פורום התמיכה של Firefox

Firefox updated to 97.0 (64-bit) this morning for me and immediately ceased functioning. It could not even load about:addons or about:settings. Other browsers worked fine, and by processes of elimination I found it to be Webroot that was causing the dysfunction. I've already opened a support ticket with Webroot, but I wanted to make Mozilla aware of this conflict and to ask if there is anything that I can do to remedy this besides completely disabling my anti-virus/spyware to use Firefox?

After MickeySoft's Patch Tuesday today, I found that KB5010342 prevents Firefox from running. I'm running Win10 Pro with FF 97.0 64-bit and with this patch installed, FF opens with a blank screen and no DNS lookup or anything. Other browsers like Chrome or Edge load and work without issue. After manually uninstalling this patch, Firefox again works like it should.

Any ideas on how to fix this? Thanks.

Hi Mozilla Community,

Currently on version 97.0.1 of Mozilla and have not been able to download any files from Google Drive.

When I click on a files to download it just keeps loading scripts at the bottom like - docs.0k.cc.googledocs.... and nothing happens.

I have read countless of links to solve the issue and still it won't download any files - only uploads is fine.

So I have: - clear cache/cookies - disable addons like Adblock etc - privacy & security set on Standard in settings - added cookies exceptions- googlecontent, googledrive etc - turned off Enhanced Tracking Protection

What else is missing as to why it has stopped allowing me to download files? Its quite frustrating when it use to work when I enable the third cookie party and now the setup doesn't seem to accept it.

Mozilla is my default browser and prefer to use it rather always switch to Chrome for downloads.

I've contacted Google about Google Drive and they said the problem is not on their side.

So any help would be appreciated!!

I am unable to log into my Ally Bank accounts using the latest version of Firefox. Ally keeps coming back with an unable to process the request notice. I AM able to log in using an older version of Firefox and with Microsoft's Edge. I lowered my security threshold, cleared the cache and cookies and even tried private windows. None worked. The problem is ONLY with the newest version of Firefox as far as I can tell.

my whatsapp web page doesnt load anymore and it just gets struck on a white screen, i have tried to delete cookies reinstall the browser but nothing happens. Im using endeavor os

My location shows me in Memphis TN. I am in Sheridan WY. My ISP confirms that my computer shows in Sheridan but I cannot fix the issue. I have never activated a search in Memphis and I have never been there in the "computer age." The "suggestion" that appears is to log into Google and set the address but the locations described do not show in the Google toolbar. I have used Firefox for years but I am going to have to change if this continues.

I cannot remove all cookies on shutdown. I wish to ignore white list, or any other limitation, and automatically remove ALL cookies so that, on my next start-up, there is NO memory space taken up with cookies.

If necessary, I will be pleased to have all whitelist contents deleted on each shut-down.

I do want to keep browse history and have past windows open automatically. This question is only about cookies.

I have set up the HISTORY section of Setup to delete all cookies, but no joy.

I am running Firefox 97.0(64-bit) on Ubuntu-Mate 20.04.

Please tell me how I can do this automatically.

It is sad, I think, that Mozilla/Firefox is willing to close/archive a thread that is not really solved or has reared its ugly head again in versions since the release of 93 (we are now at 97.0.2). I came to this site and registered because I am still having this issue as of 3/6/2022...arg!

I have tried the 3 recommended solutions, with no affect:

• Compact mode workaround in Firefox
• Customize Firefox controls, buttons and toolbars
• Create the userChrome.css style sheet - no go.

I have, as one article suggested, cleared my cache and cookies, started and restarted Firefox; the only thing I have not tried is removing it from my computer and using Chrome (I'm told it is a better browser anyway) as some responders have eluded to.

I hope that responders like "jscher2000, Kymber" will continue the champion this issue until Mozilla gets it "Really" fixed.

Thanks for listening, Wayne

BTW, heres what my dropdowns look like today 3/6/2022 6:17 PM Arizona time.

Hello. First of all, I warn you that my English is very basic. I am having a issue with the browser since few months and I can't solve it. Every time I open Firefox it opens my last session. Also in sometimes it start with "Sorry, We're having trouble getting your pages back".

