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Having trouble with outgoing mail / STMP server after worked fine for a LONG time...

  • 7 תגובות
  • 19 have this problem
  • 31 views
  • תגובה אחרונה מאת Matt

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Recently i have begun having trouble with sending outgoing mail. In past it went out lickety split with no problems. Now, once i click SEND, i get the Sending Message window reading 'Status: Connected to stmp.primus.ca...' but the progress bar just keeps going and going and going ... rather than one coming up telling me the message has been sent.

Sometimes the email eventually gets sent, after taking what in 'sending email time' is FOREVER, other times the email doesn't go through at all and i get the message, "Sending message failed. The message could not be sent using SMTP server smtp.primus.ca for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator."

I have looked into my SMTP settings and noticed that in Primus help it says the outgoing server port is 465 whereas mine was set up (and worked forever) at 25. I also noticed that Primus help says connectivity should be set at SSL/TLS whereas as mine was set (and worked forever) at none. I made these changes (first just changing the port # and then both) but this did not solve the problem.

I have recently updated Thunderbird to 31.7.0 and i think these issues MAY coincide with that update but i am not totally sure of the timing. If this is the case, is there any way i could go back to the older version of Thunderbird... or get around this another way? Id the update wasn't the issues, does anyone have an idea or insight on why this would suddenly be a problem with Thunderbird?

Or should i just contact Primus tech support and try to sort it out with them?

Thanks so much for listening.

Recently i have begun having trouble with sending outgoing mail. In past it went out lickety split with no problems. Now, once i click SEND, i get the Sending Message window reading 'Status: Connected to stmp.primus.ca...' but the progress bar just keeps going and going and going ... rather than one coming up telling me the message has been sent. Sometimes the email eventually gets sent, after taking what in 'sending email time' is FOREVER, other times the email doesn't go through at all and i get the message, "Sending message failed. The message could not be sent using SMTP server smtp.primus.ca for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator." I have looked into my SMTP settings and noticed that in Primus help it says the outgoing server port is 465 whereas mine was set up (and worked forever) at 25. I also noticed that Primus help says connectivity should be set at SSL/TLS whereas as mine was set (and worked forever) at none. I made these changes (first just changing the port # and then both) but this did not solve the problem. I have recently updated Thunderbird to 31.7.0 and i think these issues MAY coincide with that update but i am not totally sure of the timing. If this is the case, is there any way i could go back to the older version of Thunderbird... or get around this another way? Id the update wasn't the issues, does anyone have an idea or insight on why this would suddenly be a problem with Thunderbird? Or should i just contact Primus tech support and try to sort it out with them? Thanks so much for listening.

פתרון נבחר

Your anti virus got an update. We get a rash of these every time Thunderbird updates. Always the cause is an anti virus program. usually Norton or Alvira, but they all get a mention.

Read this answer in context 👍 2

כל התגובות (7)

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Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

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Here is my troubleshooting info, thanks.

השתנתה ב־ על־ידי Birdsnest

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I made these changes

From the Troubleshooting Information you haven't made any changes. Port is still 25, and 'Connection Security' is not set. Verify your SMTP server settings again. You just need to set 'Connection Security' to 'SSL/TLS'. It will adjust the port automatically.

There is no need to post screenshots, you can simply copy the Troubleshooting Information, and paste it into your reply.

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Thank you for your reply. Yes, i am aware that the port is 25 and the connection security is not set. That is because i made the changes to both of these settings and the problem still persisted, so i changed them back to what they were originally. Is it worth changing them again to send you the info, if i know that this change doesn't solve the problem?

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If your email provider tells you you need to change your settings there's no point arguing about that. Make the changes, and post your Troubleshooting Information again. If things still don't work we'll go from there.

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Thank you for your assistance, i greatly appreciate it. However, the problem seems to have resolved itself. I have no idea why especially since the outgoing port is still at 25 (I tried the setting that i found in the Primus help pages and it would not work and upset Thunderbird very much) etc. I have filed this under the who the heck knows category.

Thank you again for the attempts/offers of assistance. This help forum is priceless when one hits a snag.

B

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פתרון נבחר

Your anti virus got an update. We get a rash of these every time Thunderbird updates. Always the cause is an anti virus program. usually Norton or Alvira, but they all get a mention.