מוצגות שאלות עם התגיות: הצגת כל השאלות
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Hmm. We're having trouble finding that site

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links… (read more)

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links to various websites. Refreshing the page makes it load correctly. I've tried troubleshooting this in the past but didn't spend too much effort, but enough is enough. Things I have tried:

  • Disabling all extensions
  • Disabling hardware acceleration
  • I am using the default theme so there's nothing to disable there
  • Clearing the cache
  • Checking my internet connection (I'm connected and everything else works)
  • Flushing my DNS
  • Resetting Windows, which included reinstalling Firefox (I did this to fix something else, but still)
  • Disabling IPv6 and DNS prefetching
  • I am not using a Proxy

I feel like I've tried everything. What else can I do?

Asked by ederyaviv לפני שנה

Answered by ederyaviv לפני שנה

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how to remove a file that "contains a virus or malware" from notifications

Hi all, I should remove the notification that always appears on firefox opening. "this file contains a virus or malware" I'm sure I have no more this file on my system (e… (read more)

Hi all, I should remove the notification that always appears on firefox opening.

"this file contains a virus or malware"

I'm sure I have no more this file on my system (even scanned by my antivirus) but this message still appears every time

how can I clean up?

find attached the screenshot

many thanks!

Asked by mfran2002 לפני שנה

Answered by mfran2002 לפני שנה

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Firefox address bar under remote control. No solution found in community or on web yet.

Greetings. I have scoured the web and read all the community posts on this robot head, under remote control, and orange stripes in the address bar problem that so many pe… (read more)

Greetings. I have scoured the web and read all the community posts on this robot head, under remote control, and orange stripes in the address bar problem that so many people seem to be having. There are a few answers, but almost all of them use very technical terms that are way above my head and not defined. None of them provide a sequence of steps to fix the problem that a browser novice might be able to follow. Surely there must be a way to fix this or to explain to frustrated users why it is there and not removable. None of my other Firefox browsers have this on other machines.

Is there a series of steps to solve the problem? That would be so helpful especially without undefined terms. Thanks so much. This type of answer will help so many frustrated users (me included of course) :)

Asked by photonic לפני שנה

Answered by cor-el לפני שנה

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AD Blocker Message

Firefox Browser uprated to 92.0 today. Previously whilst browsing Ad's were showing; today I have no Ad's displayed but have not enabled an Ad Blocker on Firefox. A site … (read more)

Firefox Browser uprated to 92.0 today. Previously whilst browsing Ad's were showing; today I have no Ad's displayed but have not enabled an Ad Blocker on Firefox. A site I use extensively cannot now be properly viewed; I get a message to turn off Ad Blocker. I have set Enhanced Tracking Protection to 'Off' but am still unable to obtain full functionality, I am using standard Firefox Privacy settings otherwise. I am able to browse the site properly using MS Edge. I have deliberately refrained from using any AD Blocking on my part so as to ensure the site in question can be properly viewed. The only Firefox extension being used is Kaspersky Protection; I get the turn off Ad Blocker message both when Kaspersky Protection is on or off.

Asked by ericbates לפני שנה

Answered by cor-el לפני שנה

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Why Firefox connects to googleusercontet.com within 2 minutes of it reaching the internet?

HI! My buddy highlighted an issue, then i re-checked myself and it is worrying to me. To recreate (windows): Get any (non-webistaller [not nececarry, to do it this way, b… (read more)

HI!

My buddy highlighted an issue, then i re-checked myself and it is worrying to me.

To recreate (windows):

Get any (non-webistaller [not nececarry, to do it this way, but simpler to check]) firefox version (buddy got a fresh portable, i used my kinda privacy fortified one). Disconnect from the internet (plug the cable for fastest result). Make your version usable (install it) Start firefox, and open the Resource Monitor, with the network tab open expand the Network Activity portion (short alphabeticly, by name, check for F for firefox). Plug the cable in.

You soon will see FF will start looking for things, then an adress with a googleusercontet.com will pop up. Does not matter what is the Homepage's default browser, does no matters even if the Homepage is set to blank, this happens.

My best bet would be google safe browsing, but still, without any activity it is already connecting to that?

