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When I close the tab, then login out from account

Posted

Hello! I close the tab and right away open again. My account is logged out. And I can view all my personal data on my account, but I can not do anything. I can not even login. In order to login, I have to delete the cookies and only then i can login. I'm tired to do that every time. How can I change this? my system is windows and the latest version of firefox "firefox will remember hystory"-check, but it does not work

Hello! I close the tab and right away open again. My account is logged out. And I can view all my personal data on my account, but I can not do anything. I can not even login. In order to login, I have to delete the cookies and only then i can login. I'm tired to do that every time. How can I change this? my system is windows and the latest version of firefox "firefox will remember hystory"-check, but it does not work

Chosen solution

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Read this answer in context 1
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. Type '''about:preferences'''<enter> in the address bar. * '''Cookies; ''' Select '''Privacy. ''' Under '''History, ''' select Firefox will '''Use Custom Settings. ''' Press the button on the right side called '''Show Cookies. ''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache; ''' Select '''Advanced > Network. ''' [v57+] Select '''Privacy. ''' Across from '''Cached Web Content, ''' Press '''Clear Now. ''' If there is still a problem, '''Start Firefox in Safe Mode''' https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Question owner

FredMcD, thank you. It didnot work for me. I found out virus. I clean my computer with antivirus program. it's because of the virus. I do not know how to remove it. He appears and appears.

Sorry for my bad English.

FredMcD, thank you. It didnot work for me. I found out virus. I clean my computer with antivirus program. it's because of the virus. I do not know how to remove it. He appears and appears. Sorry for my bad English.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Chosen Solution

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

FredMcD, Thank you!

FredMcD, Thank you!
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.