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נפתרה Archived

Inability to Create New Messages (bug1956258)

graeme_edwards

Hello, I have recently been unable to create new messages in Thunderbird. I am currently on the latest version, 139.0.2 (64-bit). There is no Create New Message Button, and Control + N does work either. I am also now getting a lot of extra information in the Header Pane. Refer to the Screen Shot JPG. Thanks, Graeme

Hello, I have recently been unable to create new messages in Thunderbird. I am currently on the latest version, 139.0.2 (64-bit). There is no Create New Message Button, and Control + N does work either. I am also now getting a lot of extra information in the Header Pane. Refer to the Screen Shot JPG. Thanks, Graeme
צילומי מסך מצורפים

השתנתה ב־ על־ידי Wayne Mery

Read this answer in context

פתרון נבחר

graeme_edwards said

I am also now getting a lot of extra information in the Header Pane.

The following link might be helpful: why is the first page on my email showing garbage? https://support.mozilla.org/en-US/questions/1508332#answer-1741568

כל התגובות (8)

Click view>folders and tick 'folder pane header' to reclaim the 'new message' button. If menu bar is not visible, press alt key first.

Thanks for that David. However, while I now have the Create New Message Button, when I click on it, it still does not create anew message. Pushing the Control N Button does not create a new message either. Graeme

Better after Help > Troubleshoot Mode?

Hi David, No. Going into Toubleshooting Mode did not help. Still unable to create a new message. Graeme

פתרון נבחר

graeme_edwards said

I am also now getting a lot of extra information in the Header Pane.

The following link might be helpful: why is the first page on my email showing garbage? https://support.mozilla.org/en-US/questions/1508332#answer-1741568

We have the same problem on a number of systems, with the difference that no extra headers are displayed in the message pane. Ctrl+N does not work as well as pressing on new message.

Previous TB version was 128ESR, problem appeared right after updating to 140ESR.

Should we open a bug report?

More than 1000 TB installations in our organization, this is a mess...

השתנתה ב־ על־ידי Michail Pappas

Hi there, Went into Accounts Settings and set email account as default. Now can create emails. Thanks, Graeme