Firefox Community Forum

Hello, I am running Firefox on a W10-Pro PC. I always click the lock to check certificate validation. In the last month I keep seeing "Connection verified by a certificate issuer that is not recognized by Mozilla".

When I click for more information I see that "Norton Web/Mail Shield" does not recognize the certificate issuer. When I click on Learn More it takes me to a Firefox site "How to disable the Enterprise Roots preference" I also checked W10 certmgr.msc and I see Norton is listed. Images included below. I would love to resolve this issue. Thank you for your time.

Hi, I'm running FF 149.0 (64-bit) on Windows 11. I've used profiles for a while now and on several occassions I've "lost profiles". Currently I have three profiles which I set up and edited the icon and colour associated with each. When I launch FF I see the Profile Manager and can select any of the three and I can create a new profile which shows here. However, once in any one of the FF profiles I don't see the others - by which I mean that when I go via the hamburger lines top right and click on the current profile, the 'other profiles' section is blank. I also cannot edit the profile from using the edit pencil top right (after clicking the hamburger lines and clicking on the current profile), it takes me to about:editprofile but the page is completely blank. Confusingly, if I go to about:profiles I see two profiles, neither of which shows up in the Profile Manager! I'm going round in circles trying to understand where to edit my exisitng profiles and make sense of the five profiles that don't all show up in the same place!

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

I couldn't see password management page. To be specific, I click the "password" option in the top right corner lists. Normally it will show all the website that firefox saved, but now I couldn't see anything except frame. I will upload the interfance that I see. this problem happend since an update. And problem contines after several patches. The firefox version that I use is "153.0.3(64-bit)" please help!

Hello all, I have FF 152.0.6 in use on Fedora 43 xfce Qubes OS VMs. The only issue I have encountered is when I try to load the web UI for Proxmox Datacenter Manager. As soon as I log in to the web UI Firefox vanishes. I have tried this in troubleshooting mode with the same results. I can open the same web UI in a Debian 13 Qube and it works perfectly. The FF version there is v.140.13.0esr. These are simply the default versions that come with Qubes 4.3 templates. I can also access the web UI in the original Fedora Qube with Chromium browser with no crash. I have also tried a different Fedora qube with the same failure result as the original.

I can use Chromium but would prefer a streamlined experience with just one browser. I thank all of you in advance any thoughts or suggestions. I am a long time Firefox and Mozilla user.

Have a great day. SS

Hello, It used to work perfectly now Norton is blocking because at the bottom left of the page protect query.com pops up, don't know how to stop it, hope you can help, regards, Claudine

I have notebook no issues, My Desktop however I get tabs crashing with firefox, Apache Open Office but not with Doc files in open office and not with chrome and Edge they run without any issues. My computer is awsome it seems to me this version of firefox is either being pushed out or its not coping with large loads. I removed all of my 32gb ram tonight just to test the ram my ram is fine. Device name DESKTOP-BHJKNN8 Processor 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz Installed RAM 64.0 GB (63.8 GB usable) Device ID BC98C705-94DE-45B6-9B43-D6A374085D75 Product ID 00330-80000-00000-AA621 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro Version 24H2 Installed on 12/11/2024 OS build 26100.3194 Experience Windows Feature Experience Pack 1000.26100.48.0

I have been with you since the netscape days and I prefer your features butthe browser needs a rebuild with the current look and workings and also the other benifits chrome offer with pdf etc Thank you for reading this. Bill Shannon

This may be more in "settings" than in "search, tag, and share".

Since updating to the 140 series, the URL bar has what appears to be a nonremovable "what kind of search do you want to run?" activated by typing in the URL bar.

Do Not Want. That's the entire purpose of having the separate search bar. For those who only have the URL bar visible, that might make sense, but right in the core Settings I chose to have both the URL bar and the search bar. I do not ever want searches initiated from the URL bar.

Is there a way to remove this unwanted "extra feature"?

And a gentle hint to those doing interface tweaking and redesigns: Those of us who use "separation" features directly supported by the program — that is, not requiring an extension or theme — would really, really appreciate having our choices respected. That the separate search bar is already selected and visible, or having a full menu bar (and not just the hamburger symbol) visible, should be a hint that there just might be functional, safety, security, and/or disability-accommodation considerations behind that user's choice, and you shouldn't override it Just Because.

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Desired behaviour Please add an option that would make Firefox update only when:

• a) Firefox is completely closed — no open windows, no active profiles, no running `firefox.exe` processes of any kind.
• b) A Windows reboot or shutdown has occurred.

