Firefox Support Forum

I am using AOL as an email account. Many times I am looking at my email, clicking delete or spam, then maybe open one/two/three different emails, read them, delete or save, and my whole system freezes. I have to turn off the pc, then logon. I then open CC Cleaner to clear out the issues only to find that there could be 5000+ items in my browser history, a few hundred cookies all in that short period of time - 3 minutes all this stuff clogs up my computer. CC Cleaner will remove all this junk. I then open up Firefox, get into AOL, start another session. Could be I am able to continue to read my emails for a short period or a long period of time, just reading email, then the computer freezes up again. I have to turn off the machine, turn it back on, get into CC Cleaner and clear out the 5000+ browsing history items and cookies. There is no way that I can capture this CC Cleaner Screen information.

One thing that I thought about is that AOL is spamming me with thousands of junk ads, flashing in and out, on the right side of the screen as I read my email or even just open AOL. Since Yahoo took over AOL and redid AOL in the image of Yahoo, things are a horror. I made a formal complaint with the Ad Agency (forgot the name), opted out of all the ads that I am allowed to opt out and nothing gets better. The Ad Agency is of no help. Does anyone have an idea what is going on / what I can do to stop this?

Firefox autoprints Microsoft Word and Excel documents despite setting otherwise.

about:config print.always_print_silent is now set to false. (was somehow set to true). After I set to false and reboot, same behavior occurs. I verified that same behavior does not occur in other browser.

For the last couple of months I have been getting frequent (not always) hangs on exiting Firefox. Sometimes get the windows message of not enough threads. Sometimes goes to "Firefox is not responding". Always have to reboot to clear.

Since the last FF update (115.5esr, Windows 8.1 Pro) I keep getting the following error message when I try to access one particular website:

The page isn’t redirecting properly An error occurred during a connection to www.doordash.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

I have tried virtually all the solutions suggested online. I have cleared my cache, deleted cookies and site data, and I have tried to access the site using Troubleshooting mode, all to no avail. I contacted support for the particular website and they have no difficulty accessing the site with FF.

I can access the site in question with the Chrome browser, so the issue would appear to lie with Mozilla. I use this particular site frequently and would much prefer to continue to access it using it with FF, as I have done for over a year. I just installed Chrome on my Windows 8.1 Pro PC solely for the purposes of accessing this one website.

Help in resolving this issue would be greatly appreciated.

For 8 months i am still getting tab crashed messages whenever i try to pause then replay videos. I have sent crash reports and shown them on the help page and get no real answers.

This is specific to one website, but it is both new and unique to Firefox. https://playclassic.games/games/turn-based-strategy-dos-games-online/play-sid-meiers-colonization-online/play/

Prior to the last two <Firefox> updates (too many, too frequently!), no problem. Both keyboard and mouse were recognized. Since then, only the mouse, although everything's fine when I use Chrome.

Yes, I'm on the latest version, and have cleared caches and rebooted ... after every new version.

Getting sick of FireFox, I want to search from the GOOGLE SEARCH BAR, not the address bar, but the settings don't work you can choose to have the search bar next to the address bar, but it doesn't work, the google search bar doesn't work either, no matter what setting, your search ends up in the address bar, with all the updates, they don't fix crap on here, when someone makes a complaint, FIX THE CRAP, I don't need to ask 100 people why it wont work, just FIX IT!!

When I go and open any website, a minute later Firefox flickers, it's been doing that for a month now. and I always get this too, a separate issue " This site is slowing down Firefox" yet it never says what site, and when Firefox is the only site open, it still does it.

Somewhere around FF 86, the print preview was broken so one only gets a tiny, unreadable print preview. For a while, print.tab_modal.enabled = classic experience (false) worked. Sometime in the last few months, that was taken away and no longer works. How now do we get a print preview big enough to see and make our choices about things like scale?

I note that I run Windows 8.1 (up-to-date), Radeon HD graphics, 1280 x 1024 monitor.

UAC notification pops up every time I try to open Firefox since last update on 5/5/22. I've deselected all options that run the program as an administrator, but it still shows up every time. I've checked that no admin is selected in both the shortcut I use and in the program itself. Any suggestions?

