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Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 21.0.0.4879 Application Timestamp: 518ec3cc Fault M

Posted

on many occasions but not all i get the message that the firefox apllication can't close. the following error info appears on the screen. i've included the last three appcrash reports. any ideas?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Google Update
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • GEPlugin
  • 5.1.20125.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 21.0.0.4879
Application Timestamp: 518ec3cc
Fault Module Name: xul.dll
Fault Module Version: 21.0.0.4879
Fault Module Timestamp: 518ec306
Exception Code: c0000005
Exception Offset: 001c9789
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 21.0.0.4879
Application Timestamp: 518ec3cc
Fault Module Name: xul.dll
Fault Module Version: 21.0.0.4879
Fault Module Timestamp: 518ec306
Exception Code: c0000005
Exception Offset: 001c9789
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 21.0.0.4879
Application Timestamp: 518ec3cc
Fault Module Name: xul.dll
Fault Module Version: 21.0.0.4879
Fault Module Timestamp: 518ec306
Exception Code: c0000005
Exception Offset: 001c9789
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96744 answers

That are crash reports from windows.

If you have submitted crash reports in Firefox then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

See also:

Modified by cor-el