Current problem Currently, Firefox sometimes initiates an update while a session is still open — for example, when opening a new profile or seemingly at random. This interrupts active work and forces the update at an inconvenient time, meaning all tabs and workflow are disrupted.

Suggested improvements

• A good extra option could be modelled on Windows Update, which provides a series of delay settings.
• The update should wait until all `firefox.exe` processes have ended (currently, opening a new profile can trigger an update even with another profile running).
• A forced update that disrupts current work feels overly aggressive, especially when the update is not mission-critical. Even if it is critical, the timing should be a user choice.

Alternative approaches

• A selection could be provided to wait until the user has naturally finished, with all instances closed by choice, or until the computer is restarted after a Windows boot.
• A popup could appear with options to delay, or a notification saying "Update needed — please close browsers." There is no need to force this.

Workaround difficulty At present, the only way to achieve this is by writing a script. This overly aggressive update behavior could instead be controlled by a simple setting for advanced users. Being overly concerned about security to this level, should be a user choice not force. Turning it off and making it manual is still not as helpful as automation.

Great work, I just noticed this occurring several times in the few months mid session. All good wishes

Why the h377 did firefox change the screen shot tool by removing it from the address bar AND delete the center search bar, along with changing the location of all my recent web visit from the along the bottom of the screen? This is annoying and unhelpful to pc users, I need these functions back like they were in order to us your site on my pc. I donot and will never use firefox on my phone. If these functions are gone, then I will have leave as well. Either that or remove the update from my pc and cease ALL further updates.

when i go to my website on firefox it says "Secure Connection Failed" but it loads fine on safari. i've never seen it do this before. Is this a firefox issue?

full error message: Secure Connection Failed

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Error Code: PR_CONNECT_RESET_ERROR

how do i fix this?

Firefox version 152.0 : Firefox is continuously refreshing the page on a particular Website, in both Windows11 and Linux versions, making the site unusable ( unable to click anything ). The website loaded ok previously using Firefox and still loads ok using Chrome. Disabling extensions doesn't help, neither does deleting the cache and cookies. What changed and why? Is there anything else to try?

Through extensive troubleshooting, I am unable to get firefox to open at all.

I've done a full uninstall, cleaned all user directories, program files / x86, program data, appdata roaming and local, etc. I used the Microsoft uninstaller and even Revo Uninstaller to remove everything related to Firefox, did a restart and reinstall of the latest one and it still won't launch.

Firefox was previously working until a reboot occurred and now it won't launch.

Firefox 32 bit seems to work when installed, and running Firefox as an admin previously worked but no it no longer does.

I looked at the following articles: - https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions - https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles - https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

There's no malware on this machine (business EDR on it, even disabled it as a test and it still didn't open).

I was able to launch the profile manager but now I am unable to as the processes launch in task manager and then within 5 seconds they close.

Firefox is not running in the background for any user (I'm the only one logged in after a reboot as well)

I'm unable to open in troubleshoot mode either. Tried run as and admin cmd "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

Ran SFC / scannow / DISM restore health commands as well and both came back fine / no integrity violations

Good morning. I opened up Firefox this morning and all 4 rows of shortcuts were missing. I have gone into settings and made sure the settings for 4 rows was still the same. I cannot find them anywhere. Please help

Each day I get an email from Microsoft OneDrive with photos of the day, titled On this day"'. Clicking on a button titled "View all memories" on the email causes the photos from that day to appear as a new tab on Firefox. Perfect. Until a couple of weeks ago.

At that time, clicking on it caused the new tab to appear but no photos are displayed. The screen looks as if it's trying to load the pics, but nothing shows up. When I open up the OneDrive website directly, I can click on "Photos" and see ALL photos in my cloud account, and there is also a row at the top under the title "For You" which shows several clickable buttons titled "September <XXX>", "A new trip", "Revisiting <month XXX>", "Last week", etc. Clicking on each of those separately yields the same result as when I clicked on "View all memories" from the original email, which is that nothing is displayed but it appears to be trying.

Below the "For You" row is "All Photos" sections which has everything, but not organized like the "For You" row. It simply is the entire set of my pictures from which the "For You" buttons do their selection from.

I exchanged emails with the MS OneDrive support over several days, who made numerous suggestions, but none worked. We did determine, though, that the photos do appear seamlessly if I switch to Edge as the default browser, but I want Firefox as my default.

Because the photos did appear under a different browser, they suggested I contact Firefox, which I'm doing. And this is after I've tried all the suggestions contained in a google search I entered as: "firefox setting to allow microsoft onedrive photos of the day".

Understandably, I'm very frustrated and appreciate any suggestions anyone can provide. Thank you.