Avatar for Username

חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

I've used Firefox for some time. Since my Windows XP OS was reinstalled movies on sites like Vimeo or Adobe etc run very poorly. They run OK on IE

  • 5 תגובות
  • 1 has this problem
  • 1 view
  • תגובה אחרונה מאת John99

screenareana
screenareana
more options

Movies are running as though they are buffering. They are playing intermittently, skipping every few frames. I'm using Firefox v 13.0.1 and have a 10MB download speed.

They used to play very well on Firefox before the reinstall. I don't know if that has any bearing on the problem. The same movies play OK on Internet Explorer but I don't want to use that browser.

Movies are running as though they are buffering. They are playing intermittently, skipping every few frames. I'm using Firefox v 13.0.1 and have a 10MB download speed. They used to play very well on Firefox before the reinstall. I don't know if that has any bearing on the problem. The same movies play OK on Internet Explorer but I don't want to use that browser.

כל התגובות (5)

John99
John99
more options

Flash 11.3 player has a number of issues when used on Windows Firefox, often relating to use of a new security feature protected mode this however should NOT affect XP users.

It is still possible it is some problem with Flash 11.3 if so it may be worth considering downgrading from FlashPlayer 11.3 to Flash 10.3 (secure) or the newer and less secure Flashh 11.2 You could try that just as a troubleshooting step, and revert back if things do not improve.

First of all experiment with

  1. turning off (or on) Hardware Acceleration
  2. checking wheter security software etc may be blocking or slowing Flash
  3. ensure graphics drivers are updated

See

screenareana
screenareana Question owner
more options

Thanks for your speedy reply John99. Is it likely that issues related to your suggestions: 

   turning off (or on) Hardware Acceleration
   checking wheter security software etc may be blocking or slowing Flash
   ensure graphics drivers are updated

Would also affect Internet Explorer? Movies play OK on IE. Does this complicate things?

John99
John99
more options

It is possible any of those potential issues could affect Firefox but not IE.

Note if you use the Adobe uninstaller to remove Flash 11.3 you probably will then need to review the IE setup also as the installer is likely to uninstall the IE version of FlashPlayer .

screenareana
screenareana Question owner
more options

UPDATE Interestingly John99, in searching for the earlier version of Flash that you mentioned I have discovered that there are two flavours of Flash, one for IE and the other for all Non IE browsers.

I suspect that the guy who did the reinstall of my OS didn't distinguish between the two (I didn't know about it either) and installed the IE version because having now installed the Non IE version movies now seem to play OK on my Firefox browser.

So, until you hear otherwise, the problem appears to be fixed. Thanks for the advice.

Mark

John99
John99
more options

Glad the problem is resolved.

The flash 11.3 crashes article should contain the links you require. The IE version of Flash software would not allow Firefox to play Flash Video, so I am not sure how they were playing at all. (Maybe the sites have other streams available HTML5 or Windows)