תשובות אחרונות על firefox 20.0 adobe flash 11.7 100% crashes. Cannot watch any videos at all anymore. Help?https://support.mozilla.org/he/questions/9566512013-08-10T20:25:34-07:00I had heard about problems with this kb, but never bothered to fix it. Now i had a reason to and tha2013-08-10T20:25:34-07:00fdmbbhttps://support.mozilla.org/he/questions/956651?page=2#answer-466295<p>I had heard about problems with this kb, but never bothered to fix it. Now i had a reason to and thanks to your solution it did solve the problem.
</p>Hi meajha, I don't understand your question. Are you looking for a different Flash player plugin? Or2013-08-06T13:36:28-07:00jscher2000https://support.mozilla.org/he/questions/956651?page=2#answer-464470<p>Hi meajha, I don't understand your question. Are you looking for a different Flash player plugin? Or do you mean removing the Windows update?
</p><p>For Windows update issues, you may want to try disabling protected mode first. That's what I had to do. See: <a href="https://support.mozilla.org/en-US/questions/962798" rel="nofollow">Flash hangs Firefox (eventually get script continue/stop dialog)</a>
</p><p>To see individual Windows updates, go to the Windows Control Panel, Programs and Features, and click View Installed Updates. (If it's Windows XP, Add/Remove programs, then check the box to show all the updates below the main program entry.)
</p>How do I go about finding the update that you deleted and eliminated your issues with adobe flash cr2013-08-06T11:45:06-07:00meajhahttps://support.mozilla.org/he/questions/956651?page=2#answer-464438<p>How do I go about finding the update that you deleted and eliminated your issues with adobe flash crashing. I have tried everything else in the past with no luck. Thanks.
</p>Had Firefox crash all the time when playing videos I have uploaded. Following the instructions in
(2013-07-12T05:12:24-07:00smohttps://support.mozilla.org/he/questions/956651?page=2#answer-455986<p>Had Firefox crash all the time when playing videos I have uploaded. Following the instructions in
</p><p>(B) <em>In Flash, see this support article from Adob</em>e: <a href="http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues" rel="nofollow">http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues</a>
</p><p>I updated my NVIDIA driver and there's no more crashes. Win 7, Fx 22
</p>So far, it is now working.
(1) Make sure all recorders/downloaders that interact with Flash media ar2013-07-02T15:53:00-07:00rpricketthttps://support.mozilla.org/he/questions/956651?page=2#answer-452019<p>So far, it is now working.
(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.
DONE
</p><p>(2) Disable hardware graphics acceleration in Firefox and in Flash
DONE
</p><p>(A) In Firefox, un-check the box here and restart:
DONE
</p><p>The reason it chokes upon opening is I'm a news junkie, and have several tabs open on startup for my news shows, and many of them have some kind of video news thing. I closed all the tabs, and did the above. So far, it's working.
</p><p>thanks
</p>Hi rprickett, if you start up Firefox this way, presumably Flash will not kick in:
Start > search2013-07-02T15:15:45-07:00jscher2000https://support.mozilla.org/he/questions/956651?page=2#answer-452010<p>Hi rprickett, if you start up Firefox this way, presumably Flash will not kick in:
</p><p>Start &gt; search box/run &gt; firefox.exe about:blank
</p><p>That should allow you to make the first two changes (1 and 2A) on the list, and the fourth (3) doesn't require Firefox to be running at all.
</p><p>(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.
</p><p>(2) Disable hardware graphics acceleration in Firefox and in Flash
</p><p>(A) In Firefox, un-check the box here and restart:
</p><p>orange Firefox button (or Tools menu) &gt; Options &gt; Advanced &gt; General &gt; "Use hardware acceleration when available"
</p><p>(B) In Flash, see this support article from Adobe: <a href="http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues" rel="nofollow">http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues</a>
</p><p>(3) Disable protected mode (Windows Vista/7/8)
</p><p>See this support article from Adobe under the heading "Last Resort": <a href="http://forums.adobe.com/message/4468493#TemporaryWorkaround" rel="nofollow">Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?</a>
</p>As usual of late, it's only FF with this problem on my Win 8 Pro laptop. Adobe Flash crashes the ins2013-07-02T14:27:13-07:00rpricketthttps://support.mozilla.org/he/questions/956651?page=2#answer-451994<p>As usual of late, it's only FF with this problem on my Win 8 Pro laptop. Adobe Flash crashes the instant FF opens--freezes FF--and finally get to the add on tab and disable Flash. Have the latest FF and my Adobe Flash is newly fresh from adobe.
