Firefox Community Forum

I was trying to get sync to work, I go to sign in and choose my google account, then I make my password for sync, when I press "Create Password" it just tells me "Unverified Session" in a red bar on top of my email, did I do something wrong?

Good evening,

I have a new laptop, from the same brand and make as my old one, both are HP pavilion with the same configuration and only 2 years in between! I have been trying on and off for weeks, to synchronise my FF browser, with all open tabs, history and bookmarks, but all to no avail. I do everything the sync instruction tells me to do, but nothing happens. I am getting desparate, because my old laptop has a problem (hardware, nothing that could prevent synchronising) and is still under warranty, but time is running out!

Will anybody help here, and how do I receive answers?

Hi, Is there a possibility to delete the sync data without completely deleting the account? I used Firefox Sync to transfer some passwords and I understood that they are encrypted on the sync server. However, it might be that even the encryption might be broken and attackers could steal my passwords. That´s why I would like to delete the password data on the server (but keep the account).

Is this somehow possible? I didn´t find any article about exactly this topic.

Best regards, Sebastian

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

Synced Tabs from other device did show till yesterday but no longer showing

It just says "connect another device"

My other device had to be 'factory reset' but that was some time ago (nearly a month) and the tabs from it were still showing till yesterday in my main device, Now they've disappeared, is there a way to get those tabs back??

I read somewhere that those tabs are maybe on the Firefox server, is there a way to access those???

Running Win11 on desktop PC. Sync option offers QR code to scan but Firefox on android does not have sync scan option on settings. Despite instructions to contrary, that option is not listed on mobile. Yes I'm logged in and yes I have synced previous versions of firefox

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. Or answers my exact question.

I have one desktop install of firefox and I have two android ones. I have all three synced to one firefox account, so it's easy to grab links I saved while wiki diving on something. While this works perfectly for the desktop side of things, the mobile side is where the issue arises.

Currently all my bookmarks from both mobile firefox accounts are merged into one long set, regardless of device. While the desktop ones have their own folder. Is there a way to keep the bookmarks from each device in their own separate folder? Like say instead of having one big mobile bookmarks folder, having one named DeviceX, and the other DeviceY?

It's still semi functional on desktop where I have more screen real estate and have to deliberately go to the mobile bookmarks folder, but on the phones it can be confusing when a set of bookmarks from device 1 mixes randomly into those of device 2. As it can become a lot harder to keep track of things.

Now I know one can turn off syncing of bookmarks. This is not what I'm looking for as I do still want to be able to share them between all three devices. Just have them more organised.

I also know one can make different accounts for say work or personal, but again I want them all to sync, just not mix them into one list.

So in short is there a way to be able to have two android devices into a threeway sync and keep the bookmarks separate? Or is my only option the round abound way of making subfolders and hope I remember to save in those?

Thanks either way.

Synced my new computer, received bookmark toolbar and 10 year old bookmarks from when i switched from interent explorer, but all my more recent bookmarks and bookmark folders are still missing on the new computer. Also didn't seem to transfer passwords and autofill info.

Yesterday, I noticed after I closed and re-opened Firefox, my browsing session was completely gone - all my tabs and windows, my entire browsing history, website sign-in status, all completely gone. I've been troubleshooting since then.

I've noticed that the 'sessionstore-backups' folder in my profile folder is missing. When I open Firefox, this folder is created and Firefox writes some data to it, but Firefox seems to delete the folder as soon as I quit Firefox. Firefox should not be doing this. My Firefox is configured to open previous windows and tabs, and is NOT configured to wipe any browsing data of any kind when it closes.

As a sanity check, I spun up a Windows Sandbox (briefly, it's a clean, isolated Windows environment) and installed Firefox there. I also enabled the option 'Open previous windows and tabs'. Firefox behaves normally - it re-opens the tabs/windows I had open when I quit Firefox. Great, that's what I expect. The trouble starts as soon as I sign in to sync. After signing in to sync, and letting the initial sync process complete, I open a couple of windows and tabs, then quit Firefox. Firefox begins nuking my browsing session again - the 'sessionstore-backups' folder is erased, and next time I start Firefox, all my windows and tabs are missing, and my browsing history is missing.

