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google buttons not working

Posted

this started couple months back already, but initially it only affected the "unread all emails" button. i used to be able to click the button with the cursor, but have been unable to do so for the past few months. instead, i have to click it with the enter button. this problem has now affected my google drive, where i cannot create new documents with the cursor. i'm not sure how to explain the problem, but it is unresponsive when i click the buttons with the cursor, however works when i choose the button with the keypads and the enter key. is this a problem with proxy or cookies saved? can anyone help me with fixing this? thanks in advance

this started couple months back already, but initially it only affected the "unread all emails" button. i used to be able to click the button with the cursor, but have been unable to do so for the past few months. instead, i have to click it with the enter button. this problem has now affected my google drive, where i cannot create new documents with the cursor. i'm not sure how to explain the problem, but it is unresponsive when i click the buttons with the cursor, however works when i choose the button with the keypads and the enter key. is this a problem with proxy or cookies saved? can anyone help me with fixing this? thanks in advance

Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:58.0) Gecko/20100101 Firefox/58.0

More Information

Shadow110 1072 solutions 14836 answers

Hi, I do not know the locations or names of Folders on a Mac. I will provide the windows info and you can work from there please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

Hi, I do not know the locations or names of Folders on a Mac. I will provide the windows info and you can work from there please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Note: your Firefox Profile is saved. But you should make a back up before you do : *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer *https://www.mozilla.org/firefox/all/ Please let us know if this solved your issue or if need further assistance.

Question owner

Thanks for the reply, unfortunately it did not solve my problem. I have uninstalled and reinstalled firefox, deleting the folders and all but it still did not solve the problem. i still have my profile retained but on my gmail and google drive page the buttons are still unresponsive when i click with my cursor.

Thanks for the reply, unfortunately it did not solve my problem. I have uninstalled and reinstalled firefox, deleting the folders and all but it still did not solve the problem. i still have my profile retained but on my gmail and google drive page the buttons are still unresponsive when i click with my cursor.
Shadow110 1072 solutions 14836 answers
Hi, sorry to hear did not work. Could you create a new Profile please to see if the issue is in there. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data If needed : *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Please let us know if this solved your issue or if need further assistance.