Firefox Community Forum

When trying to load Firefox an error message pops up saying Error: Platform Version "129.0.1" is not compatible with minVersion >= 129.0 maxVersion <= 129.0

HELP

I've narrowed down an audio issue to only the Firefox browser, and only in Windows 10 and Windows 11, not Mac Catalina. When we view an mp4 video within Firefox, the audio includes an extra popping or clicking noise throughout. The same mp4 video plays fine in other browsers or when we download the file and use a video application (like Media Player or VLC). It's only in Firefox+Windows that we can confirm the problem.

Here is an example short video that I created. I apologize for the first few seconds of silence, which is unfortunate since I'm trying to test the sound quality here. https://pennstateoffice365-my.sharepoint.com/:v:/g/personal/tfw5421_psu_edu/EW34XDcGtppIliWJbioDxaUBkbf_pFqM6NWRPxc_rpO4-g?e=D1M385

The way I recorded the video (which is how our users are doing it) is by recording within Microsoft Powerpoint, then exporting to mp4 file. They take that file and upload it to Canvas, an online classroom system. https://support.microsoft.com/en-us/office/record-a-presentation-2570dff5-f81c-40bc-b404-e04e95ffab33

Strangely, the link to the video that I provided above will play the audio fine in Firefox in the context of the Sharepoint website. Try downloading that same file to your local computer, though, and playing it from there directly in your Firefox window. On Windows 10/11, you should hear the popping noise in the Firefox browser... but not other browsers. We get the same popping noise in the Canvas course too.

I appreciate any suggestions, either for changes in PowerPoint to improve the audio compatibility cross-browser, or for settings changes in Firefox that would eliminate the popping noise if our students make that change to their browser.

I have tried all suggestions, including all three steps shown by Google ("enable cookies," "clear cache and cookies" and "adjust your privacy settings," and none work.

Netzero says I am located in Phoenix, Az. I am in Tucson, Arizona. It won't let me change it. I have tried numerous times but to no avail. What is the solution to this? I am going crazy trying to rectify this on my own.

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Hello. Since re-installing ZoneAlarm Security Suite (due to a ZA problem) last evening, after I turned on my pc today I am getting a new tab opens up on every FireFox browser window seeking permissions for "Harmony Web Protection Privacy Policy". (There are four new tabs for that which have opened since I commenced typing this!).

Is this a ZA problem or a Firefox problem? Also, please, how do I get rid of these damned new tabs? TIA.

Is there a quick way to close all windows at once, without quitting FF?

I would prefer an extension-less solution; also I would like to keep the setting that retains the previous session upon reopening FF.

When I try to edit & crop in Google Photos, I get the image artifacts as you can see in the image with lines and the image doesn't correct itself so it's impossible to edit well. If I save the image after all the lines are added, then reload it will show but then I have to start the crop over again to get both sides.

This works fine in Google Chrome, so there is some issue with the Firefox browser on my laptop. graphics: Intel Iris Xe Graphics 1920x1080 x 8bit 60.05 Hz refresh rate

What could be causing an issue on Firefox but not Chrome?

I recently updated Firefox and now it won’t run at all. Error code “couldn’t load XPCOM” appears when I try to open Firefox I don’t have any other browsers on my laptop so if uninstall it I can’t reinstall it again. Please help!

I have an Ancestry account. When I go to a person that has hints and click on hints, I get a message that says Something went wrong try later. I contacted Ancestry about this, and their tech said it was through Mozilla, not them. I know a new company took over Ancestry and that's about when it started. If i switch to Edge, it works fine, so I am confused on where or who is having the connectivity problem. I love Mozilla and hate switching back and forth. Can you please advise me about this? Thank you

I can no longer open Nordstrom.com website, Chewy.com website, and now Costco.com websites? I even changed passwords on those accounts but firefox will no longer open. It just sits there doing nothing when i sign in, even if i disable the shield? Why and why are more and more websites doing this on Firefox yet Google Chrome allows me to, so i have to open Google Chrome to be able to get to websites i used to open on Firefox. Please Fix as this is Very Annoying!!!

Sometimes when I drag a browser window, the window expands to full-screen, or otherwise resizes, like some control-freak is trying to decide that my window should be a different size. Beside not using Firefox, how can I prevent this from ever happening?

Today I realized that I have installed two (2) versions of Mozilla Firefox on my Laptop PC which I rarely use.

Both editions are 64-bit type but one is version 109.0.1 (11/04/2023) in

C:\Program Files\Mozilla Firefox and the other is version 128.0.3 (28/07/2024) in C:\Program Files (x86)/Mozilla Firefox.

I suppose it is illegal to have two versions of the same App., so the question is how can I delete the old version (109.0.1) without affecting or damaging the new version (128.0.3)?

Thank you, JOHN HATZITOLIOS