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Video plays for 10 seconds and then stops with "Sorry! does not exist.". This is not on youtube which works without trouble. TIA, ZTB

Video plays for 10 seconds and then stops with "Sorry! does not exist.". This is not on youtube which works without trouble. TIA, ZTB
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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Question owner

I have to resort to using Chrome to play them. I would much rather get this fixed to remain in Firefox.

I have to resort to using Chrome to play them. I would much rather get this fixed to remain in Firefox.
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FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Is this with many websites, some, a few?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

Is this with many websites, some, a few? Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: https://support.mozilla.org/en-US/kb/content-blocking
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Question owner

Hi Fred, Thanks for taking the time to reply.

This is with a specialist site that places webinar videos on their site. It is not a site available to the general public, so it's not possible to link to the actual videos here. I have just asked them what software they use for the videos as this may be of most use.

I tried the safe mode and it's the same. Video plays for 10 seconds and then stops with "Sorry! does not exist.".

It's a weird problem that I cannot seem to find a solution for.

Thanks, ZTB

Hi Fred, Thanks for taking the time to reply. This is with a specialist site that places webinar videos on their site. It is not a site available to the general public, so it's not possible to link to the actual videos here. I have just asked them what software they use for the videos as this may be of most use. I tried the safe mode and it's the same. Video plays for 10 seconds and then stops with "Sorry! does not exist.". It's a weird problem that I cannot seem to find a solution for. Thanks, ZTB
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FredMcD
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4269 solutions 59852 answers
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
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Question owner

Blimey. Has it been almost 2 months since you replied. Sorry for taking so long to get back to you about this. I tried everything I could on there with no success. I even went as far as creating a new profile to see if that would solve things. It sadly did not.

Blimey. Has it been almost 2 months since you replied. Sorry for taking so long to get back to you about this. I tried everything I could on there with no success. I even went as far as creating a new profile to see if that would solve things. It sadly did not.

Modified by ZalidTheBur

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FredMcD
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4269 solutions 59852 answers

I called for more help.

What is the link to that web site? Are the videos their own, or are they posted on other web sites?

Have you tried downloading the clips?

I called for more help. What is the link to that web site? Are the videos their own, or are they posted on other web sites? Have you tried downloading the clips?
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cor-el
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  • Moderator
17571 solutions 158936 answers

Any media related messages in the Web Console?

Any media related messages in the Web Console? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console
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Question owner

FredMcD said

I called for more help. What is the link to that web site? Are the videos their own, or are they posted on other web sites? Have you tried downloading the clips?

It is https://www.yahurasystem.co.uk But it's a members only site, so you will not have access to the videos. They use Webex to record the webinars and then post the videos of them on their site. There does not appear to be a way to download the clips. No option on the interface and right-clicking just takes me to https://wavmed.nichevid.com/

''FredMcD [[#answer-1266859|said]]'' <blockquote> I called for more help. What is the link to that web site? Are the videos their own, or are they posted on other web sites? Have you tried downloading the clips? </blockquote> It is https://www.yahurasystem.co.uk But it's a members only site, so you will not have access to the videos. They use Webex to record the webinars and then post the videos of them on their site. There does not appear to be a way to download the clips. No option on the interface and right-clicking just takes me to https://wavmed.nichevid.com/

Modified by ZalidTheBur

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cor-el said

Any media related messages in the Web Console?

No idea tbh. This is what i get when I try to run a video :

load filterlib.js:1171:21 DEBUG Autoplay / Splash setup, try to start video flowplayer.min.js:8:14624

DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.is-splash.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-loading , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624

DEBUG durationchange -> ready durationchange { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.is-splash.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-loading , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624

