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Firefox blanks screens!

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I was using FF 68.0.2 and all versions before it for years and I never had a problem. After I installed version 69 I began to have these black screens! Im using 69.0.1 now and it seems a bit better, with 69 I was having more crashes. Im using h264ify addon because youtube was too unstable in 69 version and using h264 codec seems more stable. I am not completely sure this is a Firefox problem or a Windows 10 problem because microsoft has release buggy patches recently. I uninstalled last microsoft patch just in case but I still have this creashes.

Sometimes Firefox return to normal if I minimize the windows and restore it but sometimes it crashes completely.

https://ibb.co/wRZtHHR

I was using FF 68.0.2 and all versions before it for years and I never had a problem. After I installed version 69 I began to have these black screens! Im using 69.0.1 now and it seems a bit better, with 69 I was having more crashes. Im using h264ify addon because youtube was too unstable in 69 version and using h264 codec seems more stable. I am not completely sure this is a Firefox problem or a Windows 10 problem because microsoft has release buggy patches recently. I uninstalled last microsoft patch just in case but I still have this creashes. Sometimes Firefox return to normal if I minimize the windows and restore it but sometimes it crashes completely. https://ibb.co/wRZtHHR
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Helpful Reply

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


While still in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode; In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

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cor-el
  • Top 10 Contributor
  • Moderator
17472 solutions 157918 answers

Helpful Reply

The crash reports are all different, so maybe do a RAM check and a malware scan. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware *https://technet.microsoft.com/en-us/library/ff700221.aspx
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Question owner

As I change FF version and windows patches and the problem was not completely solved I started to check my hardware.

Im using 16Gb Corsair DDR4 in XMP profile which put my RAM at 1.35V and my system was running well since 2 or more years. Nevertheless I set the RAM voltage to 1.37V(which is somewhat high) and ran Prime95 for some time and think the issues have gone.

Its strange this change in voltage after all this time using this system. I'm gonna use this system for a couple of days and if I dont face more crashes I will mark this topis as solved.

Thank you for the help.

As I change FF version and windows patches and the problem was not completely solved I started to check my hardware. Im using 16Gb Corsair DDR4 in XMP profile which put my RAM at 1.35V and my system was running well since 2 or more years. Nevertheless I set the RAM voltage to 1.37V(which is somewhat high) and ran Prime95 for some time and think the issues have gone. Its strange this change in voltage after all this time using this system. I'm gonna use this system for a couple of days and if I dont face more crashes I will mark this topis as solved. Thank you for the help.
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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Shadoware said

I set the RAM voltage to 1.37V(which is somewhat high) . . . .

You should check with a tech and make sure there is no problem.

''Shadoware [[#answer-1253921|said]]'' <blockquote> I set the RAM voltage to 1.37V(which is somewhat high) . . . . </blockquote> You should check with a tech and make sure there is no problem.
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Question owner

After changing my memory voltage I didn't have more crashes but today while I was answering the Firefox survey I had one more blank screen like I posted up there. I minimize the window and restore it and it came back to normal.

I had this kind of event more times too. Sometimes when Firefox was opening a smaller window, like that one related to downloads, the windows was blank too. This issue isn't happening all the time but still happens.

After changing my memory voltage I didn't have more crashes but today while I was answering the Firefox survey I had one more blank screen like I posted up there. I minimize the window and restore it and it came back to normal. I had this kind of event more times too. Sometimes when Firefox was opening a smaller window, like that one related to downloads, the windows was blank too. This issue isn't happening all the time but still happens.
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