תשובות אחרונות על temp file error message when trying to download on Windows 10https://support.mozilla.org/he/questions/11399502016-09-23T07:13:54-07:00Hi notagamer,
If you are still interested in trying to sort this out yourself lets first of all re-t2016-09-23T07:13:54-07:00John99https://support.mozilla.org/he/questions/1139950?page=2#answer-920004<p>Hi notagamer,
If you are still interested in trying to sort this out yourself lets first of all re-try the instructions for deleting the profiles. I have varied the suggestions slightly. Note the instructions I have added to take screenshots. Do not go as far as deleting the profiles unless you are sure they have no useful information, but do take and attach the screenshots so we see what you are doing.
</p>
<ul><li> See also <a href="/en-US/kb/how-do-i-create-screenshot-my-problem" rel="nofollow">How do I create a screenshot of my problem?</a>
</li></ul>
<p>Please note the command prompt is not the same as the Run dialogue.
</p><p>At a command prompt type in
</p><pre>DIR %appdata%
</pre>
<p>And take a screenshot of it to attach to a reply if it fails. Now navigate to the directory by typing in
</p><pre>CD %appdata%
</pre>
<p>That will navigate to something like
</p><pre>C:\Users\&lt;NAME&gt;\AppData\Roaming
</pre>
<p>Type in
</p><pre>DIR M*
</pre>
<p>Again take a screenshot - it will probably capture Mozilla and any others starting M If there is a Mozilla directory and it is to be deleted now use
</p><pre>RD /S Mozilla
</pre>
<p>Confirm it was deleted with
</p><pre>DIR M*
</pre>
<p>A similar technique should be able to delete the program files for a clean install. If there are permission problems despite being an Admin try it from Windows SafeMode but I will explain that later.
</p>I will for sure. Thank you again.
2016-09-22T05:46:46-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919558<p>I will for sure. Thank you again.
</p>Glad that we can provide you with some information. Sorry that it's been such a hassle and that we r2016-09-22T05:33:49-07:00ComputerWhizhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919550<p>Glad that we can provide you with some information. Sorry that it's been such a hassle and that we really haven't solved your problem yet.
</p><p>If possible, please share information on how to solve the problem if you do manage to get a technician to repair your system.
</p>I updated to Windows 10 last July 2016. Everything was fine then. We had Windows 7 before.
But, tha2016-09-22T05:22:00-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919541<p>I updated to Windows 10 last July 2016. Everything was fine then. We had Windows 7 before.
</p><p>But, thanks to our long conversation at figuring things out, I have kept on file all the suggestions you both made. It will help whoever deals with the problem better understand the situation and finally solve the mess.
</p><p>Thank you both for your help. It feels good to know that such expertise is available to a non-expert like me.
</p>You can try post number 3 on this forum for your user profile folder (C;/Users/{Username}) if you wa2016-09-22T04:40:28-07:00ComputerWhizhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919523<p>You can try post number 3 on <a href="http://www.tenforums.com/user-accounts-family-safety/14573-windows-10-not-allowing-save-certain-folders-admin-account.html" rel="nofollow">this forum</a> for your user profile folder (C;/Users/{Username}) if you want.
</p><p>Also, we this system originally configured for Windows 10 or was it upgraded from a different operating system?
</p>Yes, it sounds like the technician incorrectly configured your user account or may have damaged it. 2016-09-22T04:34:35-07:00ComputerWhizhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919520<p>Yes, it sounds like the technician incorrectly configured your user account or may have damaged it. I would recommend returning it to the original technician or the company and explain that it has not been working properly since it was repaired at the store. They may fix it free of charge.
</p><p>The issue is not with Firefox, but rather your operating system. You will likely need to get that repaired before you are able to run Firefox properly.
</p><p>In the meantime, I would recommend trying the <a href="http://portableapps.com/apps/internet/firefox_portable" rel="nofollow">portable version of Firefox</a>, as recommended by John99.
