Also worth mentioning. This started WITH Norton installed. So I deleted Norton to see if that was the cause, and I'm still having the same problem.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Thanks for the reply. Hopefully this works (of course, my tab crashed and failed while trying to submit)

bp-48c289f8-b853-4db3-ba95-cfde60210120 bp-9893690e-082a-4b76-b993-ac3ff0210120 bp-33528657-0c66-4dd6-8259-b71440210120 bp-1e77e293-fcf3-45fe-8951-a212a0210120 bp-fc84067e-9fed-411f-b860-869900210120 bp-43a2bedf-bafc-4320-b7df-4f9c70210120 bp-b0393f9b-b125-4568-8aeb-a1ae30210120 bp-1c00eb25-665e-4fbd-bc65-75bf80210120 bp-fd2bfb55-396b-4b16-b57c-5f6170210120 bp-b1109905-cf51-47b8-8758-7a1110210120 bp-5c801d4b-720a-4ce3-89bb-2c9a90210120 bp-cd12d893-1cc3-4f85-aab6-258770210120 bp-2a1bc85b-67b2-4dd4-a669-82da60210119 bp-68ec0edc-2ae4-4a33-8bfc-01e650210119

The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Hope this works...

bp-48c289f8-b853-4db3-ba95-cfde60210120 bp-9893690e-082a-4b76-b993-ac3ff0210120 bp-33528657-0c66-4dd6-8259-b71440210120 bp-1e77e293-fcf3-45fe-8951-a212a0210120 bp-fc84067e-9fed-411f-b860-869900210120 bp-43a2bedf-bafc-4320-b7df-4f9c70210120 bp-b0393f9b-b125-4568-8aeb-a1ae30210120 bp-1c00eb25-665e-4fbd-bc65-75bf80210120 bp-fd2bfb55-396b-4b16-b57c-5f6170210120 bp-b1109905-cf51-47b8-8758-7a1110210120 bp-5c801d4b-720a-4ce3-89bb-2c9a90210120 bp-cd12d893-1cc3-4f85-aab6-258770210120 bp-2a1bc85b-67b2-4dd4-a669-82da60210119 bp-68ec0edc-2ae4-4a33-8bfc-01e650210119 bp-42bff033-2f48-46af-82d7-f56050210119 bp-569038d7-9036-46ee-aea1-1f6a50210108

The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Trying again (in a different browser) hopefully this works... bp-48c289f8-b853-4db3-ba95-cfde60210120 bp-9893690e-082a-4b76-b993-ac3ff0210120 bp-33528657-0c66-4dd6-8259-b71440210120 bp-1e77e293-fcf3-45fe-8951-a212a0210120 bp-fc84067e-9fed-411f-b860-869900210120 bp-43a2bedf-bafc-4320-b7df-4f9c70210120 bp-b0393f9b-b125-4568-8aeb-a1ae30210120

The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD, I keep trying but it doesn't look my replies are actually posting to the forum for some reason. Does it need approval first?

Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.

Crash reports released from spam hold.

bp-48c289f8-b853-4db3-ba95-cfde60210120 bp-9893690e-082a-4b76-b993-ac3ff0210120

Signature: core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index

Uptime 0 seconds

Startup Crash : False

MOZ_CRASH Reason (Sanitized) : no entry found for key

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1624250 RESOLVED INACTIVE Crash in [@ core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index] +++++++++++++++++++++++++++++++++++++++++++++++++ bp-33528657-0c66-4dd6-8259-b71440210120 bp-1e77e293-fcf3-45fe-8951-a212a0210120

Signature: nsAtom::ToUTF8String

Uptime 12 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Make sure all software is up to date. +++++++++++++++++++++++++++++++++++++++++ Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia

I still had crashes after full clean install. Fairly confident I was able to delete every Mozilla related folder and even deleted several registry entries.

Booted my PC in safe mode with network, and NO CRASHES. What does that mean? What are my next steps?

This one was after clean install, and after testing in Safe Mode (which worked fine) bp-80e5c50f-a542-49db-9d4b-3d64d0210120

These were after clean install bp-aeb13382-e286-4094-8083-f60230210120 bp-b8c8a3a0-aecd-45eb-93d2-80bb90210120 bp-d8555ef9-faf2-49be-b7a5-403880210120 bp-e21ea921-220c-4155-8e9c-5bb750210120

It may be one of the other programs on your system is causing the issue. As a test, disable your protection programs.