DEBUG Ready: Object { subtitles: [], sources: (2) […], src: "https://cdnhttp.nichevid.com/4/1/9/0/5/3b436b3a-676a-4f7c-9bda-8f166c8d47a7_yahura15nov2019.mp4?reqchn=wavmed.nichevid.com&videoid=41905&requser=0&reqcom=13222&reqkey=aa54a5f7-73d7-4537-b1d1-23267cab2790&Expires=1574106092&Signature=Com1qZ-kCqu7bP99wPfZOCIyGBduW9RC541~1zNMO3qUdDBZxMg0QiWHvM1SxlPxowxz693XDGCNpevmIXzNWRG5bxEY2Jgw0rr9wWeebfBFsXONOYBPNNfgHyTzEgfUFClrHnA1rsKK-DIhcPuSTyIEf~oDUR9jJvgecIdhOY0UqyZpwV48S8iL896HFWJYJtIDMUzeCsICoslq7ZM-ZNphb-IA1PelNwHiKx9N5-kYfxPmWzamFGH-epYRmEUzC7l-4q1HCJ27H0NSHyypgb-k~Vpx7GLFnyq5ZVH23yBucs4kmL1MpC1OvEqriWlznas2-kjTQE5SRGEB6mtayw__&Key-Pair-Id=APKAI43CYTX2UBDRD6RA", suffix: "mp4", type: "video/mp4", duration: 404.30585, width: 1280, height: 650, url: "https://cdnhttp.nichevid.com/4/1/9/0/5/3b436b3a-676a-4f7c-9bda-8f166c8d47a7_yahura15nov2019.mp4?reqchn=wavmed.nichevid.com&videoid=41905&requser=0&reqcom=13222&reqkey=aa54a5f7-73d7-4537-b1d1-23267cab2790&Expires=1574106092&Signature=Com1qZ-kCqu7bP99wPfZOCIyGBduW9RC541~1zNMO3qUdDBZxMg0QiWHvM1SxlPxowxz693XDGCNpevmIXzNWRG5bxEY2Jgw0rr9wWeebfBFsXONOYBPNNfgHyTzEgfUFClrHnA1rsKK-DIhcPuSTyIEf~oDUR9jJvgecIdhOY0UqyZpwV48S8iL896HFWJYJtIDMUzeCsICoslq7ZM-ZNphb-IA1PelNwHiKx9N5-kYfxPmWzamFGH-epYRmEUzC7l-4q1HCJ27H0NSHyypgb-k~Vpx7GLFnyq5ZVH23yBucs4kmL1MpC1OvEqriWlznas2-kjTQE5SRGEB6mtayw__&Key-Pair-Id=APKAI43CYTX2UBDRD6RA", seekable: 404.30585 } flowplayer.min.js:8:14624

ready filterlib.js:1197:21

load filterlib.js:1171:21

DEBUG loadedmetadata -> ready loadedmetadata { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-ready , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624

DEBUG Player already ready, not sending duplicate ready event flowplayer.min.js:8:14624

DEBUG play -> resume play { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-ready , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624

DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-ready.is-playing.is-mouseout , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624

Analytics event recorded for 41905 player.js:514:17

DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-ready.is-playing.is-mouseout , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624

DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-ready.is-playing.is-mouseout , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624

View event recorded for filterlib.js:1465:17

1380 val=inset-block-end filterlib.js:1646:57

page onbeforeunload filterlib.js:1343:21

Duration 404.30585 filterlib.js:1450:17

onmozfullscreenchange is deprecated. flowplayer.min.js:10:7644

onmozfullscreenerror is deprecated. flowplayer.min.js:10:7644

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ jquery-1.10.2.js:8686:10

​- - - - -

The items that appear when the video stops are :

