X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

bp-4b166ac6-2917-4c3b-a05f-aa6270200119

bp-4b166ac6-2917-4c3b-a05f-aa6270200119
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

RobertJ
  • Top 10 Contributor
141 solutions 1453 answers

Hi boff.hiroshi, Try a Clean Install.

See this article for more details:

Firefox keeps crashing https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup#firefox:win10:fx72

Hi boff.hiroshi, Try a Clean Install. See this article for more details: Firefox keeps crashing https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup#firefox:win10:fx72
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4346 solutions 61114 answers

bp-4b166ac6-2917-4c3b-a05f-aa6270200119 Signature: xul.dll | BaseThreadInitThunk

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

inputhk.dll = inputhk dynamic link library NOTE: One Web Search Claims Malware

xul.dll = Firefox


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

bp-4b166ac6-2917-4c3b-a05f-aa6270200119 Signature: xul.dll | BaseThreadInitThunk Crash Reason EXCEPTION_ACCESS_VIOLATION_READ inputhk.dll = inputhk dynamic link library NOTE: One Web Search Claims Malware xul.dll = Firefox ----------- You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Was this helpful to you?
Quote

Question owner

RobertJ said

Hi boff.hiroshi, Try a Clean Install. See this article for more details: Firefox keeps crashing https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup#firefox:win10:fx72

To RobertJ

I tried it. However, I was not able to solve a problem. Thank you.

''RobertJ [[#answer-1282534|said]]'' <blockquote> Hi boff.hiroshi, Try a Clean Install. See this article for more details: Firefox keeps crashing https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup#firefox:win10:fx72 </blockquote> To RobertJ I tried it. However, I was not able to solve a problem. Thank you.
Was this helpful to you?
Quote

Question owner

FredMcD said

bp-4b166ac6-2917-4c3b-a05f-aa6270200119 Signature: xul.dll | BaseThreadInitThunk Crash Reason EXCEPTION_ACCESS_VIOLATION_READ inputhk.dll = inputhk dynamic link library NOTE: One Web Search Claims Malware xul.dll = Firefox

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

To FredMcD

I tried it. However, I was not able to solve a problem. Thank you.

''FredMcD [[#answer-1282542|said]]'' <blockquote> bp-4b166ac6-2917-4c3b-a05f-aa6270200119 Signature: xul.dll | BaseThreadInitThunk Crash Reason EXCEPTION_ACCESS_VIOLATION_READ inputhk.dll = inputhk dynamic link library NOTE: One Web Search Claims Malware xul.dll = Firefox ----------- You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote> To FredMcD I tried it. However, I was not able to solve a problem. Thank you.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4346 solutions 61114 answers

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
Was this helpful to you?
Quote

Question owner

FredMcD said

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

To FredMcD

I tried it. However, I was not able to solve a problem. Thank you.

''FredMcD [[#answer-1282580|said]]'' <blockquote> Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} </blockquote> To FredMcD I tried it. However, I was not able to solve a problem. Thank you.
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4346 solutions 61114 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------ Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Was this helpful to you?
Quote

Question owner

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

To FredMcD

I tried them. Firefox crashes in both "Firefox in Safe Mode " and "Win10 in safe mode". Thank you.

''FredMcD [[#answer-1282808|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------ Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia </blockquote> To FredMcD I tried them. Firefox crashes in both "Firefox in Safe Mode " and "Win10 in safe mode". Thank you.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.