חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i need to talk with someone please

  • 4 תגובות
  • 0 have this problem
  • 10 views
  • תגובה אחרונה מאת James

more options

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.

I have been using Firefox now for 8 years with out a problem but now I have one. I have Norton's antivirus and the last 7 scans I have done Norton's had found and quarantined the Trojan Horse virus found in the Firefox program. I have uninstalled Firefox and re installed with a fresh re-load but after 1 day the virus was back in the Firefox program. I really want to use Firefox and am respectfully requesting someone help me re install the program please. I have attached a screen shot for you. Thank you in advance. Bernie. [removed phone# from public] Well this on does not say trojan horse put the last 7 did.
צילומי מסך מצורפים

השתנתה ב־ על־ידי James

כל התגובות (4)

more options

Norton is the issue here since firefox is already a verified safe program Browser itself. No calls or person contact us-this is user help posting only. I would say use MSE a free Microsoft A/V program since you already own Windows 7 and works just as good as Norton and no yearly subscription to get it working. My personal experience with A/V Norton isn't a reliable A/V scanner. MSE for Windows 7 and Defender for Windows 10 are better alternative. I would say disable Norton and install MSE for Windows 7 and that should stop any false alarms. Since you said one day after reinstall it was back saying that infection at that point I would distrust Norton. Because you did nothing and it said there was infection I would rule Norton was the infection itself.

Helpful?

more options

As long as Norton is quarantining/remove the threat, you shouldn't worry. You can contact Norton to have the file analyzed as a "false positive" and also see if any other Norton users are experiencing the same scan results on the Norton Community Forum.

(By the way, MSE saw end-of-service Jan. 2020)

Helpful?

more options

i did not k

השתנתה ב־ על־ידי pdbr10

Helpful?

more options

Dropa said

I would say disable Norton and install MSE for Windows 7 and that should stop any false alarms.

You sure about that? https://support.microsoft.com/en-us/windows/windows-7-support-ended-on-january-14-2020-b75d4580-2cc7-895a-2c9c-1466d9a53962

Helpful?

פרסום שאלה

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.