Thunderbird Community Forum

48 hours ago, emails ceased to arrive (they can still be sent). A friend who tried to send me a message received this message:

"This is the mail system at host gateway1.enmail.co.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

<yarrow@hmill.plus.com>: host mx.enmail.co[91.204.208.191] said: 554 5.4.0 Error: too many hops (in reply to end of DATA command)"

Any simple help gratefully received (warning: I'm not a techie)

I have Firefox and Thunderbird on a Win7 notebook, both started crashing unexpectedly. Never could get Firefox back up and running, so tried to uninstall and reinstall; uninstall worked but now can't download to install it on the Win7 notebook.

Thunderbird is more erratic; a tech friend went in and got it running, but it has crashed twice since then. The first time, after a couple of days checking it, it just started working again. This time it crashed soon after completing a Norton live update that had a product patch. I get the crash report screen but then it fails to submit the crash report; this is the crash report from today:

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06511028 AdapterVendorID: 0x8086 Add-ons: cardbook%40vigneau.philippe:94.5,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 14557913088 AvailablePhysicalMemory: 6057934848 AvailableVirtualMemory: 8784730701824 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20241211204238 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1775501149 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758934052 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Gen Digital Inc.":["aswhook.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","VCRUNTIME140_1.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","VCRUNTIME140.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL"],"Microsoft Windows":["ntdll.dll","psapi.dll","Wpc.dll","d2d1.dll","netprofm.dll","ktmw32.dll","dxgi.dll","wsock32.dll","npmproxy.dll","dbghelp.dll","api-ms-win-core-synch-l1-2-0.DLL","samcli.dll","netutils.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","dwmapi.dll","winmm.dll","uxtheme.dll","samlib.dll","wshbth.dll","winrnr.dll","ntmarta.dll","propsys.dll","MMDevAPI.dll","powrprof.dll","pnrpnsp.dll","NapiNSP.dll","version.dll","WSHTCPIP.DLL","rsaenh.dll","mswsock.dll","bcryptprimitives.dll","wevtapi.dll","winsta.dll","apphelp.dll","RpcRtRemote.dll","msasn1.dll","profapi.dll","devobj.dll","cfgmgr32.dll","ws2_32.dll","sechost.dll","clbcatq.dll","shlwapi.dll","Wldap32.dll","nsi.dll","imm32.dll","setupapi.dll","msvcrt.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","xul.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 1483 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1775501140 SubmittedFrom: Client SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241211204238","version":"115.18.0","vendor":null,"displayVersion":"115.18.0","platformVersion":"115.18.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8096,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"06511028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVendor":null,"driverVersion":"10.18.10.3412","driverDate":"1-22-2014","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_WIN10"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"blocklisted:FEATURE_FAILURE_BUG_1432610","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 16976646144 TotalPhysicalMemory: 8489295872 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 17.818550105 User32BeforeBlocklist: 1 Version: 115.18.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. ______ Since I can't be reached by email, please have any answering tech to please call or text me at [edited phone# from community support forum]. Thanks

I am shifting over to TB from Windows Live Mail. I have installed TB Ver 115.16.2 on 7 computers successfully (Win 7, 10 and 11) over the past year. But on one Win 7 computer TB will not save the password. Usually TB asks for the Password during set-up. But here it asked for it in a pop-up box. Yes, I entered the correct password. Yes, I said "save with Password manager." But here it keeps asking for it, over and over. At one point TB connected to the POP download server, just long enough to download all the incoming emails, but then quit connecting. It won't connect to the SMTP server. The port numbers for POP and SMTP are correct and the security settings are correct. I've done a lot of web searching. Most sites say that profile files logins.json and key4.db may be corrupted. I disabled them (by renaming) and copied those two files from another computer on which the same Thunderbird version works properly on the same mail server. Same thing - TB still keeps asking for the POP server password. I just deleted TB (uninstalled, and deleted all the appdata directories, and verified there were no lingering registry keys using a list shown on Spiceworks). I'll next reinstall, but don't have much confidence that it will work. Thanks.

How to filter all incoming emails to copy to another folder?

Filter has no "on incoming" criteria, only

Subject
From
Date
Size

I want "upon arrival", copy to ... Archive will probably do.

Alternatively, is there a setting for ALL Subjects, ALL Froms, ALL Dates, ALL sizes?

Thanks.

The details were given in my question. I am receiving the following message in all my incoming e-mails and have no way of replying to the sender because REPLY and REPLY ALL no longer appear in my Thunderbird e-mail task bar. Here is the message I receive with each incoming e-mail: "A unique identity matching the From address was not found.. This message will be sent using the current From field and settings from identity lonearranger <lonearranger@telus.net>" How can I get rid of this message and go back to seeing REPLY and REPLY ALL in my task bar?

Hi folks

When I tried to start up Thunderbird this evening, it has taken me to a set-up page. I seem to have lost all the settings, all my previous (about 3000 !) e-mails in my Inbox.

I obviously don't really want to set it all up again, but it has been working for years without a problem, and then suddenly this happens. I had now a 'warning' message saying that Mozilla Thunderbird wants to make changes to your computer - do you accept? I don't want it to make any changes unless it is to revert back to how it was.

Can anybody help me?