So, at this point, I'm assuming something in my synced data has become corrupt. I haven't installed any new extensions lately. I haven't changed any of Firefox's settings that would cause this to happen. The only thing I have done differently lately was enable Firefox Sync in LibreWolf and sign in to sync there. It seems like this session-nuking trouble started after I signed in to sync in LibreWolf. I assumed, since LibreWolf is a fork of Firefox, and because there were no warnings or indications the feature was incomplete/unstable/experimental/etc., that it would just work, that it wouldn't cause any issues. But it seems like it has caused issues. I checked LibreWolf's issues tracker for anything related to 'sync', but I didn't see anything noteworthy.

I've been using Firefox and Sync for numerous years without issue. This session-nuking thing started yesterday.

I use Firefox in a few places, and based on what I saw happen in my Windows Sandbox, this session-nuking issue is going to happen in every Firefox I'm signed in to as soon as it has a chance to sync. Obviously, I do not want this to happen.

What can I do to determine what the issue is? What can I do to check if something in my synced data has become corrupted? What can I do to reverse it? I'm not opposed to completely wiping/resetting my synced data, but I'd rather not if I don't have to. The only thing I would lose sleep over is my bookmarks, but I know I can export them. Are there any debug logs I can enable/look at? Anything I should look for in Event Viewer?

Thanks.

Hi, I switched to a new phone recently, and wasn't able to outright sync all of my open tabs from the old device. It was, however letting me access them from the tab menu on my new device, so it wasn't a big deal.

Now I can't see the other phone in the tab menu, just the sync from my PC. I don't have the old phone anymore, because it was a trade in for my current device.

Is there any way to get my old tabs back? The sync must have timed out, because there was no activity for a period of time. I have Firefox synced on all of my devices.

Thank you.

I can't see the SYNC option in Settings so I...

Use about:config to change identity.fxaccounts.enabled = true I can now see 'Sync' in Settings When I go to "Sign into Sync", after I enter my password, it hangs for 10 seconds, then says Working, then always just hangs there forever. If I login to Mozilla using a different tab, it signs in ok.

I have tried this after successfully changing the password, and after restarting firefox.

I am using the latest Firefox version.

Any suggestions gratefully accepted.

Sadly, I am now forced to leave firefox. My passwords are getting "forgotten" more and more each day. Did i get hacked? Few passwords like proton mail I don't actually have anywhere else. Auto-Backup of firefox seems to be of the same day as the original??? So it loses the data then saves it twice? who designed this? I'm angry, not at firefox/mozilla. angry at myself for putting my trust in the first place. Chromium doesn't sync so it leaves me with chrome FFS. Does someone has a magic wand to recover the lost data? login.json is same day as original so not an option.

Syncing between my desktop and my phone has been working just fine for years, just as it had been with my laptop until recently, but I changed the version of Linux I had installed on my laptop earlier today, and despite being able to sign in just fine (as you can see by me posting this with my account), and it syncing correctly on the initial sign in, actively syncing between my laptop and other devices is not functioning (if I make a new bookmark right now, it will not show up on my phone or desktop).

Looking at the sync page in settings it says "Please sign in to reconnect [my email address]", and the account widget on my toolbar has a yellow triangle symbol and a warning saying "account disconnected", but if I click "connect to another device" on the sync menu and then click "not now" I can get to my account page, fully signed in and able to click buttons to change settings (I signed out my old laptop while I was there just fine).

Attempting to re-sign in by any method (clicking "connect to another device" in the sync menu and then choosing "I already have Firefox mobile"; clicking "sign in" in the sync menu; signing out fully, emptying my cookies etc. and then signing in fresh) all leads me into a loop where I insert my password, provide a verification code from my email, provide my 2-factor code, click "I already have Firefox mobile", and then have to sign in again doing the same steps leading to the same place, forever. I will note, however, that signing out entirely and then signing back in does get me from signed out to signed in despite not correcting this error.

