מוצגות שאלות עם התגיות: הצגת כל השאלות

Firefox won't upload my Bookmarks, have saved files, uploaded to Chrome successfully

Mozilla Support Team told me to post this the Forum. I am reaching out for technical support regarding an issue I encountered after attempting to update Firefox from ver… (read more)

Mozilla Support Team told me to post this the Forum.

I am reaching out for technical support regarding an issue I encountered after attempting to update Firefox from version 11.5 to 20+ (ESR) for macOs 10.15.7 Catalina. I have saved a back-up of all original files before attempting the update. The update did not take effect, and I subsequently lost all previously saved bookmarks and passwords on Firefox. I have also disabled all restrictions, including ad blockers, "Recommend extensions as you browse," and "Recommend features as you browse."

I successfully imported my bookmarks from an HTML file into Chrome, which worked on the first attempt, and they are now saved there. Despite this, I have been working with AI for the past few days to troubleshoot various steps without success.

Currently, Firefox is unable to save anything in "Favorites," including recent "Log-ins & Passwords" nor can I upload bookmarks: Export from Chrome or from my hard drive.

Whenever I try to upload, the process stalls and never finishes. While I successfully imported saved logins from Chrome, Firefox does not recognize any bookmarks, and I am still using version 11.5 despite Firefox indicating that I am up to date.

I would greatly appreciate your assistance in resolving these issues.

Update: Every time I restart my computer everything gets lost all over again and having to start from scratch.

Thank you for your help.

Asked by Leonie Walker לפני 2 שעות

Restoring Bookmarks

How could i restore the bookmarks that i mistakenly deleted? Going back to the sync from 2 weeks ago, I don't have any of my bookmarks at all, I don't have them locally s… (read more)

How could i restore the bookmarks that i mistakenly deleted? Going back to the sync from 2 weeks ago, I don't have any of my bookmarks at all, I don't have them locally saved, the deletion happened before I reinstalled the operating system

Asked by wojtek לפני שבוע

תגובה אחרונה מאת cor-el לפני 3 שעות

History and Password recovery

Hello Firefox, hope this email finds you well. I am in a bit of a fix at the moment and would very much appreciate your assistance. The problem is I was using Firefox on… (read more)

Hello Firefox, hope this email finds you well.

I am in a bit of a fix at the moment and would very much appreciate your assistance. The problem is I was using Firefox on my old windows account (same PC, new OS). Unfortunately my system crashed so I had to reinstall a new OS, with that I was not able to make any backups of history or passwords and I really need them, they are very important to me. I used this same email for it and I also have this same email on another laptop which is windows 10.

Please kindly assist me in this regard, I want my history and passwords back. How do you suppose I go about getting them, I am up for any and all verification to prove it belongs to me. I can list some websites I have accessed and saved its credentials and any other info you might need. I plead with you to help me get these back please.

Thank you, Patrick.

Asked by patrickkesh90 לפני 19 שעות

תגובה אחרונה מאת jscher2000 - Support Volunteer לפני 5 שעות

sync is fatally flawed as it can destroy data

Long time user of sync and now totally pissed because I have to discontinue it because I can no longer trust it. It was so useful. Syncing between mac and windows deskto… (read more)

Long time user of sync and now totally pissed because I have to discontinue it because I can no longer trust it. It was so useful.

Syncing between mac and windows desktops. On mac suddenly have duplicate folders appear on the bookmark toolbar. Delete the duplicate entries. Later discover that duplicates and original folders have been deleted. Problem compounds when switching to windows to find sync has very helpfully has deleted these folders there too. There was no way to disable syncing to prevent this. So that means when you do something stupid on one instance, you have no way to prevent that mistake from spreading to other computers. Nice one.

No sync-log found on mac to investigate why the folders where duplicated. so no way to file a bug.

All I can do now is disable sync on all computers. Be nice if there was some kind of roll back.

Asked by ffdev2 לפני 20 שעות

תגובה אחרונה מאת jscher2000 - Support Volunteer לפני 6 שעות

Can't recover prior browser

Hello, I have Firefox browser and ATT internet and email. I was unable to load email today until I spoke with live ATT tech support. He instructed me in clearing cache a… (read more)