Thanks.

I am not receiving emails today? on quick examination I was directed to 'error console'..where is that? Have I done something wrong-- Yesterday I tried to access my bt emails on my mobile phone and had to change password has that stimied the receipt of emails to computer?

Thunderbird suddenly will not download my mail. Instead, it stops and resets the connection to the POP server and gives me a pop-up message saying: Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

I've deleted almost all messages in my Inbox and everything in Trash. I've gone to my webmail and deleted any messages I don't recognize on the server. I turned off my firewall. And I checked my settings, which seem to be fine. All to no avail. Thunderbird still won't download my mail and gives me the same message over and over.

What do I do now? Please help!

I am trying to re-install Thunderbird on my wife's old Gateway desktop. I downloaded version 115.18.0 and tried to install it, but get a message saying it can't be installed because my OS is 32 bit. I thought the SuperNova would work for both 64 and 32 bit OS platforms. (It does work on my Toshiba laptop, which is a 64 bit Win 7 machine.) If this version of Thunderbird will not work, what about the last version that will. It was installed years ago. Thanks, Peter

In one folder, one message received on 20th Feb keeps altering its date/time so that it appears AFTER replies I've sent in response. This has occurred following a problem with the same folder where several emails went missing, which I managed to restore with the Repair Folder function. Thought I might try looking in the file (not the MSF, the other one), but it's far too big for any text editor to open.

I've just received an email from breach-alerts@mozilla.com stating: You’ve been in a new data breach. Breach source: CarGurus. Yet there's no record of CarGurus in the Mozilla Monitor database. Is this an erroneous message? Or have I missed something obvious? Thanks

I upgraded to TB v115.10.1 and find it somewhat difficult versus previous app.

My problem is the same as with previous versions - I cannot resize the message pane. On Classic View left pane I have 20+ email accounts listed. On top right pane I have the inbox for a selected email account and takes 1/2 of window. On bottom right pane, the individual message displays with header and takes the other 1/2. The message pane height size can be reduced with mouse but not increased. I want it to take at least 3/4 of right pane to make previewing emails easier.

In older versions it was possible to do this but not for several years. Any suggestions as to how to edit the settings? Nothing seems to be available that I can see.

 Thanks!

I have a Hotmail account and multiple gmail accounts. When I try following your (obscure) instructions for changing passwords, the box of passwords is only for my gmail accounts. None for my hotmail.

As Hotmail is very important to me, I'd like to keep accessing it through TB but you make it tough.

I am now not receiving my Hotmail mail and as I get too much traffic 200+ msgs a day, it will build. Please send simple, direct instructions on how to find and change the hotmail password, thank you.

My computer suddenly started the above error message for multiple programs. The local computer shop was able to sort out what appeared to be the root cause and that recovered some things but I still needed to reinstall a number of programs.

The program I am terrified of reinstalling is Thunderbird. All my emails on five email accounts since 2011 are stored in TB and I naturally do not want to lose any of them.

The major problems are the computer is running Win7 Enterprise and I am 82 years old so I am prone to needing things spelt out in greater detail than many others.

Can anyone provide a way to reset the program permissions (preferable) or identify the best way to reinstall and still access all my historic emails?

Thank you

I am using Thunderbird 115.18.0 and Windows 7 professional (no snarky comments please).

All has been working fine for years, but in the last few days, strange thing have been happening:

In the pane with all of my email accounts, the ">" icon to the left of the first account has been disappearing. This meant I could not look at any folders, including Inbox, Drafts, Sent etc and handmade folders. Cured by closing and opening Thunderbird.

I now have two Archive folders, one called Archive, the other Archives. Both empty, neither can be deleted.

Periodically, when the ">" is present, selecting it (to "V"), the list of folders SLOWLY appears, one folder at a time.

Periodically, the bottom of the Thunderbird window, shows a 'downloading' message, of hundreds of files. Several GB of data has been downloaded over a couple of days.

Opening the Inbox folder, the pane with subject, correspondents, date etc has changed the sort order.

Sometimes, all of the emails in this pane have had their font underlined.

Nothing on my system has intentionally changed,

Any ideas what has gone wrong, and how to put things right would be appreciated.

Thanks,

I have just installed Norton 360 but am not able to receive emails. I followed all the steps as outlined in the Norton help site as much as possible and Thunderbird tells me that wscert.der is installed. However it was all to no avail. When doing so I did not see the screen asking me to trust this CA to identify web sites but every other step seemed OK.

WHY IS THUNDERBIRD TELLING ME THAT MY G MAIL ACCOUNT WILL BE ACCESSED BY IT AND CHANCE OR DELETE SAID ACCOUNT? I'M TRYING TO USE THUNDERBIRD IN LINUX ZORIN 18 OS IN MY LAPTOP. i NEED A COMPLETE INDEPENDENT EMAIL SERVICE WITHOUT THE connections TO MICROSHIT, GOOGLE, ETC. IF THIS IS NOT POSSIBLE I WILL DELETE THUNDERBIRD FROM LINUX THANK YOU REGARDS ALFONSO P.S. IT IS NOT FOR THIS COMPUTER. I'M JUST USING THIS COMPUTER TO COMMUNICATE WITH MOZILLA