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פתוחה

After an initial free trial, I paid for Mozilla's annual VPN subscription on 9/8/26. I cannot access the VPN after purchasing.

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James השיב/ה לפני 3 שבועות
SavvyNewYorker
SavvyNewYorker

I paid for an annual subscription of Mozilla's VPN on 9/8/26. However, when I try to run the VPN, it is telling me I have to wait for the monthly trial (which I had previously to reset). My invoice is 98Z6LFXQ-0001. Also, when I printed a receipt of my purchase, I noticed my zip code is incorrect. My zip code is 11224 (not 11229). I saw that it could possibly take up to four days for my purchase to be reflected, but I wanted to get ahead of this potential problem ASAP. Thank you! Richard Messing @ email: [redacted email from community support forum]

I paid for an annual subscription of Mozilla's VPN on 9/8/26. However, when I try to run the VPN, it is telling me I have to wait for the monthly trial (which I had previously to reset). My invoice is 98Z6LFXQ-0001. Also, when I printed a receipt of my purchase, I noticed my zip code is incorrect. My zip code is 11224 (not 11229). I saw that it could possibly take up to four days for my purchase to be reflected, but I wanted to get ahead of this potential problem ASAP. Thank you! Richard Messing @ email: [redacted email from community support forum]

השתנתה ב־ על־ידי James

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James
James
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Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

The Mozilla VPN form link can also be found at top at Ask a Question > Mozilla VPN as you posted in the desktop Firefox support forum section.

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