</p><p>Chrome and IE works perfectly with flash--it's only FF with the problem--as usual. I have gone from using FF 100% of the time to 50, then 25, and now 10. I used to be the biggest supporter of FF and now it's become a kludge.
</p><p>[had to write this in IE because FF won't open with the flash lockup.]
</p>I'm running Windows 7 Ultimate and I THINK it was Firefox either 20 or 21 that I had at the time. Un2013-07-01T07:47:57-07:00Poliwhirlhttps://support.mozilla.org/he/questions/956651?page=2#answer-451369<p>I'm running Windows 7 Ultimate and I THINK it was Firefox either 20 or 21 that I had at the time. Uninstalling KB2840149 did not help. I Googled around a bit, ending up installing Nightly, which worked fine, then got scared off it by people talking about all the possible bugs, etc, it being a beta version only for people who know what they're doing, and by the time I went back to the regular Firefox it updated to 22. Flash and Shockwave are the latest updates and everything is working fine for the moment, touch wood.
</p>Thanks, jscher2000. The statement of the purpose of the update is what leads me to worry about delet2013-07-01T07:07:57-07:00edahttps://support.mozilla.org/he/questions/956651?page=2#answer-451359<p>Thanks, jscher2000. The statement of the purpose of the update is what leads me to worry about deleting it. I'm watching too many things on my machine right now to run the fix &amp; track the results over a few weeks. Until I can take that time I've disabled SWF. (Win 7 Home Premium)
</p>Hi eda, it looks as though the update applies to Windows Vista and Windows 7 (and Windows Server 2002013-07-01T06:07:20-07:00jscher2000https://support.mozilla.org/he/questions/956651?page=2#answer-451340<p>Hi eda, it looks as though the update applies to Windows Vista and Windows 7 (and Windows Server 2008): <a href="http://support.microsoft.com/kb/2840149" rel="nofollow">MS13-036: Description of the security update for the Windows file system kernel-mode driver (ntfs.sys): April 9, 2013</a>.
</p><p><em>Edit</em>
</p><p>"This security update resolves three privately reported vulnerabilities and one publicly disclosed vulnerability in Microsoft Windows. The most severe of these vulnerabilities could allow elevation of privilege if an attacker logs on to the system and runs a specially crafted application. An attacker must have valid logon credentials and be able to log on locally to exploit the most severe vulnerabilities."
</p><p><a href="http://technet.microsoft.com/en-us/security/bulletin/ms13-036" rel="nofollow">Microsoft Security Bulletin MS13-036 - Important&nbsp;: Vulnerabilities in Kernel-Mode Driver Could Allow Elevation Of Privilege (2829996)</a>
</p>Reviewing the posts, it seems that the fix that helps most people is to remove KB2840149. But has an2013-07-01T05:47:00-07:00edahttps://support.mozilla.org/he/questions/956651#answer-451332<p>Reviewing the posts, it seems that the fix that helps most people is to remove KB2840149. But has anyone noticed other deleterious safety results of removing this update?
</p><p>When reportingexperiences with this or other fixes, please remember to also note the OS and the FF version you're referring to. A fix in one OS may not work in a different one. This problem is hairy enough without having to guess whether a poster is referring to one's OS and FF version.
</p>Hello, I did the "acceleration" workaround and it didn't work. In my case uninstalling KB2840149 did2013-06-29T15:11:32-07:00Petes2013https://support.mozilla.org/he/questions/956651#answer-450685<p>Hello, I did the "acceleration" workaround and it didn't work. In my case uninstalling KB2840149 did the trick!
</p><p>Edit: Just want to add that I use W7 Ultimate 32bit, with Firefox 22 and Flash 11.7.700.224. About the issue, I had one flash crash after that, so I'm thinking that maybe KB2840149 is not 100% guilty, but that is still better than 100% crashes.