In case it would help I attempted to change my password via the account menu, but it says that my definitely correct password (I used the exact same entry from my clipboard successfully to sign in moments ago) is incorrect, and attempting to use the "forgot my password" menu gives me the error "Unexpected error" instead of doing anything, which is not very helpful. My password remains unchanged. I do not know if this is relevant.

After some looking things up I was made aware of a secret menu called "about:sync-log" which I used to see if I could find an error message, and I did indeed find one (I can guarantee that it's new and relevant because this Linux install is only several hours old).

I don't know how much of this error log is safe to share, so I'll only cut in some choice segments I noticed (which turned out to be, like, over a third of it):

1729711964409 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

[...] <- (I will use this to indicate I've scrolled further down the log; any further edits to the logs will be ##surrounded like so##, for the purpose of visibility)

1729711964819 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username

[...]

1729712030365 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:login 1729712030366 FirefoxAccounts DEBUG Webchannel is logging a user in. 1729712030368 FirefoxAccounts DEBUG setSignedInUser - aborting any existing flows 1729712030368 FirefoxAccounts DEBUG removing account data 1729712030369 FirefoxAccounts TRACE starting write of json user data: null 1729712030425 FirefoxAccounts TRACE finished write of json user data - took: 56 1729712030426 FirefoxAccounts TRACE storage set finished clearing account data 1729712030426 FirefoxAccounts DEBUG account data reset 1729712030426 FirefoxAccounts TRACE StorageManager finalizing 1729712030426 FirefoxAccounts TRACE StorageManager finalized 1729712030427 FirefoxAccounts TRACE initializing new storage manager 1729712030427 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified"] 1729712030427 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified"] 1729712030454 FirefoxAccounts TRACE finished write of json user data - took: 27 1729712030455 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken"] 1729712030455 FirefoxAccounts TRACE starting write of user data to the login manager 1729712030467 FirefoxAccounts TRACE finished write of user data to the login manager 1729712030467 FirefoxAccounts TRACE initializing of new storage manager done 1729712030467 FirefoxAccounts DEBUG Notifying observers of fxaccounts:onlogin 1729712030468 Sync.SyncAuthManager DEBUG observed fxaccounts:onlogin 1729712030468 Sync.SyncAuthManager INFO Sync is not configured, so ignoring the notification

[...] (skipping further now. Much of what I skipped over was repetitive)

1729712031351 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031351 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031351 FirefoxAccounts INFO checking account status... 1729712031355 FirefoxAccounts TRACE finished write of json user data - took: 12 1729712031355 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken"] 1729712031355 FirefoxAccounts TRACE starting write of user data to the login manager 1729712031360 FirefoxAccounts TRACE finished write of user data to the login manager 1729712031363 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031422 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1729712031422 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1729712031467 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712031467 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712031467 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -467 1729712031467 FirefoxAccounts INFO account status: ok 1729712031467 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712031468 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"}

[...] (this last section appears to be the juiciest bit as it contains far more error message looking stuff then the rest of the log, so I made a point to keep it all together for everyone)

