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Can't download or send any messages

  • 8 תגובות
  • 1 has this problem
  • 31 views
  • תגובה אחרונה מאת moran1328

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Away for the weekend accessing email via a browser on Verizon website. When back at home Thunderbird had not downloaded any messages since the day I left. 'Get Messages' generates the script in the lower left corner: Connecting to pop.verizon.... Which times out. There are no error messages. Shut down windows fire wall and exited/disabled antivirus.

I am still getting message in Verizon web interface. So messages are on the server.

Thunderbird is up to date 31.5.0. Emptied my inbox, moved all messages to other folders and deleted Inbox and Inbox.msf. restarted per help instructions. Don't know what else to do. Thanks, Marc

Does Thunderbird work in TB Safe mode? Not sure what that is.

   What is the Thunderbird version? 31.5.0 
   What operating system do you use (e.g. Windows 7)? Win 7 
   Do you use anti-virus and firewall software? What is the version? AVG 2015 Free
   Do you use Thunderbird add-ons? Extensions: I disabled the addon's
   Who is the email provider? Verizon
   Who is the internet provider? same 
   What is the exact error message? No error message on download; see original post for info about sending mail. 
   What steps did you take right before this happened? See message above.
Away for the weekend accessing email via a browser on Verizon website. When back at home Thunderbird had not downloaded any messages since the day I left. 'Get Messages' generates the script in the lower left corner: Connecting to pop.verizon.... Which times out. There are no error messages. Shut down windows fire wall and exited/disabled antivirus. I am still getting message in Verizon web interface. So messages are on the server. Thunderbird is up to date 31.5.0. Emptied my inbox, moved all messages to other folders and deleted Inbox and Inbox.msf. restarted per help instructions. Don't know what else to do. Thanks, Marc Does Thunderbird work in TB Safe mode? Not sure what that is. What is the Thunderbird version? 31.5.0 What operating system do you use (e.g. Windows 7)? Win 7 Do you use anti-virus and firewall software? What is the version? AVG 2015 Free Do you use Thunderbird add-ons? Extensions: I disabled the addon's Who is the email provider? Verizon Who is the internet provider? same What is the exact error message? No error message on download; see original post for info about sending mail. What steps did you take right before this happened? See message above.

כל התגובות (8)

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Check your firewall and see if it is blocking the new version of Thunderbird. Thunderbird should be listed as Allowed or similar. This has been the common problem lately.

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I disabled the windows firewall but I will check.

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Went here but don't see any reference to Thunderbird.

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I do not use the windows firewall. I have Norton Security Suite and use that firewall.

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Two inbound rules are blocked but I don't know what they are. See image.

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Does Thunderbird work in TB Safe mode? Not sure what that is.

https://support.mozilla.org/en-US/kb/safe-mode

Two inbound rules are blocked but I don't know what they are. See image.

From that screenshot you do allow incoming connections to the nginx webserver. I'd hope you know what this is all about.

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Thunderbird behaves exactly the same when in TB safe mode.

A friend recommended the nginx web server because it is faster. other than that I don't know what it is.

Thanks

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I got it to work! Then it stopped working. TB downloaded the messages on the server but hasn't done it again since. In this thread:

 http://forums.mozillazine.org/viewtopic.php?f=39&t=2857589&p=13696049 

It recommends deleting The cert8.db file from the Thunderbird profile (see last entry in thread). I renamed them (I have three profiles for the three accounts at Verizon) cert8.old. TB will regenerate them. Restarted my computer and launched TB and all my files downloaded from the server.

This is where I found the solution that led to the forum listed above:

https://support.mozilla.org/en-US/questions/1049037

השתנתה ב־ על־ידי moran1328