</p>although Firefox Mozilla was on the computer before this mess was done to it, I have never used it m2016-09-22T02:13:01-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919459<p>although Firefox Mozilla was on the computer before this mess was done to it, I have never used it much. But it is open and worked fine. The problem is what the Staples store technician did to the hard drive. The computer has 2 accounts on it. The program opens fine in the other account. So yes, I can go to this other account if I need too. But Firefox Mozilla is not the only problem on my account. They really messed up my account and I need this fixed. Se we are planning to have a high school computer science teacher to come to our house where the computer is and have him look at it and help solve this mess. We also have other computer knowledgeable friends who can come and help. In the meantime, if Wesley and his team can figure out a way to get this program to work on my account, that would be great and might provide important information as to all the other problems and how to fix them too.
</p>Wait to see what Wesley suggests, but I am wondering if a Clean Reinstall may help. I will not post 2016-09-21T20:41:56-07:00John99https://support.mozilla.org/he/questions/1139950?page=2#answer-919362<p>Wait to see what Wesley suggests, but I am wondering if a Clean Reinstall may help. I will not post instructions for that, as I tend not to use Windows all that much these days and Wesley probably understands your situation far better than I do.
</p><p>If you try that take care not to remove your multiple Firefox profiles. The profile will store logins and bookmarks. Are you likely to have such data on the problem computer. If you have never had Firefox working on this computer it will not have any useful information in the profiles, unless possibly you have Synced them.
</p>
<ul><li> Have you used Firefox on the problem computer before&nbsp;?
</li><li> Have you synced or otherwise trued to transfer Firefox profile data to this computer&nbsp;?
</li></ul>
<p><strong>This May Help</strong>
As you will need Firefox urgently a temporary workaround may be to install the third party Firefox portable either on the hard disk or just on a Memory stick that should at least enable you to use the University resources.
</p>
<ul><li> <a href="http://portableapps.com/apps/internet/firefox_portable" rel="nofollow">http://portableapps.com/apps/internet/firefox_portable</a>
</li></ul>staples.ca downloaded the Firefox that did not work for me, in one of their store (Winnipeg, Manitob2016-09-21T12:34:47-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919274<p><a href="http://staples.ca" rel="nofollow">staples.ca</a> downloaded the Firefox that did not work for me, in one of their store (Winnipeg, Manitoba, Canada, Leila Staples). Before they touched my hard disk, I had no problems with the version I had on my computer. We used Avast for virus protection. Now they put on Kaspersky. It seems to mess up everything. I have been having so many issues since they messed up my hard drive, that I do not trust them anymore. I figured out on my own how to make my Kindle app for PC work again. Your program is not the only one that does not open anymore&nbsp;: Spotify, Viber, Opera speed dial, also do not work. I had to go back to staples 7 times because of issues. Hopefully, your colleagues can help with Firefox Mozilla.
</p>Yup, it should be the profilemanager.exe file, but it sounds like that's not working.
I've got a cou2016-09-21T12:27:05-07:00ComputerWhizhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919269<p>Yup, it should be the <code>profilemanager.exe</code> file, but it sounds like that's not working.
</p><p>I've got a couple of questions for that may help us get to the bottom of your issue:
</p>
<ol><li>Your original problem was with the installation because you hadn't downloaded Firefox from the official website. Where did you get your first Firefox installer from?
</li><li>What anti-virus and/or firewall software are you running on your system?
</li><li>Have you previously installed Firefox on this system?
</li></ol>
<p>Once again, sorry for the inconvenience. It usually isn't this difficult. So sorry for all of the effort that you are having to put in to this issue. I've discussed your problem with colleague and they should have some steps for you to try on here shortly.