1729712031595 FirefoxAccounts DEBUG _updateAccountData with items: ["device"] 1729712031595 FirefoxAccounts DEBUG writing plain storage: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1729712031595 FirefoxAccounts TRACE starting write of json user data: ["email","sessionToken","uid","verified","device","oauthTokens","profileCache"] 1729712031596 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1729712031596 FirefoxAccounts DEBUG Webchannel is enabling sync 1729712031596 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712031596 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031596 Sync.Service INFO Configuring sync with current FxA user 1729712031599 Sync.SyncAuthManager DEBUG observed weave:connected 1729712031599 Sync.SyncAuthManager INFO Sync has been connected to a logged in user 1729712031600 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031600 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031600 Sync.SyncAuthManager INFO The user became verified 1729712031600 Sync.Status DEBUG Status.login: error.login.reason.no_username => success.login 1729712031600 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1729712031600 Sync.SyncAuthManager INFO Doing initial sync actions 1729712031601 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1729712031601 Sync.AddonsReconciler DEBUG Adding change listener. 1729712031601 Sync.Engine.History.Tracker INFO Adding Places observer. 1729712031603 Sync.Service DEBUG User-Agent: Firefox/131.0.3 (Linux x86_64) FxSync/##blanked out; looked vaguely identifiable## 1729712031604 Sync.Service INFO Starting sync at 2024-10-23 12:33:51 in browser session ##blanked out; looked vaguely identifiable## 1729712031604 Sync.Service DEBUG In sync: should login. 1729712031604 Sync.Service INFO User logged in successfully - verifying login. 1729712031605 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031606 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1729712031606 Sync.Status DEBUG Status.login: success.login => success.status_ok 1729712031606 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1729712031606 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1729712031606 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031607 Sync.SyncAuthManager INFO Getting sync key 1729712031618 FirefoxAccounts TRACE finished write of json user data - took: 23 1729712031618 FirefoxAccounts DEBUG writing secure storage: ["keyFetchToken"] 1729712031618 FirefoxAccounts TRACE starting write of user data to the login manager 1729712031622 FirefoxAccounts TRACE finished write of user data to the login manager 1729712031622 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1729712031622 Services.Common.RESTRequest DEBUG POST Length: 84 1729712031659 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1729712031661 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031701 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031701 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031701 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -701 1729712031701 Hawk DEBUG Received 401 for /account/keys: retrying 1729712031702 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031751 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031751 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031752 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -752 1729712031752 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031752 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031752 FirefoxAccounts INFO checking account status... 1729712031752 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031752 FirefoxAccounts INFO checking account status... 1729712031754 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031755 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031795 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712031795 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712031795 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -795 1729712031796 FirefoxAccounts INFO account status: ok 1729712031796 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712031796 Sync.SyncAuthManager ERROR Authentication error in _fetchTokenForUser: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712031796 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.account 1729712031796 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1729712031797 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1729712031797 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712031797 Sync.SyncAuthManager DEBUG Cluster value = null 1729712031797 Sync.Status DEBUG Status.sync: success.sync => error.sync.reason.no_node_found 1729712031797 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1729712031797 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031797 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1729712031800 Sync.Status INFO Resetting Status. 1729712031800 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1729712031800 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712031801 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712031803 Sync.SyncAuthManager INFO Getting sync key 1729712031806 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712031806 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712031806 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -806 1729712031806 FirefoxAccounts INFO account status: ok 1729712031806 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712031806 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031806 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1729712031807 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712031809 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1729712031809 Services.Common.RESTRequest DEBUG POST Length: 84 1729712031876 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1729712031877 Hawk DEBUG (Response) /account/scoped-key-data: code: 200 - Status text: 1729712031877 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -877 1729712031877 FirefoxAccounts DEBUG Fetching keys with token true from https://api.accounts.firefox.com/v1 1729712031878 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031928 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031928 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031928 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -928 1729712031928 Hawk DEBUG Received 401 for /account/keys: retrying 1729712031929 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712031973 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712031974 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712031974 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -974 1729712031974 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts INFO checking account status... 1729712031974 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts INFO checking account status... 1729712031974 FirefoxAccounts WARN handling invalid token error: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712031974 FirefoxAccounts INFO checking account status... 1729712031976 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031976 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712031976 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/session/status 1729712032010 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712032010 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712032011 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -1010 1729712032011 FirefoxAccounts INFO account status: ok 1729712032011 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712032011 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712032011 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/close-uri/v1 1729712032011 FirefoxAccounts INFO Generating and persisting encrypted key (false, true) 1729712032012 Services.Common.RESTRequest DEBUG POST request to https://api.accounts.firefox.com/v1/account/scoped-key-data 1729712032012 Services.Common.RESTRequest DEBUG POST Length: 84 1729712032029 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712032029 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712032029 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -29 1729712032029 FirefoxAccounts INFO account status: ok 1729712032029 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712032029 FirefoxAccounts WARN Failed to fetch keys, so unable to determine command keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"} 1729712032056 Services.Common.RESTRequest DEBUG POST https://api.accounts.firefox.com/v1/account/scoped-key-data 200 1729712032056 Hawk DEBUG (Response) /account/scoped-key-data: code: 200 - Status text: 1729712032056 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -56 1729712032056 FirefoxAccounts DEBUG Fetching keys with token true from https://api.accounts.firefox.com/v1 1729712032058 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712032101 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/keys 401 1729712032101 Hawk DEBUG (Response) /account/keys: code: 401 - Status text: 1729712032101 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -101 1729712032101 Hawk DEBUG Received 401 for /account/keys: retrying 1729712032102 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/keys 1729712032167 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/session/status 200 1729712032167 Hawk DEBUG (Response) /session/status: code: 200 - Status text: 1729712032168 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -168 1729712032168 FirefoxAccounts INFO account status: ok 1729712032168 FirefoxAccounts WARN invalid token error, but account state appears ok? 1729712032168 Sync.SyncAuthManager ERROR Authentication error in _fetchTokenForUser: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712032168 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1729712032168 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1729712032168 FirefoxAccounts TRACE Getting command keys: https://identity.mozilla.com/cmd/open-uri 1729712032168 Sync.SyncAuthManager INFO Failed to fetch the cluster URL: {"details":{"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token: Missing authentication","info":"https://mozilla.github.io/ecosystem-platform/api#section/Response-format"},"source":"hawkclient"} 1729712032168 Sync.SyncAuthManager DEBUG Cluster value = null 1729712032168 Sync.Status DEBUG Status.sync: success.sync => error.sync.reason.no_node_found 1729712032168 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1729712032169 Sync.Synchronizer INFO No cluster URL found. Cannot sync. 1729712032169 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1729712032171 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1729712032172 FirefoxAccounts INFO Generating and persisting encrypted key (false, true)

