Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps opening new tabs that are ads

  • 17 replies
  • 109 have this problem
  • 15884 views
  • Last reply by shanianni

more options

For a few weeks now, when I am browsing the internet all of a sudden a new tab will open, and it is either something from "wartune" which I have NEVER played, or the one where it tells you your current firefox is outdated.

I have ran a malwarebytes and AVG scan on my computer and the problem still persists. I have went into my add-ons to see if I saw anything suspicious in there and even went through my programs and uninstalled anything I think should not be there, with the problem still there and beginning to become very annoying!

Can anyone help please?

All Replies (17)

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

CHECK WITH ALL PROGRAMS (Also make sure you do a full scan with Malwarebytes)

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

The TDSSKiller link you provided...when on that site what do I go to, to run it, Im not seeing it?

more options

I found it for the TDSSKiller

more options

Hello,

Clicking the link of TDSSKiller takes you to the site of Kaspersky When you are on the site of TDSSKiller

Click on the : 1. How to disinfect a compromised system link it will provide you download option for your O/S to download TDSSKiller.exe .

more options

TDSKiller found 0 threats

more options

I am still unable to resolve this problem.

more options

could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

please also run a full scan of your system with the free version of malwarebytes & adwcleaner in particular.

Modified by philipp

more options

Troubleshooting Information This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website. Application Basics Name Firefox Version 26.0 Update History User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID ExFriendAlert 2.5.71 false support@exfriendalert.com Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.sessionstore.upgradeBackup.latestBuildID 20131205075310 browser.startup.homepage google.com browser.startup.homepage_override.buildID 20131205075310 browser.startup.homepage_override.mstone 26.0 dom.mozApps.used true extensions.lastAppVersion 26.0 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 76910 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.sanitizeOnShutdown true Graphics Adapter Description Intel(R) HD Graphics Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM Unknown Device ID 0x0046 Direct2D Enabled Blocked for your graphics driver version. DirectWrite Enabled false (6.2.9200.16571) Driver Date 8-25-2010 Driver Version 8.15.10.2202 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 9 Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote false AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.3.1 Basic ECC 3.15.3.1 Basic ECC NSSSMIME 3.15.3.1 Basic ECC 3.15.3.1 Basic ECC NSSSSL 3.15.3.1 Basic ECC 3.15.3.1 Basic ECC NSSUTIL 3.15.3.1 3.15.3.1

more options

I also just got done running a malwarebytes scan. It found 116 and I have the log of it as well if you would like it?

more options

the exfriendalert software that you have installed might be adware, at least that's the appearance i'm getting when i google for it.

more options

My 14 yr old daughter uses this laptop so Im sure its something she has put on it. Is that something I can removed by uninstalling in programs?

more options

according to http://www.shouldiremoveit.com/ExFriendAlert-16686-program.aspx that should be possible, yes! i'm no expert in malware so i'm not sure there is much information that i can gather from a malwarebytes log file except the recommendation to remove all detected instances. please also clean your system with adwcleaner, since this is a very useful tool primarily specialised in catching adware that is hooking into a browser.

more options

I am running the adwcleaner now. And I went into my programs and uninstalled the exfriendalert

more options

When I ran the adwcleaner my AVG popped up

more options

Where did you download Adwcleaner from (Link) ?

You should download it again from bleepingcomputer.

The download should start within 5 seconds, make sure you dont hit any of the ads.

more options

I can't provide a full solution to your problem, but I can tell you right now that AVG is not going to get you anywhere at all. I recommend Avast! Free Antivirus. I had a Windows XP netbook that was having a lot of issues, and when I scanned it with AVG it said there was nothing wrong whatsoever. I then proceeded to delete AVG and run a full system scan with Avast! instead to find out that my system was LOADED with malware and such. Delete AVG and find a better antivirus, such as Kaspersky or Avast!. I don't know if it'll fix your issue, but it'll protect your system a lot better than AVG.

more options

I tried malaware check, virus check... then figured it out. In Control panel first uninstall the two SnapDo programmes (if you have them - solves the issue of not being able to change your irritating new search options)

Then look for a programme on the list in your Control Panel List called fst_za_17 That's the little naughty that is messing with you... After uninstalling it I FINALLY fixed the freaking issue.

Cheers S