חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Real Player 15 does not work in Firefox 9 but works in Chrome

  • 11 תגובות
  • 8 have this problem
  • 53 views
  • תגובה אחרונה מאת Hasan

more options

when I try to play streaming audio from a website, the small window comes up and loads everything except the controls for Real Player. The plugin works fine in Chrome.

פתרון נבחר

Did you try to start Firefox in Troubleshoot Firefox issues using Safe Mode and check whether RealPlayer videos/audios/links works while using Firefox Safe Mode ??

Also thoroughly check Real Player Program's settings and Real Player Plugin's settings.

Check and tell if its working.

Read this answer in context 👍 0

כל התגובות (11)

more options

Your Flash plugin is a bit older, you need to update it.

-> Update All your Firefox Plugins

-> Restart Firefox

Check and tell if its working.

השתנתה ב־ על־ידי Hasan

more options

According to their website, my Flash is up to date.

I checked for updates and found the only things out of date were Java and Silverlight, which I updated and the same problem continues.

I have attached a screenshot of the missing controls.

more options
more options

I cleared the cache and went through all the troubleshooting steps to no avail. The only thing that came up was on the Default Theme it said "Default is incompatible with Firefox 9.0.1. Should I remove it"

What is next suggestion?

more options
more options

I did everything listed and it is still not working. It works fine in Internet Explorer, Opera and Chrome. Just will not work in Firefox.

What else to try?

more options
more options

Nothing there helped fix the problem. I'm assuming it must be something unique to my laptop since no one else has had this issue.

more options

פתרון נבחר

Did you try to start Firefox in Troubleshoot Firefox issues using Safe Mode and check whether RealPlayer videos/audios/links works while using Firefox Safe Mode ??

Also thoroughly check Real Player Program's settings and Real Player Plugin's settings.

Check and tell if its working.

השתנתה ב־ על־ידי Hasan

more options

Tried everything you suggested in last post - same result - controls are still missing.

more options

Have you asked about this problem from Real Player's Technical Support ?? They might be able to point you in the right direction...