[...]

Oh wait, that's the end of the log...

Hopefully this is one of those network errors that just resolve itself the next day and not any kind of serious issue.

Hope everyone at Mozilla is having a good day! (:

Warmly, Nicolete <3

Hello,

Earlier today I reformatted my device but when I logged in to firefox I can only see my history is getting synced my bookmarks are empty, I've checked and bookmarks are check off and they should be synced. How do I get them to sync? It has worked fine in the past. Thanks.

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

I use Zen Browser and I feel very satisfied with its features and stability, although there are still shortcomings, but nothing compared to all the advantages. Here I want to ask about how to open zen browser with the same account but both on different laptops and display all both workspace and container tabs with the same settings? if not, then tell me to import from laptop 1 to laptop 2 for zen browser data?

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I installed firefox on other PC and I logged in with my account. Despite having synchronization for passwords, bookmarks, etc., I can't sync my data on my new PC. Why is that?

I have Firefox on 3 devices, I deleted several passwords from 1 device expecting this change to sync to the other 2 devices. Instead for several days the 2 devices showed the original number of passwords whilst the device I made the changes on showed the new amount. Now that device appears to have resynced the passwords I deleted. Am I supposed to delete them on each device?

I have the latest version of FF on all devices.

I recently installed Firefox on my new computer and when I tried to log into my account to sync browsing history, saved logins, extensions, etc., I realized that I forgot my Firefox account password. After I reset my firefox account password, firefox is now not syncing any of my data.

New: Is it true that changing the Mozilla account password will cause the sync data to be lost? If so, why didn't I get any warning before changing the password? In the current state, if I log in the account on Firefox Android, will the information on the Android device be lost, or will the desktop Firefox sync with it? please guide me

Hello,

I recently reinstalled Windows on my computer and expected Firefox to sync and restore my saved passwords, as I had enabled Firefox Sync before reinstalling. However, after syncing my account, my passwords did not appear, and I am unable to access them.

I have already tried the following steps:

   Checked the sync status of my Firefox account.
   Ensured that I am signed into the correct Firefox account on my browser.
   Searched for any relevant troubleshooting steps but haven't been able to resolve the issue.

Could you please assist me in restoring my saved passwords or provide any guidance on how I can retrieve them?

Thank you for your help.

Best regards, Tameem