Windows 8.1, Firefox 99.0.2, eMail program part of Microsoft Office365 (deployed by university IT department) Login process worked fine for a month or so after implementation of a 2-level authentication (password plus a second method of user's choice - I chose a USB-flash device which [on request] sends a code for 2nd verification). All of the above still works, except that once logged in, the system asks me if it should remember me, or not (i.e., store a cookie or not, for future convenience). I always click "No". Now, when I do that, I get an error number 500, which is completely non-committal: "Something Went Wrong" - with a long garbage code. (See attachment for sample.) Results of tests to see what's wrong: 1) works fine (able to complete eMail login) under Microsoft Edge; 2) works fine on my laptop, running Windows 8.1 and Firefox 94; 3) on the 'problem' computer (desktop), I uninstalled Firefox 99 and downloaded/installed Firefox 93 - "500" error persisted. Just today: removed Firefox/Mozilla (including all folders/files, and Registry entries) then re-installed version 99. Still doesn't work. Let me know what else you need to know.

Hi, I get the below error message when trying to login to visma.net (for work).

json.parse unexpected character at line 1 column 1 of the JSON data

On this note I have a previous error, loggin in to this site that was fixed by a support member (• accessibility.blockautorefresh = false), but I have the above hurdle left. I can get past it by clicking backspace but thought there might be a better solution - maybe some other setting I can adjust similar to the first fix I got help with.

The web address for this error message shows as: https://api.home.visma.com/home/rest/sso/login

Kindly Eva-Marie

Definition: “Click allow to confirm that you are not a robot” is a rogue website, which shows unwanted pop-ups and ads in the browser. Moreover, it redirects users’ tabs to other malicious websites that also threaten the security of your browser. Usually, the infection occurs after you visited and even clicked on suspicious websites. Of course, torrent downloads might also allow adware install on your computer. So, if you notice the same rogue website appearing even when surfing on a legitimate one, the adware is on your computer. When browser problems occur, it is also usually the case that viruses are on your computer. To appear legitimate, the app can pose as a way to improve surfing experience. Or, it may display alerts about a potential system infections. So, the software pretends to assist users in the removal of those infections. Of course, cybercriminals developed it with a clear purpose: their interest is to gain profit from affiliates. And they try to reach their goal by delivering intrusive ads and redirections to the website visitors. But they do not stop here. The malware can even change the browser’s settings and also illegally track users’ web activities. Ref: https://www.internetsecurity.tips/how-to-remove-click-allow-if-you-are-not-a-robot-pop-ups/#:~:text=%E2%80%9CClick%20allow%20to%20confirm%20that%20you%20are%20not,you%20visited%20and%20even%20clicked%20on%20suspicious%20websites.

I tried to follow these Instructions How to remove this adware

1  Run the browser on your PC and go to its Settings (the three dots or three horizontal lines in the menu) 
2   Expand the Privacy and Security options, in the left panel.  
3   Access Site Settings in the menu that opens.
4   In the provided list, identify the adware by its name. 
5   Click on it.
6  Set Notifications, Pop-ups and ads to Block.

These instructions do not correlate to Fox Browser -- How can I get rid of this pop-up on Fox Browser? Any Suggestions? I am running Windows 8.1 and Windows Defender does not seem to find this Adware. Is there a way to find it? By the way, "There is no 'Click Allow' to click . . . . ."

As with above title, whenever a video is next in queue and starts, the tab crashes. Also, randomly, if a website has an embedded video player, it will crash usually.

For approximately three days now, I can't play any YouTube videos. I just get the spinning icon and suggestion to restart but it never resolves. I have tried a couple things but am currently not all that savvy and just want them to work! They will play fine in Opera, but I hate switching browsers just for that site.

Hello, I am unable, for the past 2 days, to load my webmail from Outlook.com (outlook.live.com/mail) and my outlook calendar online (outlook.live.com/calendar), but have no problem to access OneDrive and my other MS apps. I get in both cases a "failed to load Javascript" error messages, failing to load the "chunk 5016797" in mail, and the "chunk 917352" in calendar. Refreshing the tabs, restarting FF, restarting the computer, restarting FF in troubleshooting mode (no extensions) as suggested in an existing thread on this topic, updating FF and updating Windows (still Win8.1, though), didn't help. I access normally both mail and calendar in Chrome, but want to keep and use FF as my main browser. Can you help fixing this JS issue ? Many thanks

Since yesterday whenever I put a video on youtube or any other site to full screen it does not goto fullscreen, the photo shows what I mean I have already tried doing this and it didn't work Go to about:config and make sure full-screen-api.enabled is true and reset the other full-screen-api settings to default while you are there.

Videos also do goto full screen on Chrome so it must be an issue with Firefix not my laptop