1380 val=inset-block-end filterlib.js:1646:57

page onbeforeunload filterlib.js:1343:21

Duration 404.30585 filterlib.js:1450:17

onmozfullscreenchange is deprecated. flowplayer.min.js:10:7644

onmozfullscreenerror is deprecated. flowplayer.min.js:10:7644

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ jquery-1.10.2.js:8686:10

Maybe you can see something. Thanks for the help. ZTB

''cor-el [[#answer-1266873|said]]'' <blockquote> Any media related messages in the Web Console? *"3-bar" menu button or Tools -> Web Developer *https://developer.mozilla.org/en-US/Tools/Web_Console </blockquote> No idea tbh. This is what i get when I try to run a video : load filterlib.js:1171:21 DEBUG Autoplay / Splash setup, try to start video flowplayer.min.js:8:14624 DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.is-splash.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-loading , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624 DEBUG durationchange -> ready durationchange { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.is-splash.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-loading , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624 DEBUG Ready: Object { subtitles: [], sources: (2) […], src: "https://cdnhttp.nichevid.com/4/1/9/0/5/3b436b3a-676a-4f7c-9bda-8f166c8d47a7_yahura15nov2019.mp4?reqchn=wavmed.nichevid.com&videoid=41905&requser=0&reqcom=13222&reqkey=aa54a5f7-73d7-4537-b1d1-23267cab2790&Expires=1574106092&Signature=Com1qZ-kCqu7bP99wPfZOCIyGBduW9RC541~1zNMO3qUdDBZxMg0QiWHvM1SxlPxowxz693XDGCNpevmIXzNWRG5bxEY2Jgw0rr9wWeebfBFsXONOYBPNNfgHyTzEgfUFClrHnA1rsKK-DIhcPuSTyIEf~oDUR9jJvgecIdhOY0UqyZpwV48S8iL896HFWJYJtIDMUzeCsICoslq7ZM-ZNphb-IA1PelNwHiKx9N5-kYfxPmWzamFGH-epYRmEUzC7l-4q1HCJ27H0NSHyypgb-k~Vpx7GLFnyq5ZVH23yBucs4kmL1MpC1OvEqriWlznas2-kjTQE5SRGEB6mtayw__&Key-Pair-Id=APKAI43CYTX2UBDRD6RA", suffix: "mp4", type: "video/mp4", duration: 404.30585, width: 1280, height: 650, url: "https://cdnhttp.nichevid.com/4/1/9/0/5/3b436b3a-676a-4f7c-9bda-8f166c8d47a7_yahura15nov2019.mp4?reqchn=wavmed.nichevid.com&videoid=41905&requser=0&reqcom=13222&reqkey=aa54a5f7-73d7-4537-b1d1-23267cab2790&Expires=1574106092&Signature=Com1qZ-kCqu7bP99wPfZOCIyGBduW9RC541~1zNMO3qUdDBZxMg0QiWHvM1SxlPxowxz693XDGCNpevmIXzNWRG5bxEY2Jgw0rr9wWeebfBFsXONOYBPNNfgHyTzEgfUFClrHnA1rsKK-DIhcPuSTyIEf~oDUR9jJvgecIdhOY0UqyZpwV48S8iL896HFWJYJtIDMUzeCsICoslq7ZM-ZNphb-IA1PelNwHiKx9N5-kYfxPmWzamFGH-epYRmEUzC7l-4q1HCJ27H0NSHyypgb-k~Vpx7GLFnyq5ZVH23yBucs4kmL1MpC1OvEqriWlznas2-kjTQE5SRGEB6mtayw__&Key-Pair-Id=APKAI43CYTX2UBDRD6RA", seekable: 404.30585 } flowplayer.min.js:8:14624 ready filterlib.js:1197:21 load filterlib.js:1171:21 DEBUG loadedmetadata -> ready loadedmetadata { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-ready , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624 DEBUG Player already ready, not sending duplicate ready event flowplayer.min.js:8:14624 DEBUG play -> resume play { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-paused.is-mouseover.is-ready , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624 DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-ready.is-playing.is-mouseout , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624 Analytics event recorded for 41905 player.js:514:17 DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-ready.is-playing.is-mouseout , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624 DEBUG progress -> buffer progress { target: video.fp-engine, isTrusted: true, srcElement: video.fp-engine, currentTarget: div.nicheplayer.fp-mute.fp-edgy.fp-full.flowplayer.fp-default-playlist.is-ready.is-playing.is-mouseout , eventPhase: 1, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, composed: false, … } flowplayer.min.js:8:14624 View event recorded for filterlib.js:1465:17 1380 val=inset-block-end filterlib.js:1646:57 page onbeforeunload filterlib.js:1343:21 Duration 404.30585 filterlib.js:1450:17 onmozfullscreenchange is deprecated. flowplayer.min.js:10:7644 onmozfullscreenerror is deprecated. flowplayer.min.js:10:7644 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ jquery-1.10.2.js:8686:10 ​- - - - - The items that appear when the video stops are : 1380 val=inset-block-end filterlib.js:1646:57 page onbeforeunload filterlib.js:1343:21 Duration 404.30585 filterlib.js:1450:17 onmozfullscreenchange is deprecated. flowplayer.min.js:10:7644 onmozfullscreenerror is deprecated. flowplayer.min.js:10:7644 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/ jquery-1.10.2.js:8686:10 Maybe you can see something. Thanks for the help. ZTB
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