Hi there,

First, I would suggest checking whether it's a Nord Account website issue. When you're on the corresponding page:

1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield icon at the left of the address bar.
   • If ETP is enabled, try disabling it. Does the problem persist?
2. If the problem is not fixed, try clearing Firefox cache. Does it help?
3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

Looking forward to your update!

Hi Denys,

Thank you for your response. None of the basics are applicable, I do appreciate most users aren't able to address some of the fundimentals.

I reverted to 7.0.34, it's functioning properly on all browsers. I've turned off auto-updates and will experiment with the future releases until one finally stabilizes again. It's an annual issue Nord hasn't been able to resolve. I can only guess their regression tests are an issue, and somehow they have a code branch that just doesn't include prior fixes. It's been a challenge that is hit once a year minimum for the past three years.  :(

I just got tired of opening tickets and providing the same data every year as they just buy time to see if enough people complain. Thought I would try the forum this time to see if DevOps/QA pay attention.

Again, thank you, appreciate your willingness to assist people whenever possible. Not everyone is 'wired' to help others.

Costa

No problem Costa, and thank YOU for your efforts.

I asked that because if it doesn't help, then it's something NordPass should address. I believe the best way is to reach out to them. (Though the fact they have a broken support link on the AMO page is quite fun itself)

PS I reported to them about the broken link, but they may ignore me since I'm not a customer :)

Thank you Denys. Concur on Cust Supt, businesses have never truly understood that is the door to recurring revenues, aka high customer sat. So they pay peanuts, treat it as a drain and a bother because all CS teams do is talk about problems for the company... LOL... Do you suggest I close this out then since it's just us chatting on a forum and Nord doesn't really listen/care?

I guess I'll mark my answer above as a solution then, since there's not really much we can do from our side. As I said, Nord should take action here.

The only thing I can theoretically do is escalate this to our Add-ons team, so that they can reach out to Nord, but that would require a really severe issue/concern. You can also report the add-on on its AMO page, though I'm not sure this method is intended for such issues.