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I want to proceed to a trusted website after I recieve an SSL_ERROR_HANDSHAKE_FAILURE_ALERT

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I am unable to find a way to proceed to a trusted site after receiving an "SSL_ERROR_HANDSHAKE_FAILURE_ALERT".

The site I am going to is trusted and uses a trusted CA certificate.

I am unable to find a way to proceed to a trusted site after receiving an "SSL_ERROR_HANDSHAKE_FAILURE_ALERT". The site I am going to is trusted and uses a trusted CA certificate.

Additional System Details

Installed Plug-ins

only the standard basic install.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4300 solutions 60378 answers
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message [https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors?redirectlocale=en-US&redirectslug=Error+loading+web+sites Websites don't load - troubleshoot and fix error messages] http://kb.mozillazine.org/Error_loading_websites [https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean What do the security warning codes mean]
jscher2000
  • Top 10 Contributor
8837 solutions 72221 answers

Hi rtkoch1, this particular error code often means Firefox failed to present the site with your personal certificate. Did the site issue you a certificate for access? If so, you may need to import that into Firefox.

If this is not related to a personal certificate, I'm not sure why you would get a handshake failure. Could you copy/paste any other information provided on the error page that might shed more light on the problem?

Hi rtkoch1, this particular error code often means Firefox failed to present the site with your personal certificate. Did the site issue you a certificate for access? If so, you may need to import that into Firefox. If this is not related to a personal certificate, I'm not sure why you would get a handshake failure. Could you copy/paste any other information provided on the error page that might shed more light on the problem?
cor-el
  • Top 10 Contributor
  • Moderator
17668 solutions 159825 answers

Did you try to close and restart Firefox to see if this recovers from this issue ?

Are you using Private Browsing mode ?

Did you try to close and restart Firefox to see if this recovers from this issue ? Are you using Private Browsing mode ?