Thunderbird Community Forum

I just installed Thunderbird on a second computer and I'm having serious issues with my email. The install recognized me without having to log in with my password. However almost all the emails are missing with the exception of one folder called Trash. There is nothing in the inbox and no sub-folders are showing. I logged out and then reopened Thunderbird and again it opened without asking for my password. It's very strange and alarming quite frankly. Everything worked quite well on the first computer so what gives with fiasco? Unless somebody comes up with a solid answer and fixes this, it will be the last time I use Thunderbird. Patrick

I have a new laptop and did a backup of my files on the older laptop (Windows Home) and restored them to the new laptop (Windows Pro). Then I installed Thunderbird on the new laptop and I already had e-mails on it. But there are thousands of e-mails in the wrong folders.

The Windows Home has Thunderbird 128.10.oesr (32 bit) and the Windows Pro laptop has Thunderbird 128.9.2esr (64 bit). What should I do? Should I uninstall Thunderbird on the new laptop? Then what?

I need to do something with a profile folder, right? But what?

Please help.

It's a mess right now.

Hi Guys,

Thunderbird version 128 is missing in the release page - https://www.thunderbird.net/en-US/thunderbird/releases/

Do look into this.

Regards, Asif

Just installed Thunderbird on a new computer. I'm a long-time user, supporter, donator to the team. I just donated again. Now I get an "in your face attempt for donations" that I don't appreciate. It has to be removed every time I load mail. How do I get rid of this?

Each time I attempt to update Thunderbird I get the message that the update failed and I am asked to download the latest version. But if I try do download the "latest version" I am asked to donate - yet again.

Hello. I am trying to download and install Thunderbird to my Windows 10 desktop. I can't seem to be able to download the app. It does not appear in my Explorer Downloads window. Every time I try to download it from the website a Donate Window appears and there is no option to Continue - even though I have donated to this site. Please advise. Thanks.

I am trying to set up both firefox and thunderbird on a new very small (12 inch screen) for travel and with a windows custom magnification of 110 for disabilities. The finish set up screen in firefox and the give thunderbird access to your google accounts screen in thunderbird do not appear to be showing the whole screen with no way to get to the bottom to click the critical allow or continue buttons. Those buttons appear to not exist. I am having the same problem trying to sign out of machines replaced several years ago - I can click which ones I want to sign out but it brings up a screen asking why with no continue button so I am stuck. Help!

Hi, I've successfully downloaded and installed Firefox on my HP laptop with Windows 10 and now attempting to download and install the Thunderbird email client. On Thunderbird.net when I click the Download button, the Donation Page pops up (and I made a donation) then closed that window. I'm then on the Thank You page but there is no prompt to install, so just stuck on the Thank You page. Thunderbird is not appearing in my downloads file. Can you please help?

I was auto-updated overnight to 128.6ESR 32-bit. My unit is Windows 11 64-bit. When I called up the program later, it did not load my profile of 35GB, neither its accounts nor folders nor email records. What do I do to retrieve the profile?

Old computer crashed and all but burned. The Geek Squad was able to recover most all data off the old hard drive. Down loaded a new Thunderbird to the new computer, so I can get email from old email address. Now I am trying to get my old account data and emails to work. I cannot get the old version up to work where I can check old emails... Note I have another email account that is a gmail acccont that is not tied to Thurderbird.

I have a new computer with Windows 11. My existing PC has windows 7 with Thunderbird Version 115.18.0esr. Will https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

work to transfer settings to the new conputer? If not, how should I do it?

My wife, all of a sudden, was unable to download email in her Thunderbird Comcast account. After much fussing around I deleted profile and tried to create a new one. I have tried many combinations of entries in the profile form. Attached is an image of one form set-up page.

Sometimes when I press "Done" a comcast page opens and I log in. But I always get the yellow failed message.

Is there something wrong with my information in the boxes?

What am I doing wrong?

Hi there, I have a problem with Thunderbird, and was hoping that someone could help.

I have it installed on a bunch of computers, but there is this one laptop that is giving no end of grief.

Currently running Linux Mint 21.3 - everything up to date. Thunderbird installed using Synaptic.

Thunderbird shows version 102.2.2 - which is different (older) than all other computers. The automatic update fails. I have tried re-installing from Synaptic, no joy.

This is probably something simple, but it is proving to be driving me crazy.

Any ideas what is going wrong and how to fix it?

Thanks in advance.

Hello, this am I'm unable to access my e-mail because I need to upgrade to the newer version of Thunderbird. How do I find which version I have-older than 60.0 or the newer 60.91?

Sincerely, Stan