I know about the Google-FF/Mozilla relation, but this really made me think about why i still like firefox.

Asked by ledgeri לפני שנה

Answered by dveditz לפני שנה

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Minimize, Maximize, and Close buttons invisible after latest update

After the most recent update, currently on 92.0, the Minimize, Maximize, and Close buttons are invisible. They are still there and I can get the tool-tip if I hover over… (read more)

After the most recent update, currently on 92.0, the Minimize, Maximize, and Close buttons are invisible. They are still there and I can get the tool-tip if I hover over them with the mouse, but visually they are completely gone.

Any ideas how to fix this?

Thanks in advance!

Asked by knight_magnus לפני שנה

Answered by AliceWyman לפני שנה

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Bookmarks tab bookmark spacing

Ubuntu 20.04, Unity 7 After upgrading from FF 91.0.2 to FF 92.0 it looks like the vertical spacing between the bookmarks in my bookmark tab folders increased. The bookmar… (read more)

Ubuntu 20.04, Unity 7

After upgrading from FF 91.0.2 to FF 92.0 it looks like the vertical spacing between the bookmarks in my bookmark tab folders increased. The bookmarks are less useful now. Is there a way to decrease this spacing?

Asked by pulnimar לפני שנה

Answered by cor-el לפני שנה

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All of a sudden I can no longer logon to my USAA account via Firefox

All of a sudden, after six years of doing so, I can no longer logon to my USAA account via Firefox. The USAA logon page opens with no problem, but after entering my crede… (read more)

All of a sudden, after six years of doing so, I can no longer logon to my USAA account via Firefox. The USAA logon page opens with no problem, but after entering my credentials I get the following pop-up:

"We are unable to complete your request.

Our system is currently unavailable.

Please try again later."

All other browsers work with no problem.

Asked by Timberline לפני שנה

Answered by FredMcD לפני שנה

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Pop Ups Being Blocked even though I have turned off Pop Up Blocking in Firefox

Pop Ups Being Blocked even though I have turned off Pop Up Blocking in Firefox I don't have any extensions blocking popups I don't have any permissions blocking popups. I… (read more)

Pop Ups Being Blocked even though I have turned off Pop Up Blocking in Firefox I don't have any extensions blocking popups I don't have any permissions blocking popups. I'm using latest version of Mozilla, just updated today. I'm about ready to delete Mozilla and use something else. In fact, I have to use other browsers just to get my bank reports, etc. How frustrating!

Asked by clmay511 לפני שנה

Answered by FredMcD לפני שנה

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Google search page functions broken.

When I go to google.com and do a search the results page has the "tools" button but it does not work. The "people also ask" categories are also broken (they will not expa… (read more)

When I go to google.com and do a search the results page has the "tools" button but it does not work. The "people also ask" categories are also broken (they will not expand), and, if I click the "images" filter button to view images associated with my search it either shows no images (or only a few images) and a bunch of blank boxes. I have found that if I hold the shift key and click the reload button everything is back and working properly until the next time I do a google.com search, then it is back to the same odd behavior. So, my assumption here is that either a cookie or some site data is corrupting the results page for my search. Running Firefox 92.0 (64-bit) on a Windows 7 Dell machine and everything was working fine until about two months ago. Also, Chrome does not show the same behavior. BTW. I have also done everything I have found that was recommended to fix Firefox issues with Google search. Run Firefox in private mode, run without plugins, changed themes, created new profile, I even completely uninstalled Firefox and did a clean install all with the same results. Any help is appreciated. It is almost got me ready to move back to Chrome.

Asked by b.j.p.5252 לפני שנה

Answered by dveditz לפני שנה

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Clicking a hyperlink in an Excel 365 worksheet will not open the URL in Firefox

Clicking a hyperlink in an Excel 365 worksheet will not open the URL in Firefox. Using Excel 365, the worksheets contain tables of short interest history collected from … (read more)

Clicking a hyperlink in an Excel 365 worksheet will not open the URL in Firefox.

Using Excel 365, the worksheets contain tables of short interest history collected from a URL that varies only in the portion that is the companies symbol ( i.e. https://www.nasdaq.com/market-activity/stocks/akts/short-interest , where "akts" is the company symbol ). On the worksheet for each company this URL, with the correct symbol for the company has been included in a cell using the hyperlink feature.