• I don't have enabled "Open previous windows and tabs" in the settings
• There's not any "user.js " file in my profile folder
• I have even uninstalled Firefox, delete all "mozilla" folders in my hard disk and run Ccleaner.
• And I don't find any solution in the internet at all. It keeps happening.

Any idea?

Hi all :)

From a fresh Linux Debian Bullseye I try to connect to a local machine with Firefox (v97 64-bits) by its hostname (avahi server with default domain "local") with the port 6180 bound to a remote web service port (61 is the distant machine IP and 80 is the forwarded port).

When I want to open this URL : http://bionic.local:6180/ FF displays "We can't find this site ... Unable to connect to server at bionic.local ... check your network connection and firewall"

BUT ping bionic.local works perfectly and resolve the good IP address from the Chromium navigator the same URL works without a problem, I can open the distant web site.

This workaround works : add a static resolution in the /etc/hosts file : 192.168.0.71 bionic bionic.local => so FF works in the expected way for now ! But as I said this a workaround and a bad solution.

I supposed too the port was blocked because I accessed an unusual port. So I tried this without success.

How the hell make that FF v97 allows me to use an unusual port ? Or is it bound to the domain "local" which is no more accepted by FF ?

Thank you in advance for your help. With adelphity, lnj

How to do

WOW what's with F/F Worked fine yesterday, last week, last month, haven't changed anything. Today I opened it up and tried a Google search (www.google.com and I live in Canada) I get this id Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.google.com because this website requires a secure connection. www.google.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. https://www.google.com/search?client=firefox-b-d&q=help

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Then I try and load Amazon... Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to www.amazon.ca because this website requires a secure connection www.amazon.ca has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. https://www.amazon.ca/?tag=hydcaabkg-20&hvadid=231015454001&hvpos=1t1&hvnetw=g&hvrand=2219692390578281202&hvpone=&hvptwo=&hvqmt=e&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9001437&hvtargid=kwd-13273016&ref=pd_sl_7na9ri0ehg_e&hydadcr=20060_10090745&gclid=CjwKCAiAwZTuBRAYEiwAcr67OUKH_X-Ol94xgBW0zteIYObKQqwNwT8aRmjP4CtZkr8PCILCcfvrzhoC8aMQAvD_BwE

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: true HTTP Public Key Pinning: false

Certificate chain:

-----BEGIN CERTIFICATE-----
MIIDbjCCAlagAwIBAgIQQhMD0ChvzK5P+b9TnEWbLDANBgkqhkiG9w0BAQsFADAj
MSEwHwYDVQQDDBhEaWdpQ2VydCBHbG9iYWwgUm9vdCBHMUEwHhcNMjAxMDEyMTYw
NTM2WhcNMzExMDEyMDkwNTM2WjAYMRYwFAYDVQQDDA13d3cuYW1hem9uLmNhMIIB
IjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAo+LytS3SkDxmXUxYZZedgrNX
8JrjFoWkv8Xzv91EPqzmIYxQTdU1L7AurKjbwbZDRHjzCNyY3n5UYxxoW9Vyaasp
ff1slTCkLT5e2YaQL3DulhzzwHsLkOlCyvLw0ytL0BnjM3mdOaEUjKButDH9KNrF
akQ7Edi6DNaf/nhTZIdm1bqIcuk3xPqKYa6RL6IJ31/Da6ECkbm1ax7X4TVIq9Wd
gHhMd44e2SgHdFg5svcynK+ZvemVERNzDz5yXpACZ6E6HAEyzA4rvXLim45ePLB5
gzZdBrkf13PTobN+YbdZMTqToCrBnC8UyOOor4mbyjqMcz95+/RfTLrosQsoUQID
AQABo4GoMIGlMBMGA1UdJQQMMAoGCCsGAQUFBwMBMAwGA1UdEwEB/wQCMAAwDgYD
VR0PAQH/BAQDAgWgMDAGA1UdEQQpMCeCDXd3dy5hbWF6b24uY2GCCyouYW1hem9u
LmNhgglhbWF6b24uY2EwHwYDVR0jBBgwFoAU7UJ9jr0xMPVbwBBK2j4HpF8pbE8w
HQYDVR0OBBYEFO+y+uFkj43aITbbWjpO8ESnKlynMA0GCSqGSIb3DQEBCwUAA4IB
AQAsMJ/mnqm+HKAppLS7coHngDhIjqaUZelreLnXZ29+RxNzsJp+Sat6cQR6oFP+
p9imcSz55x/Jt4viN5RjpQy0J8knyc+96Q9eI4itgIbm7Nkr81x5cLVL/6VFMgMl
VRyoF/6NQhRhu1pfHSBS8/HgRLQDEQyhnIflEAJP+9dDhejymAjMlzz8PmO4oxAP
8ieXKnzSN+dw0reKdfWzTTnilOjAOwYGxKKd9JcPXCS+j8KYjHkuAClCusx1H6Yg
6Xjf64rXklZmtdkRtJcnAi9YjlhCBxb13CUxDSgcO51EICekCfRKgwuyY9DFmCGy
y4pScL9ZjCh7E9xgMMSnHBZd
-----END CERTIFICATE-----

