חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when open youtube get a persons channel (The Moon) that flashes and can't click or get out of it. Only happens in Firefox when remember history is on.

  • 13 תגובות
  • 1 has this problem
  • 21 views
  • תגובה אחרונה מאת FredMcD

more options

Am I hacked? When I turn off remember history youtube behaves normally in firefox browser. No problems in Chrome. I'm not subscribed to this guy.

Am I hacked? When I turn off remember history youtube behaves normally in firefox browser. No problems in Chrome. I'm not subscribed to this guy.

פתרון נבחר

Okay, I cleared my youtube history using Chrome because youtube wouldn't work in firefox. Issue seems to be gone even when logged into google on firefox. Thanks!

Read this answer in context 👍 0

כל התגובות (13)

more options

Separate Issue; Your System Details shows;

Extensions

Kaspersky Password Manager 3.9.22 (kpm_win_add_on@kaspersky) Kaspersky Password Manager 4.1.7 (kpm_win_add_on_9.0@kaspersky)
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

more options

Please explain the problem in detail. What happens? What is the exact error messages?

What do you mean by; . . . persons channel (The Moon) that flashes . . . can't click or get out of it . . .

demaere.c said

Am I hacked?

Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Hi I uninstalled kasperski password manager an re-installed it. Still the same. I uninstalled mozilla and reinstalled it, still the same. I can't use youtube anymore if I'm logged into google account. But can be logged in and use it on chrome. When I go to www.youtube.com it directs me to the usual youtube page. Then after a few seconds the page gets directed to a channel on youtube called "The Moon". Then his page flashes up and down on the screen and I can't click on anything or search anything the page is unresponsive. All I can do is exit firefox.

more options

This is a screen shot but the page jumps

more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Hi, FredMcD, I deleted cookies and cache and disabled hardware accelerator but the problem persists. I also have another problem which is I had to delete one of my email addresses, seems that firefox is using it? I can't delete that firefox account now.  :( Is this the problem?

more options

So which YT site is it? I use YT on firefox and Chrome and have no issues your having. Sounds like you got something installed watching your actions and giving you popups.

more options

So you think it's malware? I have Malwarebytes and an antivirus. It only happens when I'm logged into my google account and when on Firefox. And today it is a different channel I'm being redirected to. It is a channel I'm subscribed to.

more options

clearing cache seemed to fix it. First time tried I didn't wait till it said it was done I guess... Does this mean it's not malware? Thanks for all the help.

more options

Nope it's back!!!!

more options

Not solved :(

more options

פתרון נבחר

Okay, I cleared my youtube history using Chrome because youtube wouldn't work in firefox. Issue seems to be gone even when logged into google on firefox. Thanks!

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.