In the past, clicking any of the hyperlinks immediately opened my default browser, which is the current version of Firefox, to the web page for the company identified by the symbol in the URL.

That changed after a version update of Firefox a number of months ago. Clicking the hyperlink will most times "freeze" Excel, and if I click anywhere in or on Excel a "not responding" message is thrown, and Excel must be manually closed resulting in a recover event for all workbooks that were open. Sometimes, not always, waiting several minutes, Firefox will open the URL. Not always. I've found that if that occurs, clicking on the same URL hyperlink that finally opened (after having closed it in Firefox) will crash Excel.

The attached image is a view of the "tip" still visible on a black screen after Excel has crashed.

Thanks for any help you can provide.

Asked by c2cpa לפני שנה

Answered by c2cpa לפני שנה

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error code: ssl_error_rx_malformed_alert

The problem comes from the antivirus software this checks HTTPS connections and certificates, many think it would be a virus as in the support cases, but this can be set … (read more)

The problem comes from the antivirus software this checks HTTPS connections and certificates, many think it would be a virus as in the support cases, but this can be set in the antivirus software.

https://support.mozilla.org/de/questions/1024043#question-reply

Asked by secure0163 לפני שנה

Last reply by FredMcD לפני שנה

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Can you remove the bookmark star on the address bar?

Hi, I'm currently on Firefox 92.0 and I'm using a separate address bar and search bar. I want to remove the bookmark this page star on the far right hand side of my addre… (read more)

Hi, I'm currently on Firefox 92.0 and I'm using a separate address bar and search bar. I want to remove the bookmark this page star on the far right hand side of my address bar as I keep accidentally hitting it. Is this possible? Thanks.

Asked by testinglogin לפני שנה

Answered by cor-el לפני שנה

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How to Fix Screenshot Capability

Hello, I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a sc… (read more)

Hello,

I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a screenshot from the shortcuts/overflow menu (scissors icon). I have attached a screenshot (taken with ‘prntscr” through windows) png of the result that takes place on my screen. The screen will freeze with this image of a large X until I do a refresh of the page. Cntl-Shift-S also does not work. I have tried clearing the cache, running FF in safe mode, refreshing FF, reinstalling FF, and I have ensured that the extensions.screenshots.disabled setting in about:config is set to ‘false’ (also toggled it to ‘true’ and back to ‘false’). I have attached a screenshot of all the settings in about:config that pertain to screenshots.

Thank you for your help.

Asked by Thanks4FF לפני שנה

Answered by Thanks4FF לפני שנה

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Dark Theme

Is there a quick short cut key stroke to turn ON/Off the Firefox browser screen Dark Theme? If the Windows 10 professional 64 Bit screen settings are set for Dark theme i… (read more)

Is there a quick short cut key stroke to turn ON/Off the Firefox browser screen Dark Theme? If the Windows 10 professional 64 Bit screen settings are set for Dark theme in Hi Contrast settings, for the visually impaired, The Firefox browser displays in bright white screen.

Asked by akeyboard4me1 לפני שנה

Last reply by jscher2000 - Support Volunteer לפני שנה

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Streaming Youtube/Twitch, Audio Popping and lagging, running slow since last update (Firefox 92).

Been trying to reslove a issue i've noticed since updating to the latest firefox version that was released this week. Never had a problem before. Chrome and Edge load and… (read more)

Been trying to reslove a issue i've noticed since updating to the latest firefox version that was released this week. Never had a problem before. Chrome and Edge load and play stream normally. Updated all the normal things like drivers for audio and video card, reinstalled Firefox with a new profile, no add ons etc, turned hardware acceleration on and off, still get the same issue.

System is overpowered so its not down to it running slow or being old and also intenet connection is fine and I'm cabled in before anyone asks the "Have you turned it on and off questions :)"

Going to try and downgrade to the version before and see it fixes the issue and hope its resloved in the next hotfix.

It should be noted that this problem is related to streams and not normal videos, however someone on this forum posted problems with lagging videos, so maybe related.

Asked by Cleverleyson לפני שנה

Answered by Cleverleyson לפני שנה