תשובות אחרונות על Browser periodically is overlaid by a blurred bluish screen.https://support.mozilla.org/he/questions/11698192017-08-05T10:55:21-07:00What you posted above is information about your computer that is attached to the crash report and th2017-08-05T10:55:21-07:00cor-elhttps://support.mozilla.org/he/questions/1169819#answer-993763<p>What you posted above is information about your computer that is attached to the crash report and that doesn't include the crash data like the ID.
</p><p>If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
</p>
<ul><li>bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
</li></ul>
<p>You can find the report ID of recent crash reports "on the "Help -&gt; Troubleshooting Information" (about:support) page".
</p>
<ul><li>click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
</li></ul>
<p>Alternatively you can open about:crashes via the location/address bar.
</p><p>See also:
</p>
<ul><li><a href="http://kb.mozillazine.org/Mozilla_Crash_Reporter" rel="nofollow">http://kb.mozillazine.org/Mozilla_Crash_Reporter</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter" rel="nofollow">https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter</a>
</li></ul>DELETED, AS IT WAS NOT THE REQUIRED INFO - SEE LATER POST AFTER COR-EL'S INSTRUCTIONS
2017-08-05T10:22:05-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-993758<p>DELETED, AS IT WAS NOT THE REQUIRED INFO - SEE LATER POST AFTER COR-EL'S INSTRUCTIONS
</p>You asked me to report the reason given if my browser crashed again. After you see this, you may wel2017-08-05T10:21:31-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-993757<p>You asked me to report the reason given if my browser crashed again. After you see this, you may well be sorry you asked!
</p><p>DELETED, AS IT WAS NOT THE REQUIRED INFO - SEE LATER POST AFTER COR-EL'S INSTRUCTIONS
</p>I called for more help.
BTW: My internet is down for now.
2017-08-04T12:22:14-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-993537<p>I called for more help.
BTW: My internet is down for now.
</p>I spoke too soon, Fred. I got the blue blur screen once yesterday and just now again. On the plus si2017-08-04T11:51:58-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-993536<p>I spoke too soon, Fred. I got the blue blur screen once yesterday and just now again. On the plus side, it's been appearing far less frequently since I removed the conflicting programs, but I guess it's not gone entirely. I'm attaching a screenshot as you requested. I'm not sure why the lower part of the screenshot shows as gray, since the entire screen is the blue that shows toward the top.
</p>Will do, although today's crash said it was unable to provide any information, which does sometimes 2017-08-03T11:50:21-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-993186<p>Will do, although today's crash said it was unable to provide any information, which does sometimes happen. Either way, I will post those here in case they are germane to the issue. Thanks again for your help!
</p>Please post any crash reports after you removed flash.
2017-08-03T11:45:46-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-993185<p>Please post any crash reports after you removed flash.
</p>I haven't heard back from anyone at the Adobe forum (it isn't very active, I don't think), but remov2017-08-03T11:30:12-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-993180<p>I haven't heard back from anyone at the Adobe forum (it isn't very active, I don't think), but removing the two Shockwave Flash programs that I was able to do from the control panel does seem to have resolved the problem. I did have one sudden browser crash today, but that's nothing to what had been happening, and it wasn't accompanied by the fuzzy screen. So I think you've solved it, Fred, and I'm am very appreciative!
</p>Sounds good. If Adobe helps out, let us know how it was fixed.
2017-08-02T05:44:54-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-992700<p>Sounds good. If Adobe helps out, let us know how it was fixed.
</p>Fred, I used the Control Panel uninstaller and successfully removed two of the things listed - inter2017-08-02T03:40:00-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-992679<p>Fred, I used the Control Panel uninstaller and successfully removed two of the things listed - interestingly, it opened the very same Uninstaller that you directed me to in the first place. However, when I went to uninstall the last item (26.0), I get the same message that the uninstaller can't remove it because Chrome's running!
</p><p>I've posted in the Adobe forums about this, so perhaps I'll get some help along those lines, but do you think I'm OK for now since there's only one version?
</p><p>I will do a screenshot and post here if the problem continues - it shouldn't be more than a few hours, because it does this a few times each day. Stay tuned!
</p>A post was flagged as Solved Problem.
If the problem is not solved, please remove that flag.
If you2017-08-02T02:30:54-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-992657<p>A post was flagged as <strong>Solved Problem.</strong>
If the problem is not solved, please remove that flag.
If you don’t, others that can help may not read this post.
