מוצגות שאלות עם התגיות: הצגת כל השאלות
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Firefox slow after last update

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time thi… (read more)

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time this has happened. Solutions?

Asked by douggoesshopping לפני 3 חודשים

Answered by douggoesshopping לפני 2 חודשים

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Firefox is not using direct WebRTC connection when disabling TURN protocol but candidates are presented

Hello, we have a BigBlueButton Server setup for our company. Until recently we used a TURN-Server to tunnel the UDP connections thrugh the firewall. Due to performance … (read more)

Hello,

we have a BigBlueButton Server setup for our company. Until recently we used a TURN-Server to tunnel the UDP connections thrugh the firewall.

Due to performance issues we wanted to try and let the clients connect directly to the udp ports 16000 - 32000

In Chrome this works as expected.

In Firefox however when we set "media.peerconnection.turn.disable" to "true" FF does not find any WebRTC candidates. We checked the logs and it says there:

"relay only option is set without any TURN server configured" "relay/proxy only option results in ICE TCP being disabled"

But thats NOT true! The option "media.peerconnection.ice.relay_only" is definetly set to "false"

Tested on FF 115.5.0 ESR and 120.0.1

Does anyone have an idea whats happening here? Why doesnt FF even try to make a direct connection?

UPDATE: I just ran a test on our dev system. If we configure BBB so that it does not offer any TURN-servers, FF uses a direct connection. Sadly that is not possible, since we need the TURN server for external connections. When there are TURN-Candidates but TURN is disabled via FF config no connection is established at all. This definetly semms like a bug in FF, since the browser should still be able to simply try and connect directly.


Thank you for you support

Asked by Florian Seifer לפני 2 חודשים

Answered by Florian Seifer לפני 2 חודשים

Firefox closing at random with no crash report

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreport… (read more)

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at all. I am at a bit of a loss, any ideas?

Asked by nathanbee354 לפני 2 חודשים

Last reply by nathanbee354 לפני 2 חודשים

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Is there way to block tracking pixels?

Is there a setting or add-on for firefox (Windows) that will block tracking pixels? My email client hi-lites when present and as I understand they are incorporated within… (read more)

Is there a setting or add-on for firefox (Windows) that will block tracking pixels? My email client hi-lites when present and as I understand they are incorporated within images so I dont down load attached images to reduce them. On their pro version they allow blocking of these pixels. Unlike cookies there doesn't seem to be an option on reception to opt out. I'm not fully clear what harm they do or whether they are session use only and delete on power off. I would rather not recieve them atall. Companies when challenged smokescreen and refer to cookies rather than pixels or bang on about their companys integrity.

Thanks for your help

Asked by Ian לפני 2 חודשים

Answered by jscher2000 - Support Volunteer לפני 2 חודשים

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Screenshot is not functional

I am using Firefox 120.0.1, and I have difficulty to take screenshot. I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't… (read more)

I am using Firefox 120.0.1, and I have difficulty to take screenshot.

I tried to press shortcut key and button in toolbar as shown in the attached image, but they didn't work.

Is there any good way to fix this problem without reinstall firefox app?

Asked by hayabusa FireFox לפני 2 חודשים

Answered by zeroknight לפני 2 חודשים

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youtube videos will not play video only get audio with green screen

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio I… (read more)

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem

Asked by rlbird2 לפני 3 חודשים

Answered by zeroknight לפני 3 חודשים

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DRM(?) content not playing, no solutions working

In the last week or so, iPlayer, All4, and Spotify (that I know of) have stopped working in the Firefox browser. All4's error suggests DRM isn't enabled, the others just … (read more)

In the last week or so, iPlayer, All4, and Spotify (that I know of) have stopped working in the Firefox browser. All4's error suggests DRM isn't enabled, the others just say try again. Roll20 hasn't been working for even longer (more like months). They work in Microsoft Edge and Chrome. Youtube is still working, as are video players in social media.

I have tried the following solutions:

  • Firefox is up to date
  • Windows is up to date
  • Updated graphics drivers
  • 'Widevine Content Decryption Module provided by Google Inc.' is set to 'Always Activated' and is up to date
  • 'Play DRM-controlled' content is ticked in about:preferences
  • Checked if anything changed if either of the above were turned off (it did not)
  • media.eme.enabled is set to true in about:config
  • Put Firefox in troubleshooting mode
  • Turned off my addons (including uBlock Origin) manually
  • Tried in a Private Browsing window
  • Turned off Tracking Protection
  • Restarted my laptop

Nothing has fixed the problem, or given me any more indication of what is wrong. I don't know how to a) fix or b) find the problem. All I can think is that it may be related to the recent changes to Chromium regarding ad-blockers? But no one else seems to be having the same problem so I doubt it.

Asked by dibleopard לפני 2 חודשים

Answered by dibleopard לפני 2 חודשים

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files downloading instead of opening in viewer

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox o… (read more)

I've spent many hours trying to fix this problem. When I click on a document that I want to view, it is downloading to my computer. I have the latest version of firefox on a windows 11 pc. Please assist.

Asked by Miami Sally לפני 2 חודשים

Answered by jscher2000 - Support Volunteer לפני 2 חודשים

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YouTube video's sound ok but green screen

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yester… (read more)

I can sign into YouTube ok, and the pictures of the video's are ok, but whatever I try to watch I get a green screen and just the video sound? It started happening yesterday. I am getting fed up with YouTube and the issues it has with Firefox. I'm having to use Microsoft Edge to watch videos. I've done the 3 resets it says on the support page, but still have the issue. Many thanks for getting back to me.

