Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 22 views
  • Last reply by FredMcD

more options

I had Waterfox on my computer up until a few days ago. I got a bug. I uninstalled a few programs to reload. When I download waterfox and firefox, I get these messages: Your profile cannot be loaded. It may be missing or corrupted. I cannot find the profile manager in the files. I tried using "run". I have uninstalled it and did a clean boot and installed again: no good. I have windows 10 on an HP Notebook. I have tried most of the fixes I found for this problem but most of them are old fixes. I will appreciate any help you can give because I have found Waterfox is the best browser for me. My computer is a 64bit. Thank you, Marcy

All Replies (3)

more options

Chosen Solution

more options

Thank you very much. I am happy to have Firefox back. My favorite browser. You Rock! Marcy

more options

Glad to help. Safe surfing.