Firefox Community Forum

i have a new Lenovo Yoga laptop. Previous laptop was a Yoga laptop. I could log in to Spotify with the previous laptop. I still can. I can't log in to Spotify on new laptop. I am being forced to log in with Microsoft Edge, which I hate! I read that I may need a Firefox add-on. What add-on? Help.

Hey there! System: Windows 10 x64, Firefox Nightly.

Problem: Out of the blue, when I start Firefox Nightly (I think 2-3 days ago), it just crashed with no extra info. I see the "window of the update process", it goes to the middle or to the end, immediately closes and doesn't bring up the Crash reporter. However! When I tried to run a Nightly Installer that I downloaded through Chrome, it quietly runs and then just opens up my browser no problem, profile and all. I checked and it seems to be the exact same .exe file (according to the Task Manager).

So in short: it breaks if I run it straight from my usual shortcut, or with .exe. But if I run the installer myself, the browser opens up fine.

However, the installer didn't bring any new updates that would fix the problem, I have this for 2-3 days now, I don't remember. I start working, I see I didn't fix it and run the installer again.

Any ideas on the fix? I would love to not lose my profile, settings and, if possible, tabs. I'll try disabling all the extensions after I post this, I don't think they contribute, though (seeing how the external Firefox Nightly Installer opens up my browser just fine).

Thanks in advance!

I followed the instructions to backup my profile. I rebuilt my system. Now I'm trying to restore. I did the install and tried to bring back the backup profile, it didn't work or even see it. So I deleted the other profile and left the backup one that I put in the same location as instructed. Not only didn't it work, it wouldn't even open. I ran the uninstall and tried to reinstall, as the website said. Now it says it installed but hasn't. It no longer shows up in the programs under control panel and says: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." So now I don't have Firefox at all.

Today I was notified Firefox version 131.0 had been installed. Now, when using the Charles Schwab website, I can't access my bank account, which is a separate entity, and requires me to use Schwab's access method. I've used this method/tool for a decade or more without incident until FF 131.0 showed up. Here's the error: "You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms: • Block third party cookies • Cookie tracking • Cross-site tracking Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings."

I've disabled "Enhanced Tracking Protection", cleared the browser of cookies and site data. I disabled Privacy Badger and Ghostery. None of which helps.

This procedure works using Firefox on an ios tablet. Also, it works with Microsoft Edge.

Thanks for any help. -Deke

10/6/24: Problem resolved. Close this

I am getting the following error message: Platform version 131.0.1 not compatible with miniversion. Please see the screenshot attached for further details. I cannot open firefox due to this error message and I receive this error message every time I try to open the Firefox.

I have installed both FireFox and Thunderbird on my new Windows 11. When I pin to Taskbar, instead of the correct icons, I get a picture of a square with another blue square inside, both icons look alike, like a notepad. How do I get the proper icons?

Latest update (10/2/24) is impossible to use. How can I get back the prior version for Mac OS Sonoma 14.6.1 on my Macbook Air?

I have a TBI that really limits my ability to process information. The tabs now have a dropdown that is very confusing and gets in the way of my working. I have to shut Firefox and leave the computer, but of course when I am recovered from the confusion, I come back to the same situation.

I was able to find a way to stop the even-more-frustrating dropdown video preview, but it's not enough.

I have relied on FF for years, but it seem that putting more bells & whistles is more important than providing a functional browser interface. Please explain to me in plain English how to remove the overloaded browser and revert to a version I can utlize without a breakdown.

Win 10 64-bit. Updated to Ffx 131.0. Can't use most of my websites. It's blocking or preventing something. Had to use Chrome to re-do my mother's Walmart grocery order because it wouldn't load the screen to enter her EBT card PIN. Wouldn't log in to the State Farm website to pay bills. Downgrading to v 130. How to know when these problems are fixed?' I had to use Chrome instead. Some websites don't work w/ Ffx, such as California Lifeline (https://californialifeline.com/en/provider_search), but I can live with that. Chrome uses too many resources and slows my laptop to a crawl, and Edge is just... Ick. Can't get rid of it. Will try installing v 130 for now. I have too much info in Ffx to uninstall or reset it.

I and my clients LOVE Mozilla and Ffx, but I, for one, can't afford the time to beta-test like this. Lost the WM grocery pickup window for Mom because of this. Wasted way too much time on too many occasions & had to downgrade over and over. Programming since the 1970s, so I know better: Wait for the screams to die down before upgrading any software. My bad. Thought you should know at least a couple of the problems with the new update. BTW: Logged in, but had to search the web to find out how to post this question. Is there a quick way to report problems?

Is there a way I can go back to the previous version? This latest update has really slowed my computer in loading everything. It is very frustrating. This is not the first time an update has broken things.

This is another moment where I have to post through my Mac Monterey when the problem is on Window 10 64-Bit. This problem surfaces when there is an update available to either program, though it seems like most times, not every time. Currently there is one available for Firefox that does not download. Previously the download installed on its own when this happened. I have shut down and restarted the system at least three times. At the last time I restarted in Safe Mode With Networking. It detected the update but would neither download nor check for updates. The message read to reinstall the new version. Is there any way to fix this updating problem once and for all? It is peculiar the Edge does not display this behavior. Right now what tabs I had open froze; so I had to use this system to post with Firefox for Mac Monterey. Thanks in advance.

You can fix the software problem without requiring a system restore to do so. It only is happening with Firefox, not other browsers. The website display in some coding format, which I don't know how to use.