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Pop-up in Mozilla with Critical warning and phone number... fraud?

Posted

A pop-up from Mozilla said 'Mozilla Firefox Critical Error!' with a phone number to call (message said to call Microsoft support). I called the phone number, believed the representative, gave him remote access to my computer (over 1 hr.). Was told the were hacker files in my system and they installed new virus protection and disabled the virus protection I had on my system. Found out this is a ploy hackers use to steal info. Does Mozilla activate a pop-up warning as mentioned above? ... or have I been scammed?

A pop-up from Mozilla said 'Mozilla Firefox Critical Error!' with a phone number to call (message said to call Microsoft support). I called the phone number, believed the representative, gave him remote access to my computer (over 1 hr.). Was told the were hacker files in my system and they installed new virus protection and disabled the virus protection I had on my system. Found out this is a ploy hackers use to steal info. Does Mozilla activate a pop-up warning as mentioned above? ... or have I been scammed?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:59.0) Gecko/20100101 Firefox/59.0

More Information

FredMcD
  • Top 10 Contributor
4314 solutions 60576 answers

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

. '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}
James
  • Top 25 Contributor
  • Moderator
1603 solutions 11348 answers

No Mozilla has nothing to do with it as this sort of Scam as variations of this has been around for years in attacking various web browsers by way of malvertising ads.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

No Mozilla has nothing to do with it as this sort of Scam as variations of this has been around for years in attacking various web browsers by way of malvertising ads. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams
wtfdsp 0 solutions 3 answers

I AM TIRED OF ANYTHING CELEBRITY I HAVE TRIED TO STOP IT BUT THE FOOLS AT YAHOO THINKS EVERYONE CARES WHAT THESE FOOLS DO HOW DO I STOP ANYTHING ABOUT THIS?!!

I AM TIRED OF ANYTHING CELEBRITY I HAVE TRIED TO STOP IT BUT THE FOOLS AT YAHOO THINKS EVERYONE CARES WHAT THESE FOOLS DO HOW DO I STOP ANYTHING ABOUT THIS?!!
jscher2000
  • Top 10 Contributor
8838 solutions 72245 answers

Hi wtfdsp, you can start a new question about Yahoo using the "Get Community Support" link at the top of each page on this site. That is the new wording for "Ask a Question."

Hi wtfdsp, you can start a new question about Yahoo using the "Get Community Support" link at the top of each page on this site. That is the new wording for "Ask a Question."