Asked by geoff.course1 לפני 2 חודשים

Answered by cor-el לפני 2 חודשים

Browser not opening full screen

Hello, when I open the Firefox browser from my taskbar it does not open as a full browser page as Image 3. I have to click on the full-screen icon twice to get it open i… (read more)

Hello, when I open the Firefox browser from my taskbar it does not open as a full browser page as Image 3.

I have to click on the full-screen icon twice to get it open in full screen as in Image 4.

Please can you help?

Asked by mark208 לפני 2 חודשים

Last reply by cor-el לפני 2 חודשים

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Twitter/X not fully working

Twitter not working properly on Firefox (Volume on videos can't be changed, hovering over buttons doesn't do anything and font looks a bit off, could be just Firefox font… (read more)

Twitter not working properly on Firefox (Volume on videos can't be changed, hovering over buttons doesn't do anything and font looks a bit off, could be just Firefox font or something) works on chrome and other browsers.

Video link that shows this of: https://youtu.be/3Lk83z-ozVI?si=uWYjGhFk294Hn9Dj

Asked by LilyDroid לפני 2 חודשים

Answered by LilyDroid לפני 2 חודשים

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Strange Text - FireFox on Mac

Firefox on my mac has recently started displaying strange text in any windows where the browser itself chooses the font. I verified that the font settings are default, an… (read more)

Firefox on my mac has recently started displaying strange text in any windows where the browser itself chooses the font. I verified that the font settings are default, and the issue persists. Screenshots attached, any ideas?

Only my mac has this issue, my iPhone, as well as two Windows PCs all on the same account do not present with this.

Asked by Mike Kemp לפני 2 חודשים

Answered by cor-el לפני 2 חודשים

Issues with Moving the "Find Bar"

I have read through all 3 of the following posts linked below on this issue, and cant make it out. I am trying to move the find bar to the top of firefox. Tried the real… (read more)

I have read through all 3 of the following posts linked below on this issue, and cant make it out.

I am trying to move the find bar to the top of firefox. Tried the really long codes suggested, and the short ones. Yes, I enabled "true" in the config settings. Added the chrome folder and text file, I think in the right section. Restarted firefox lots of times upon each code I tried, still not working.

Any ideas? thanks!

https://support.mozilla.org/ig/questions/1372399

https://gripfastistech.com/index.php/blog/82-move-findbar-to-top-firefox-69.html

https://www.reddit.com/r/FirefoxCSS/comments/11odffm/psa_incoming_changes_to_default_element/

Asked by zach6 לפני 2 חודשים

Last reply by zach6 לפני 2 חודשים

Turn off use Firefox email mask

I need to turn off use Firefox email mask... I can't STAND being prompted to use Firefox email mask but I can't find a way to turn off that prompt. JUST STOP THAT! It'… (read more)

I need to turn off use Firefox email mask... I can't STAND being prompted to use Firefox email mask but I can't find a way to turn off that prompt.

JUST STOP THAT! It's infuriating that you're trying to force me to use something I DO NOT WANT!

Asked by klgrube לפני 2 חודשים

Last reply by Terry לפני 2 חודשים

Regular Crashes

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since be… (read more)

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

Asked by klimber_2 לפני 3 חודשים

Last reply by klimber_2 לפני 2 חודשים

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I got Total AV this month and now it is disabled.

As I said in the Subject I just bought Total AV this month, now its disabled on Firefox. Is this a permanent action? or is this a temporary action? How can/will I get my … (read more)

As I said in the Subject I just bought Total AV this month, now its disabled on Firefox. Is this a permanent action? or is this a temporary action? How can/will I get my Antivirus back in action on Firefox?

Asked by Azure7Blues לפני 2 חודשים

Answered by John carter לפני 2 חודשים

  • נפתרה

Access denied Reference #18.6b01cb8.1700662622.22a58314 since update last night.

I'm getting Access denied Reference #18.6b01cb8.1700662622.22a58314 only on tesco.com since last nights firefox update. All other sites are funtional (at least no other… (read more)

I'm getting Access denied Reference #18.6b01cb8.1700662622.22a58314 only on tesco.com since last nights firefox update.

All other sites are funtional (at least no others found yet). I have cleared cache and cookies but still getting the issue.

The site is up and accessible by ms edge.

I have run in troubleshooting mode and taken off any extensions, still no change.

Running windows 10 (latest updates)

Malwarebytes is reporting no issues.

Asked by mum_hedge_hogg לפני 3 חודשים

Answered by TyDraniu לפני 3 חודשים

  • נפתרה

Firefox not playing youtube videos in normal mode

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any vi… (read more)

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any video that is embedded in a page. Audio works but the screen just shows a blank field of green. The progress bar will show frames from the video. IF I run Firefox in trouble shooting mode the videos play as normal with video and audio tracks.

I have already refreshed fire fox and uninstalled and reinstalled it but the video track is still a blank field of green in both full screen and small screen modes.

Anyone have any ideas on what configuration setting may be causing this? Thanks in advance, Brocky

Asked by BrockyTaz לפני 2 חודשים

Answered by cor-el לפני 2 חודשים

clearing cookies

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago… (read more)

Is there a Firefox setting that automatically clears cookies? When I turned my computer on, it had been cleared of cookies since the last time I had it on a few hours ago, but I didn't do it. No one else here to use the computer but me. I don't want cookies cleared automatically. How do I change it back to manual? I use Firefox Browser 120.0

thank you

Asked by bbbarb2477 לפני 2 חודשים

Last reply by bbbarb2477 לפני 2 חודשים