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Firefox crashes constantly/Firefox stürzt ständig ab

  • 22 replies
  • 1 has this problem
  • 31 views
  • Last reply by FredMcD

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For some time Firefox crashes constantly. Sometimes right after opening, sometimes after a while. It's a little different every time. How can I find out exactly why Firefox crashes? Finally, I do not want to work in Safe Mode or the like with Firefox, especially if you have a Password Manager z.b. uses. I have also completely reinstalled the Firefox and tried to remove all other files that are possible.

Seit einiger Zeit stürzt der Firefox ständig ab. Manchmal gleich nach dem Öffnen, manchmal nach etwas längerer Zeit. Es ist jedesmal ein wenig anders. Wie kann ich genau herausfinden, warum der Firefox abstürzt? Schließlich möchte ich nicht im Abgesicherten Modus oder ähnlichem mit dem Firefox arbeiten, gerade wenn man einen Password-Manager z.b. nutzt. Ich habe den Firefox auch schon mal komplett neu installiert und versucht alle weiteren Dateien vorher zu entfernen, die möglich sind.

Modified by ForzaFerrari

All Replies (20)

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Übersetzen translation

Firefox crashes constantly

For some time Firefox crashes constantly. Sometimes right after opening, sometimes after a while. It's a little different every time. How can I find out exactly why Firefox crashes? Finally, I do not want to work in Safe Mode or the like with Firefox, especially if you have a Password Manager z.b. uses. I have also completely reinstalled the Firefox and tried to remove all other files that are possible.

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Geben Sie in die Adressleiste about: crashes <enter> ein. Hinweis: Falls in Berichten kein BP- vor angezeigt wird die Zahlen / Buchstaben, klicken Sie darauf, um sie zu übermitteln.

Der Absturzbericht umfasst mehrere Datenseiten. Wir benötigen die Berichtsnummern, um den gesamten Bericht anzuzeigen.

Mit der Maus markieren Sie die letzte 7 - 10 Absturzberichte und kopieren Sie sie. Gehen Sie jetzt zum Antwortfeld und fügen Sie sie ein.

aboutcrashesFx57

Weitere Hilfe zu Absturzberichten finden Sie unter; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

See image above.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Modified by FredMcD

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Leider erstellt der Firefox für die ganzen Abstürze sehr sehr selten einen Bericht wie z.b. bp-7091f96a-965e-4bcd-aa51-4e22c0181123 und b3eaa37b-1766-4753-a1fb-b8c860181129.

Unfortunately, Firefox very rarely creates a report for the crashes, such as bp-7091f96a-965e-4bcd-aa51-4e22c0181123 and b3eaa37b-1766-4753-a1fb-b8c860181129.

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Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS Windows 10 OS Version 10.0.17763

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 63.0.3 November 15, 2018

bp-7091f96a-965e-4bcd-aa51-4e22c0181123 Signature: IPCError-browser | ShutDownKill

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are over 50 related bug reports.

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Yes I updated to the latest version and afterwards I also reinstalled the Firefox because the problems are still in existence.

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Please post any new crash reports.

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Boot the computer in Windows Safe mode with network support to see if that has effect in case other software is causing problems.

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FredMcD said

Please post any new crash reports.

How should I post new crash reports if Mozilla doesn't create new ones?

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cor-el said

Boot the computer in Windows Safe mode with network support to see if that has effect in case other software is causing problems.

It seem to be stable in Windows Safe mode with network support.

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This could mean something on the computer is the issue. As a test, disable your protection programs. By the way, what are you using for protection?

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FredMcD said

This could mean something on the computer is the issue. As a test, disable your protection programs. By the way, what are you using for protection?

I use Bitdefender Total Security 2019.

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Did you disable it as a test?

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FredMcD said

Did you disable it as a test?

I did it and it makes no difference.

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Okay, look for another program then. Can you describe the programs you are running?

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FredMcD said

Okay, look for another program then. Can you describe the programs you are running?

Do you mean other protection programs or browsers? Just in case you mean protection programs. I will not change anything on that as I recently switched to Bitdefender for reasons. But do you mean browsers, then I can say Mozilla Firefox is the only one who crashes. I use Opera, Edge and Chrome too, but they run without any issues and if possible I use the same plugins everywhere. The only thing other browser don't have is the Facebook Container.

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I was referring to programs that run in the background. Programs that the computer loads during startup.

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There are some Microsoft related things, Cloud and so on. But there are no new tools that have been added since the Firefox has starting crashes.

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I don't need to post these there, because I'm already in contact with Microsoft in other ways.

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I had to reinstall the Firefox once again because if I wanted to start it I only saw a white window and he was gone.

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