</p>what is the name of the executable program? I put everything out of the zip file onto my desktop. I 2016-09-21T12:13:34-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919263<p>what is the name of the executable program? I put everything out of the zip file onto my desktop. I opened each document. But could not find something opening that gave me a profile manager with a new button to click. When I click on Profile manager I get this&nbsp;: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIINIParserFactory.createINIParser]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame&nbsp;:: chrome://profilemanager/content/ini.js&nbsp;:: getINIParser&nbsp;:: line 93" data: no]
</p>Lets try using the alternate profile manager:
Click here to download the advanced profile manager Z2016-09-21T10:53:44-07:00ComputerWhizhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919232<p>Lets try using the alternate profile manager:
</p>
<ol><li><a href="http://ftp.mozilla.org/pub/utilities/profilemanager/1.0/profilemanager.win32.zip" rel="nofollow">Click here to download the advanced profile manager ZIP file</a>
</li><li>Extract the contents of the ZIP file
</li><li>Open the executable program
</li><li>In the profile manager click the <em>New</em> button
</li><li>Enter a name for your profile
</li><li>Leave the location as the default
</li><li>Find the installed Firefox if the profile manager cannot access it
</li><li>Check <em>Make this profile the default</em>
</li><li>Click <em>Ok</em>
</li><li>Double click the profile that you just made
</li></ol>
<p>Does Firefox open now? If not, delete the profile you just created and repeat steps 3-10, but change the location for step 6 to somewhere on your computer that it will not be accidentally deleted by you. Then try opening Firefox again, via double clicking the profile manager.
</p><p>I sincerely hope that this will get Firefox working for you. I have never had this much difficulties ever in the 3 years that I've been with Mozilla.
</p>it only opens on the other administrator's account. why not on mine?
2016-09-21T10:09:22-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919227<p>it only opens on the other administrator's account. why not on mine?
</p>but it opens nicely on the other administrator's account on this same computer. what gives????
2016-09-21T10:08:03-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919226<p>but it opens nicely on the other administrator's account on this same computer. what gives????
</p>But firefox works on the other administrator's account. what gives???????
2016-09-21T10:06:18-07:00notagamerhttps://support.mozilla.org/he/questions/1139950?page=2#answer-919225<p>But firefox works on the other administrator's account. what gives???????
</p>reinstalled ok. opening : cannot find my profile again. Tried firefox.exe -p
it does not open a2016-09-21T10:03:44-07:00notagamerhttps://support.mozilla.org/he/questions/1139950#answer-919223<p>reinstalled ok. opening&nbsp;: cannot find my profile again. Tried firefox.exe -p
</p><p>it does not open anything again.
</p>it worked. step 6 done. I will now proceed to install firefox from the link you provided earlier. I 2016-09-21T09:57:23-07:00notagamerhttps://support.mozilla.org/he/questions/1139950#answer-919221<p>it worked. step 6 done. I will now proceed to install firefox from the link you provided earlier. I will get back to you to let you know if it is working or not. Chat to you soon.....
</p>So it would appear that you are having some sort of permissions issue on your system. If possible, t2016-09-21T09:49:39-07:00ComputerWhizhttps://support.mozilla.org/he/questions/1139950#answer-919220<p>So it would appear that you are having some sort of permissions issue on your system. If possible, try accessing the second administrator account and try deleting the folder from that account.
</p><p>For some reason, Windows is not giving your account or Firefox access to the folder where Firefox data is stored. You will need to figure out why that is.
</p>Windows cannot find RmDir
2016-09-21T09:40:23-07:00notagamerhttps://support.mozilla.org/he/questions/1139950#answer-919217<p>Windows cannot find RmDir
</p>You should be able to delete the folder with the Windows Command Prompt. Open the command prompt by 2016-09-21T08:57:34-07:00ComputerWhizhttps://support.mozilla.org/he/questions/1139950#answer-919209<p>You should be able to delete the folder with the Windows Command Prompt. Open the command prompt by typing <code>cmd</code> into the Windows run dialog. In the command prompt, enter the following command:
</p>
<ul><li><code>RmDir /S /Q %appdata%\Mozilla</code>
</li></ul>
<p>This should delete the folder. Enter the following code to verify that the folder has been deleted:
</p>
<ul><li><code>cd %appdata%\Mozilla</code>
</li></ul>
<p>If the folder was deleted, the command prompt should say that it cannot find the specified path. Than try installing the downloaded version of Firefox.
</p>