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Firefox crashes

  • 13 תגובות
  • 1 has this problem
  • 42 views
  • תגובה אחרונה מאת missdenise

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I have had 6 crashes in the past 3 days. I called my computer tech and he told me I need to reformat my pc at a crazy cost considering I just purchased it 3 months ago. This is the crash report: bp-1660c50f-4ff2-47a2-bab3-65f3e2141220 12/20/2014 1:15 PM bp-608c3791-75d5-4a22-8bbc-7cff42141218 12/18/2014 4:04 PM bp-0d17e237-ce04-49cc-8c02-1f6102141215 12/15/2014 4:12 PM bp-0f2214d2-f482-4094-8945-f47f72141220 12/15/2014 3:00 PM bp-d2224e5c-4050-421c-893e-df18c2141215 12/15/2014 10:58 AM bp-c04db626-8363-4616-9fb9-148ac2141214 12/14/2014 11:11 AM bp-1f1f1735-11dc-4616-9e5d-dc9a42141214

Does this mean anything to anyone? Is there anyone that can help me as I love using FF and would had to have to switch to another browser.

כל התגובות (13)

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Hello missdenise,

Have you tried to go through troubleshooting steps which can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article. I usually go through that troubleshooting article when I have crashes issue with my Firefox.

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If the computer was bought 3 months ago, it should still be under warranty.

The crash report flagged these programs;

TmFFExt2.dll = 趨勢科技 OfficeScan 用戶端 = Trend Micro OfficeScan Client

quartz.dll = Microsoft

TmBpFfCore.dll = Browser Exploit Prevention - Trend Micro Browser Plug-In

Signature memcpy - tmbpffcore.dll


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

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[01]: bp-0f2214d2-f482-4094-8945-f47f72141220 Dec 20, 2014 [02]: bp-1660c50f-4ff2-47a2-bab3-65f3e2141220 Dec 20, 2014 [03]: bp-608c3791-75d5-4a22-8bbc-7cff42141218 Dec 18, 2014

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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FredMcD said

If the computer was bought 3 months ago, it should still be under warranty. The crash report flagged these programs; TmFFExt2.dll = 趨勢科技 OfficeScan 用戶端 = Trend Micro OfficeScan Client quartz.dll = Microsoft TmBpFfCore.dll = Browser Exploit Prevention - Trend Micro Browser Plug-In Signature memcpy - tmbpffcore.dll

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?


That is what I thought about warranty. But no... only the hardware is under warranty. I will see if I can figure out how to do these suggestions.. Thanks.

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rutomo said

Hello missdenise, Have you tried to go through troubleshooting steps which can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article. I usually go through that troubleshooting article when I have crashes issue with my Firefox.

Yes.. Everything is up to date... and I have scan for an virus and all spyware etc.

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FredMcD said

If the computer was bought 3 months ago, it should still be under warranty. The crash report flagged these programs; TmFFExt2.dll = 趨勢科技 OfficeScan 用戶端 = Trend Micro OfficeScan Client quartz.dll = Microsoft TmBpFfCore.dll = Browser Exploit Prevention - Trend Micro Browser Plug-In Signature memcpy - tmbpffcore.dll

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

I tired to go to sevenforum.com but TrendMicro would not allow me to go there... not a trusted site? Is TrendMicro a big part of the problem ?

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There's an s at the end - sevenforums.com.

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Try to disable the Trend Micro extension (tmbepff@trendmicro.com) that shows in the crash report as an installed extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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the-edmeister said

There's an s at the end - sevenforums.com.

My mistake... malwarebytes and TrendMicro both block this site?

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  • Open Windows Start menu and select Run...
  • Type CMD<Enter> (or if you use Windows ME, type COMMAND)).
  • C:\Windows\System32\sfc.exe /scannow
    or sfc.exe /scannow

השתנתה ב־ על־ידי FredMcD

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FredMcD said

  • Open Windows Start menu and select Run...
  • Type CMD<Enter> (or if you use Windows ME, type COMMAND)).
  • C:\Windows\System32\sfc.exe /scannow
    or sfc.exe /scannow

C:\User|Denise I get " you must be an administrator running a console session in order to use the sfc utiltiy"

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You can use the System File Checker to check for missing and corrupted font files. The System File Checker needs to be run from an Elevated Command Prompt. Open a cmd.exe window as Administrator: Start, click Programs, click Accessories Right-click Command Prompt, and choose "Run as administrator" Click past the UAC Screen After the cmd.exe prompt, type: sfc.exe /scannow and press Enter

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cor-el said

You can use the System File Checker to check for missing and corrupted font files. The System File Checker needs to be run from an Elevated Command Prompt. Open a cmd.exe window as Administrator: Start, click Programs, click Accessories Right-click Command Prompt, and choose "Run as administrator" Click past the UAC Screen After the cmd.exe prompt, type: sfc.exe /scannow and press Enter

I actually managed to accomplish this. Windows Resource Protection did not find any integrity violation.

THANK YOU

On to the next step of trying to find the problem.