (145005), in English or Portuguese. Best regards, Ana Patrícia Paquete Visual Des… (read more)

Good afternoon,

If necessary, I am available to add more information about this case (145005), in English or Portuguese.

Best regards,


Ana Patrícia Paquete Visual Designer

Asked by Ana Patrícia Paquete לפני שבוע

Last reply by jscher2000 - Support Volunteer לפני שבוע

Accidentally disabled pop ups on site

I accidentally ticked the "don't allow [site] to show new windows" (I'm browsing in Spanish, forgive me if this isn't how it's written) box and now one of the functions o… (read more)

I accidentally ticked the "don't allow [site] to show new windows" (I'm browsing in Spanish, forgive me if this isn't how it's written) box and now one of the functions of the site stopped working because it requires the user to confirm their decision via the pop up window. I'd like to know how to revert this. I've given the site special permissions for pop ups and it hasn't worked.

Asked by Hospitalier לפני שבוע

Last reply by jscher2000 - Support Volunteer לפני שבוע

Blocking of strange site in Firefox by Malwarebytes

Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 12/05/2024 Protection Event Time: 10:52 Log File: 0728216c-103d-11ef-bf81-74e6e24e33e7.json -Soft… (read more)

Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 12/05/2024 Protection Event Time: 10:52 Log File: 0728216c-103d-11ef-bf81-74e6e24e33e7.json

-Software Information- Version: 4.6.12.323 Components Version: 1.0.2309 Update Package Version: 1.0.84577 Licence: Premium

-System Information- OS: Windows 10 (Build 19045.4355) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: RiskWare Domain: zeewhaih.com IP Address: 139.45.197.245 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe


(end)

Should I be worried about this?

Thank you Dave

Asked by Dave לפני 2 שבועות

Last reply by jonzn4SUSE לפני 2 שבועות

When will the new version of Firefox fixing the PDF reader vulnerability be rolled out?

When will the new version of Firefox fixing the PDF reader vulnerability be rolled out? Unless there is some patch one needs to re-install a non-vulnerable version. htt… (read more)

When will the new version of Firefox fixing the PDF reader vulnerability be rolled out?

Unless there is some patch one needs to re-install a non-vulnerable version.

https://www.cisecurity.org/advisory/a-vulnerability-in-mozilla-pdfjs-could-allow-for-arbitrary-code-execution_2024-046

https://support.mozilla.org/en-US/questions/1333222

Asked by a.morgulis לפני 2 שבועות

Last reply by jscher2000 - Support Volunteer לפני 2 שבועות

My account was "used to sign in to Firefox on a MacOSX10.15 on Sunday, May 5. It was not me.

I had someone breaking into a number of my accounts. They used my account to sign into Firefox. And I got an account authorization code, but I'm afraid to use the email … (read more)

I had someone breaking into a number of my accounts. They used my account to sign into Firefox. And I got an account authorization code, but I'm afraid to use the email in case it is them getting more info!!

Asked by ccg14 לפני 2 שבועות

Last reply by Amelia לפני 2 שבועות

Primaey email hacked

Please someone help me with this. My primary email has been breeched and because I was honest with the service --instead of just saying I need help resetting my password.… (read more)

Please someone help me with this. My primary email has been breeched and because I was honest with the service --instead of just saying I need help resetting my password. Thay are asking me to send them a copy of my drivers' license and a photo "selfie" of myself to recover my account.

This is where I draw the line -- all invasions of privacy we have learned to live with but not this -- I could give them the transaction ID from my last Payment from Paypal period -- but that was not good enough. If I was being deceitfull I could easily provide the crdentials they ask for and it could all be fake; so I told them to get lost as I was paying for the Premium service anyway. I can contintue to use that as my ID but sonner or later someone is going to want to send me a code there and I can't retrieve it. Tonight they did not ask so I was able to get in here.

Everybody has a place to change your password but few have a place to change your sign-in ID. If I can get back into Firefox with a new ID and set 2 step validation I shouls be okay as faras the average user gors. The other option that I know of is to stary a new Firefox account. I alread have a lot of people and business's that I have to get my new email to.

Thanks To Anyone with any ideas.

Sincerely Paul

Asked by Paul Ellis לפני 3 שבועות

Last reply by jscher2000 - Support Volunteer לפני 3 שבועות

Firefox stop from 2 days ago read Google Recaptcha, from nothing.., Dev version to.. I have the last 126.0b8 and both not working, I try disable Tracking Protection and still...

Firefox stop from 2 days ago read Google Recaptcha, from nothing.., Dev version to.. I have the last 126.0b8 and both not working, I try disable Tracking Protection and s… (read more)

Firefox stop from 2 days ago read Google Recaptcha, from nothing.., Dev version to.. I have the last 126.0b8 and both not working, I try disable Tracking Protection and still, clean everything... spinning forever...

I try my Firefox at mobile, that works. I need Firefox working on this. Cant use Chrome...

Help!

Asked by Arquivos Pessoais לפני 3 שבועות

Last reply by James לפני 3 שבועות

recaptcha problem

Until yesterday everything was fine. I was able to complete recaptcha. But when I tried searching something today, I couldn't do it because of the recaptcha. It was stuck… (read more)

Until yesterday everything was fine. I was able to complete recaptcha. But when I tried searching something today, I couldn't do it because of the recaptcha. It was stuck on infinite loading. Every website I visited the problem was there. I tried fixing it from the tips I found in the forum here but nothing seems to work. I was frustrated. Then I tried Brave browser and it was working. Please help me fix this problem. Thank you.

Asked by MOVIE BOSS לפני 3 שבועות

Last reply by cor-el לפני 3 שבועות

history

How to PROPERLY erase history? I mean, you erase HISTORY...click...there you go...?!?!?...but, what's happening? I erased HISTORY...ah, I erased it FROM the panel but, it… (read more)

How to PROPERLY erase history? I mean, you erase HISTORY...click...there you go...?!?!?...but, what's happening? I erased HISTORY...ah, I erased it FROM the panel but, it WILL remained on the list that it shows on top of the icon (sic) ...someone suggested to go on the panel, select privacy, scroll to history, pass over "Never remember history...." (?) AND then you "click"... Clear...what is the point? clear means clear means clear from EVERYWHERE...sorry about the mess I wrote but I was frustrated

Asked by minutes2go לפני 3 שבועות

Last reply by zeroknight לפני 3 שבועות

Remove logins and passwords

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is gr… (read more)

I want to delete firefox logins info and to make sure passwords and logins are never stored. I go to passwords, open up menu, and the "remove all passwords" choice is greyed out. How can I get that choice it be valid and to impliment that operation?? And to never have these stored??

Asked by MrJaakay לפני 3 שבועות

Last reply by cor-el לפני 3 שבועות

cannot ensure I'm getting pop up messages

I would like to be able to make sure if a pop-up window is blocked, that I'm being notified about it, but there are no options in settings. I read through the instruct… (read more)

I would like to be able to make sure if a pop-up window is blocked, that I'm being notified about it, but there are no options in settings.

I read through the instructions listed on the help pages and found a message from support from 4 years ago about manually editing the settings, which wasn't helpful.

Are they just on by default now? Or did they get turned off and if so, how do I turn them back on?

(p.s. having something teach you how to do something, this case getting trouble shooting data manually, should open another window, not navigate me away from the page I'm sending this message from)

Asked by DragonAceSg7 לפני 3 שבועות

Last reply by cor-el לפני 3 שבועות