Fred, I did a full Windows 10 refresh. completely clean re-install of firefox, and I'm still crashing. Tried with and without safemode enabled. New crash logs below. Any thoughts? This is incredibly frustrating, and I feel like I'm running out of options.

bp-1e96c36e-28a7-4355-8bc6-352d30210127 bp-fe8d9322-5db6-494b-b695-357410210127 bp-06df0062-435b-4eeb-a3c2-56faa0210127 bp-21fa9ac6-6fbb-4dc9-a95f-44c390210127 bp-a298f86c-9d5f-4f74-9bac-e004c0210127 bp-bfc5fca9-108c-4a75-af6f-a79f90210127

Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.

Product Firefox Release Channel release Version 85.0 Build ID 20210118153634

bp-1e96c36e-28a7-4355-8bc6-352d30210127 bp-06df0062-435b-4eeb-a3c2-56faa0210127

Signature: nsAtom::ToUTF8String

Uptime 17 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++++++++ bp-fe8d9322-5db6-494b-b695-357410210127 bp-21fa9ac6-6fbb-4dc9-a95f-44c390210127

Signature: core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index

Uptime 2 seconds

MOZ_CRASH Reason (Sanitized) : no entry found for key

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1624250 RESOLVED INACTIVE Crash in [@ core::option::expect_failed | webrender::scene_building::NodeIdToIndexMapper::get_spatial_node_index]

I called for more help.

I'd say that GPU is crashing in half of these crashes is due to weak GPU.

Try to setup Firefox to run with the Nvidia GPU.

I ended up doing ANOTHER FULL windows reinstall. Fresh this time, didn't keep any of the old programs or data. I created a NEW used profile (to rule out any corrupt profile issues). I think I was able to get Firefox running on my Nvidia GPU (although, it seems to keep switching itself back to internal GPU. Still crashing.

bp-3270e006-4453-4f20-bfe9-e8cf50210204 bp-11e30905-e6a1-46d8-b76c-7109c0210204 bp-8f4513f3-ea3d-4150-8aa3-915730210204 bp-6262cc54-9076-478b-a356-741810210204 bp-fa8b172a-c0a7-4a31-8361-972ea0210204

I really appreciate the input you have provided.

Firefox is still the biggest problem I have on the PC (although not the only problem I'm running in to). I think I'm getting ready to throw in the towel and move on to another browser.

This could be a problem with WebRender. You can check the Graphics section on the about:support page to see whether WebRender is active.

You can look at these prefs on the about:config page page to enable or disable WebRender.

• gfx.webrender.enabled = false|true
• gfx.webrender.force-disabled = true|false

You can try to disable hardware acceleration in Firefox.

• Options/Preferences -> General: Performance
  remove checkmark: [ ] "Use recommended performance settings"
  remove checkmark: [ ] "Use hardware acceleration when available"
• https://support.mozilla.org/en-US/kb/performance-settings

Close and restart Firefox after modifying the setting for changes to take effect.

• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

This could be a problem with WebRender. You can check the Graphics section on the about:support page to see whether WebRender is active. You can look at these prefs on the about:config page page to enable or disable WebRender.

• gfx.webrender.enabled = false|true
• gfx.webrender.force-disabled = true|false

---

You can try to disable hardware acceleration in Firefox.

• Options/Preferences -> General: Performance
  remove checkmark: [ ] "Use recommended performance settings"
  remove checkmark: [ ] "Use hardware acceleration when available"
• https://support.mozilla.org/en-US/kb/performance-settings

Close and restart Firefox after modifying the setting for changes to take effect.

• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

I toggled my webrender settings as you mentioned above True>false and false>true. I also disabled hardware acceleration (which I've tried before to not avail) and unfortunately things still crashed.

bp-94a6e9fd-8a1b-43ef-a45e-03af60210206 bp-eb8a42ed-5473-4b94-bf01-9c5560210206 bp-524c241e-6ae5-450b-8e5c-072ec0210204

I've done everything I can to verify my GPU drivers are up to date. Its an Nvidia card, and I used the Nvidia control panelt, and the GeForce experience programs to check to driver updates. Also used windows update to check, and device manager. Says I'm fully up to date. Is there any way of checking beyond those?