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SInce uploading 3.1 version I cannot send a reply to an e-mail or forward an e-mail. Using Verizon. Tried all the suggestions of clearing the cache, history,etc

Posted

Since uploading version 3.1 of firefox I cannot reply to emails or forward them (I use Verizon webmail). I can send newly composed emails however. Using another browser (explorer) I do not have these issues. I have deleted all cookies, cleared the cache, cleared the history, etc. Appreciate your efforts to help! Thanks.

Since uploading version 3.1 of firefox I cannot reply to emails or forward them (I use Verizon webmail). I can send newly composed emails however. Using another browser (explorer) I do not have these issues. I have deleted all cookies, cleared the cache, cleared the history, etc. Appreciate your efforts to help! Thanks.

Chosen solution

Hey guys, It looks like that the issue has been resolved on the site, can you please try to send and email and confirm this change.

You make have to clear the cache for the site to see the changes. Thank you!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • Google Update
  • 5.1.30514.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DigitalPersona Extension 5.0.0.4503 (otis@digitalpersona.com) (Inactive)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • Trend Micro NSC Firefox Extension 5.82.0.1056 ({22C7F6C6-8D67-4534-92B5-529A0EC09405}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon(TM) HD 6520G
  • adapterDescription2:
  • adapterDeviceID: 0x9647
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-14-2011
  • driverDate2:
  • driverVersion: 8.901.3.2000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6520G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1406148700
  • places.history.expiration.transient_current_max_pages: 93323
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1404688995

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
3130 solutions 28801 answers

Several users have reported this -- here is a long thread: verizon email..can't reply to emails says null status:404.

At this point, no one has posted a diagnosis of why this function is no longer working in Firefox 31. Unfortunately, with hundreds of changes in each version, it is difficult to track down without "hands on".

In the meantime, if you need to use Firefox for your Verizon mail, you have the option of reinstalling Firefox 30 (so long as you know there are security implications). See: Install an older version of Firefox.

Several users have reported this -- here is a long thread: [https://support.mozilla.org/questions/1006704 verizon email..can't reply to emails says null status:404]. At this point, no one has posted a diagnosis of why this function is no longer working in Firefox 31. Unfortunately, with hundreds of changes in each version, it is difficult to track down without "hands on". In the meantime, if you need to use Firefox for your Verizon mail, you have the option of reinstalling Firefox 30 (so long as you know there are security implications). See: [[Install an older version of Firefox]].
guigs2
  • Top 10 Contributor
  • Administrator
  • Moderator
624 solutions 7147 answers

Chosen Solution

Hey guys, It looks like that the issue has been resolved on the site, can you please try to send and email and confirm this change.

You make have to clear the cache for the site to see the changes. Thank you!

Hey guys, It looks like that the issue has been resolved on the site, can you please try to send and email and confirm this change. You make have to clear the cache for the site to see the changes. Thank you!