Hello,

I have Firefox browser and ATT internet and email. I was unable to load email today until I spoke with live ATT tech support. He instructed me in clearing cache and cookies, had me open a private window, then asked me to open another window. He did get my ATT email restored, but when I had 2 windows open I accidentally closed my main window which had many pinned tabs and other tabs I wished to get to. Yes, too many tabs! So I have a new browser which does not have the configuration I want which is the one I had when I first called ATT. So I made a mistake and closed the wrong browser, I knew it as it happened but it was too late, I guess speaking with and listening to the tech messed up my concentration. I have made this mistake before and closed the wrong browser but fumbling around somehow I managed to recover the browser I wanted, I don't remember how exactly. I think it has been a couple of years since I screwed up this way. The History section of my Firefox menu does not offer a selection called 'restore previous session' that the instruction page shows, the only options at the top are Recently closed tabs, Recently closed windows, Search history. Then a bar followed by Clear Recent history, then today's history in the new browser. So I only get history from today's new browser. I am old and not tech savvy there is a lot of terminology I do not understand, I need a kindergartner's step by step instruction on this I am afraid, in clear English. I am afraid to do things like refresh or reinstall without knowing what I am doing. I appreciate your help. I use desktop Firefox for email, reading items of interest, social media, ordering merch. I do not do gaming, I have no website. It is late and I am going to bed soon. You can email me at jaelizlang@att.net. Thanks so much, Jane Langston, Clarkston GA

Asked by jaelizlang אתמול

תגובה אחרונה מאת jscher2000 - Support Volunteer לפני 8 שעות

data sync after login to browser

I had to reinstall my win11. I restart my mozilla password because I have forgotten it but after login there is nothing to sync so all my bookmarks and passwords are gone… (read more)

I had to reinstall my win11. I restart my mozilla password because I have forgotten it but after login there is nothing to sync so all my bookmarks and passwords are gone. Is there any option to sync it again?

Asked by Grzegorz אתמול

תגובה אחרונה מאת markwarner22 אתמול

extensions were deleted

I updated my password on a 2nd device, when i re-signed into my main computer ALL my extensions were deleted, this includes multiple crypto extensions which i will now … (read more)

I updated my password on a 2nd device,

when i re-signed into my main computer ALL my extensions were deleted, this includes multiple crypto extensions which i will now have to attempt to recover.

This is a MAJOR issue.

Asked by isaacleeder אתמול

תגובה אחרונה מאת isaacleeder אתמול

syncing my laptop n desktop

win 10 has no sync options for transferring win files from win 8.1 which i am recycling because of old age. all mozilla wants me to do is download stuff to create a mobil… (read more)

win 10 has no sync options for transferring win files from win 8.1 which i am recycling because of old age. all mozilla wants me to do is download stuff to create a mobile app on my mobile phone, which is NOT going to happen. other than transferring my files to a portable hard drive,then to my win 10, is there any other options available? Laptop win 8.1 contains all my gardening /greenhouse info that goes back to 2014 to now.

Asked by ogam1951 לפני 2 ימים

תגובה אחרונה מאת jonzn4SUSE לפני 2 ימים

Best practices for system backups?

I'm taking nightly incremental backups of /home for example to my home storage server and, I guess, due to the databases Firefox uses for various storage, those can't be … (read more)

I'm taking nightly incremental backups of /home for example to my home storage server and, I guess, due to the databases Firefox uses for various storage, those can't be backed up by just copying them, if Firefox is running and has the database open.

What are the best practices, then, for ensuring all profile data, including these databases, is in a state where it can be backed up, while Firefox is running, in a way it can be restored to a fully functioning profile?

For example, with MySQL databases, you can dump the log before running the backup each night, which basically exports the SQL statements needed so you can skip backing up the actual binary database file (like ibdata1).  Does SQLite need something similar?  and is this the only special consideration that is needed, or are there other specialized types of data within our profile directories that can't be backed up by simply copying the data while Firefox is running?

Thanks

Asked by 𝖘𝖈𝖆𝖗 לפני חודש

תגובה אחרונה מאת 𝖘𝖈𝖆𝖗 לפני 2 ימים

  • נפתרה

Sync firefox data to new computer.

I am trying to sync Firefox data to new computer. The Mozilla account only allows me to sync mobile devices. Online instructions do no match my version of Firefox 131.0.2… (read more)

I am trying to sync Firefox data to new computer. The Mozilla account only allows me to sync mobile devices. Online instructions do no match my version of Firefox 131.0.2, Ubuntu 24.04.

Asked by chocomo99 לפני 3 ימים

Answered by jonzn4SUSE לפני 2 ימים

tabs kept crashing

I am 80 years old, and ot a computer genius. This morning after loading up normally, tabs kept crashing on firefox. I the got a notice to restart for a windows update. … (read more)

I am 80 years old, and ot a computer genius. This morning after loading up normally, tabs kept crashing on firefox. I the got a notice to restart for a windows update. After the restart Firefox disappeared, and I had to reload it, but I lost all my previous settings.

Asked by barbara panzano לפני 3 ימים