So then I try and connect to my email server https://webmail.shaw.ca/ Hit login shows this in the address bar https://webmail.shaw.ca/#1 and it just sits there. . . . . . nothing, totally useless Did a full antivirus scan with Defender and then Trend House call, nothing Went to my wife's laptop that is identical and everything works fine. Loads fine So I uninstalled Firefox reinstalled and same problem, tried Refresh, same problem. What gives, I'm being forced to use Chrome for now, if I can't get this fixed firefox is down the road

In Settings/Applications, have "JNLP file" set to "Use Java(TM) Web Launcher (default)". This is used in Oracle's Agile to view documents. In previous versions of Firefox when selected, the file would open using Java to display the document from Agile. As of Firefox 97, now only "Save File" or "Cancel" options are offered. What happened that this functionality has been removed?

Why, with not very many active open windows, and just after opening, is FF using 175% of my CPU, not counting all the separate listings in my Activity Monitor. Plus it's using nearly all 16 GBs of my RAM. With every new update, I pray it will mean the browser will just work, and not use up all my computer's resources, but it just never does. Pretty soon, more & more of us will just give up on this browser, which used to work better, years ago, and has only gone downhill since.

When I go to https://squareup.com/login the entry fields do not appear in Firefox. It's impossible for me to access my Square account through Firefox currently, which I use for client invoicing. I have no trouble logging in through Chrome. Screenshot attached.

I have Privacy Badger and AdBlock installed for both browsers. I tried disabling them for Firefox just to see if that was the issue, but it made no difference. I am using an iMac running macOS Catalina version 10.15.7. My Firefox Browser is version 97.0.1, and currently shows that it's up to date. My Chrome browser is version 98.0.4758.109, also up to date.

Not exactly sure when this started, but I recently updated to FF 97.0.1.

I previously made the about:config changes about a year ago when this happened. "Double-click the print.tab_modal.enabled preference to switch between the new experience (true) and the classic experience (false)".

But it's not working now. I even toggled back & forth (false - true - false) but to no avail.

How do I get the Print Preview option showing up in the drop down File menu like it used to be?

I am learning basic coding. I am practicing a small exercise where I use notepad to display an image, on a page on Fire Fox. All the exercises have worked but this one. I know I have the correct code, because it works on Google, Edge and Brave browsers. I want to use your browser to learn to code, because of the ease of use. What do you think the issue could be? I looked through your settings and tried everything in the security tab and looked through the other sections and can't figure out what changes I could make to fix it.

Firefox upgraded to 97 overnight and now using a pen in the browser just drags the page around. It was working normally yesterday, and now it doesn't. I'm trying to write using a pen on D2L's Brightspace, and now the pen just drags the page about. Doesn't do that with the mouse, but one can't write with a mouse. Microsoft Ink setting is set to use let me use a pen as a mouse, just as it was yesterday, but now Firefox is absolutely useless in this regard.

I can't get my work done.

Printing has defaulted back to a print preview page but I want to print using the system dialog box. I tried the about:config tip but it was already set to false. I tried toggling to true and back to false, restarting Firefox and restarting the computer but I keep getting the print preview. Please help me turn it off or disable it for good. Thanks!