</p>just registered an account to say this. I had similar problems described by the op and tried a few t2013-06-21T06:28:46-07:00totzohttps://support.mozilla.org/he/questions/956651#answer-447500<p>just registered an account to say this. I had similar problems described by the op and tried a few things before finding this thread. My system was generally unresponsive, firefox and chrome both took ages to start. Flash plugin would randomly freeze my browser even with no flash on the page.
</p><p>I just uninstalled KB2840149 and my computer is working fine again, no need to disable flash or protected mode. Everything is much more responsive too, I was close to formatting my C drive!
</p><p>thanks!&nbsp;:)
</p>Junebugknits -If you have a Mac, it's most likely in your applications folder. There should be an Ad2013-06-12T04:28:42-07:00itsizzihttps://support.mozilla.org/he/questions/956651#answer-445110<p>Junebugknits -If you have a Mac, it's most likely in your applications folder. There should be an Adobe install manager folder that you can click on to find the uninstall option.
</p>Hi junebugknits, if you visit the Windows Control Panel and open Programs > Programs and Features2013-06-12T00:57:43-07:00jscher2000https://support.mozilla.org/he/questions/956651#answer-445033<p>Hi junebugknits, if you visit the Windows Control Panel and open Programs &gt; Programs and Features &gt; View Installed Updates (Win 7) or a similar button in the Add/Remove Program dialog (Win XP) you can review/remove an update there.
</p>How do you find that update to delete it?
2013-06-11T15:17:27-07:00junebugknitshttps://support.mozilla.org/he/questions/956651#answer-444938<p>How do you find that update to delete it?
</p>A few weeks ago my macbook pro started crashing and freezing . It got consistently worse until one d2013-06-11T04:31:16-07:00itsizzihttps://support.mozilla.org/he/questions/956651#answer-444798<p>A few weeks ago my macbook pro started crashing and freezing . It got consistently worse until one day, I couldn't open anything without having to do a hard reboot. It even began to freeze when starting up and shutting down. Took almost an entire day to trouble-shoot the problem. I narrowed it down to the latest Adobe flash update. I ran through all the suggested fixes and finally just uninstalled it and reinstalled 10.3 -thanks for that suggestion. I ran a disk repair and everything looks to be running normally again, but what a pain.
</p>Hi i was tearing my hair out with this also i tried all of the above solutions including many more 2013-06-08T15:27:01-07:00totalyrecycledhttps://support.mozilla.org/he/questions/956651#answer-444173<p>Hi i was tearing my hair out with this also i tried all of the above solutions including many more on other web sites . I found the Microsoft update KB 2840149 mentioned deleted it -restarted my computer and fire-fox and flash player now work fine .I rarely use videos or flash applications so it was only when my wife tried to play a video it started to play up . Thaks for posting this fix
</p><p>Andrew
</p>My solution to this problem of SWF in FF locking up: For Win7 x64 SP1, FF 20.0.1, SWF 11.7.7.202:
Be2013-05-17T03:31:50-07:00edahttps://support.mozilla.org/he/questions/956651#answer-437331<p>My solution to this problem of SWF in FF locking up: For Win7 x64 SP1, FF 20.0.1, SWF 11.7.7.202:
</p><p>Besides writing ProtectedMode=0 into mms.cfg in
C:\windows\syswow64\macromed\flash , I had to set the three SWF exe files' compatibility property to Vista SP2.
</p><p>It doesn't seem necessary to mess around with update KB2840149.
</p><p>I'm not sure that changing ProtectedMode is needed. Leaving the default works on some sites, nt on others. I still once in a while have to clear lockups by going into task manager, ending the process tree for firefix,exe *32, and restarting FF. I haven't yet had time to track down the reason for this. It seems to happen for only some sites that make heavy use of SWF, e.g.
<a href="http://www.nbcnews.com/id/26315908/#51912353" rel="nofollow">http://www.nbcnews.com/id/26315908/#51912353</a> .
</p><p>HTH eda
</p>Solved it by update the graphic card's driver to the newest version with clean install.
At first the2013-05-14T16:22:19-07:00tuangdhttps://support.mozilla.org/he/questions/956651#answer-436668<p>Solved it by update the graphic card's driver to the newest version with clean install.
</p><p>At first the disable hardware accelerator helps.
But with schlicky13's advice
I downloaded my Nvidia's driver and reinstalled it with the option 'clean install' and the problem is fixed.
</p><p>thanks schlicky13!&nbsp;:D
</p>