</p><p>Go to that message, and use the <strong>Undo</strong> link to its right.
</p>That will do fine.
2017-08-02T02:28:31-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-992653<p>That will do fine.
</p>Fred, I've done a restart and I've done a cold boot - the Uninstaller still thinks Chrome is running2017-08-02T02:19:06-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-992646<p>Fred, I've done a restart and I've done a cold boot - the Uninstaller still thinks Chrome is running. I really don't get this. I don't want to uninstall Chrome for a number of reasons, but I don't know why the Uninstaller thinks it's running. It doesn't offer an option to just close the application itself - the only choice given is to quit the uninstaller.
</p><p>So what do you think of my uninstalling the two versions from the Control Panel instead?
</p>Reboot the computer, then use the uninstaller.
2017-08-01T16:42:50-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-992570<p>Reboot the computer, then use the uninstaller.
</p>Fred, I started to follow the Uninstaller instructions, but the dialogue says it can't continue unti2017-08-01T16:20:54-07:00RoseQueenhttps://support.mozilla.org/he/questions/1169819#answer-992566<p>Fred, I started to follow the Uninstaller instructions, but the dialogue says it can't continue until a conflicting program is closed. Everything is closed. The dialogue says the conflicting program is Chrome, which is closed. I used it once today, but it is definitely closed. So that's one issue and I can't proceed further using the uninstaller.
</p><p>However, if I go to Control Panel, I can uninstall at least the two conflicting versions from there. I don't know if that will also remove the two appdata files that the Uninstaller would remove (%appdata%\Adobe\Flash Player &amp; %appdata%\Macromedia\Flash Player). Would that work just as well?
</p><p>I did check for updates; there were two. They had nothing to do with drivers, but I ran them anyway. When it happens again, I will certainly try making a screenshot and upload it here.
</p><p>Thank you!
</p>See if there are updates for your graphics drivers
https://support.mozilla.org/en-US/kb/upgrade-grap2017-08-01T14:41:55-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-992540<p>See if there are updates for your graphics drivers
<a href="https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</p>
<hr>
<p>In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see <a href="/en-US/kb/how-do-i-create-screenshot-my-problem" rel="nofollow">How do I create a screenshot of my problem?</a>
</p><p>Once you've done this, attach the saved screenshot file to your forum post by clicking the <strong>Browse...</strong> button below the <em>Post your reply</em> box. This will help us to visualize the problem.
</p>
<hr>
<p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a> {web link} by holding down the
<strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox.
</p><p>A small dialog should appear. Click
<strong>Start In Safe Mode</strong> (not Refresh).
Is the problem still there?
</p>Separate Issue;
Your System Details shows;
Installed Plug-ins
Shockwave Flash 26.0 r0
Shockwave Flas2017-08-01T14:41:03-07:00fredmcd-hotmailhttps://support.mozilla.org/he/questions/1169819#answer-992539<p>Separate Issue;
Your System Details shows;
</p><p>Installed Plug-ins
</p><p>Shockwave Flash 26.0 r0
Shockwave Flash 15.0 r0
<br>Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
</p><p>Flash: Grab the uninstaller from here:
</p><p><a href="http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html" rel="nofollow">http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html</a>
Uninstall Flash Player | Windows
</p><p><a href="http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html" rel="nofollow">http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html</a>
Uninstall Flash Player | Mac
</p><p>Then reinstall the latest version.
</p><p><strong>Note: Windows users</strong> should download the
<strong>active_x</strong> for <em>Internet Explorer.</em> <strong>and</strong>
the <strong>plugin</strong> for <em>Plugin-based browsers</em> (like Firefox).
</p><p><strong>Note: Windows 8 and Windows 10</strong> have built-in
flash players and Adobe will cause a conflict.
Install the <strong>plugin only.</strong> Not the <strong>active_x.</strong>
</p><p>Flash Player <strong>Version 26.0.0.137</strong>
</p><p><a href="https://get.adobe.com/flashplayer/" rel="nofollow">https://get.adobe.com/flashplayer/</a>
Direct link scans current system and browser
<strong>Note: Other software</strong> is offered in the download. &lt;Windows Only&gt;
</p><p><a href="https://get.adobe.com/flashplayer/otherversions/" rel="nofollow">https://get.adobe.com/flashplayer/otherversions/</a>
Step 1: Select Operating System
Step 2: Select A Version (Firefox, Win IE . . . .)
<strong>Note: Other software</strong> is offered in the download. &lt;Windows Only&gt;
</p>