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With TB 148+, authentication loop with an EWS account

Thunderbird Passwords and sign in
batou1 replied
batou1
batou1

Thunderbird 148+ on Windows 11 repeatedly prompts for the password when synchronizing an Exchange account (professional) configured with the native Exchange support (no add-on installed).

The account only offers “NTLM” or “Normal password” authentication methods. OAuth2 is not available in the account settings.

During synchronization, Thunderbird asks for the password separately for many folders. However, clicking “Retry” usually works immediately without changing the password, and manually re-entering the same password also works.

The issue then reappears for the next folder, causing continuous authentication prompts (I have many folders...).

Actions already tested:

  • deleting saved passwords and tokens,
  • deleting/renaming key4.db and logins.json,
  • restarting Thunderbird,
  • recreating the account.

The problem persists.

This looks like an authentication/session handling issue rather than an actual invalid password.

Thunderbird 148+ on Windows 11 repeatedly prompts for the password when synchronizing an Exchange account (professional) configured with the native Exchange support (no add-on installed). The account only offers “NTLM” or “Normal password” authentication methods. OAuth2 is not available in the account settings. During synchronization, Thunderbird asks for the password separately for many folders. However, clicking “Retry” usually works immediately without changing the password, and manually re-entering the same password also works. The issue then reappears for the next folder, causing continuous authentication prompts (I have many folders...). Actions already tested: * deleting saved passwords and tokens, * deleting/renaming key4.db and logins.json, * restarting Thunderbird, * recreating the account. The problem persists. This looks like an authentication/session handling issue rather than an actual invalid password.
Hoton allon fuska da aka liƙa

All Replies (7)

christ1
christ1
  • Top 25 Contributor
  • Moderator
Thunderbird 148+ on Windows 11

Why don't you use the latest Release version of Thunderbird? https://www.thunderbird.net/thunderbird/all/

The account only offers “NTLM” or “Normal password” authentication methods. OAuth2 is not available in the account settings.

See https://support.mozilla.org/kb/thunderbird-and-exchange for setup instructions.

batou1
batou1 Mai mallakar tambaya

I currently use TB 151, but the problem started with 148 and then went on with all versions. Thanks for the link, I'll have a look at it.

batou1
batou1 Mai mallakar tambaya

The link corresponds to the general information on Exchange and TB, and that was of course my first reading before using TB and Exchange :) No idea why it looks like TB ask for password for every folder ?

christ1
christ1
  • Top 25 Contributor
  • Moderator

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

batou1
batou1 Mai mallakar tambaya

Here is the information (sorry, in French): 


 Paramètres de base de l’application

   Nom: Thunderbird
   Version: 151.0
   Identifiant de compilation: 20260515020702
   ID de distribution:

   Canal de mise à jour: release
   Agent utilisateur: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:151.0) Gecko/20100101 Thunderbird/151.0
   Système d’exploitation: Windows_NT 10.0 26200
   Thème du système d’exploitation:

   Processus de lancement: Activé
   Fenêtres multiprocessus: 0/0
   Fenêtres Fission: 0/0
             Activées par défaut
   Processus distants: 1
   Stratégies d’entreprise: Inactives
   Clé du service de localisation de Google: Manquante
   Clé de Google Safebrowsing: Manquante
   Clé du service de localisation de Mozilla: Manquante
   Mode sans échec: false
   Taille de la mémoire (RAM): 15,3 Go
   Espace disque disponible: 743 Go

 Comptes courrier et groupes
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

   account8:
     INCOMING: account8, , (ews) messagerie.xxxx.fr:443, 3, 6
     OUTGOING: , messagerie.xxxx.fr, 3, 3, true

 Bibliothèques

     Bibliothèque
     État
     Version minimale attendue
     Version utilisée
     Chemin

       RNP (OpenPGP)
       OK
       0.18.1
       0.18.1.MZLA.151.0.botan.3.8.1
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Échec du chargement. Le chiffrement des discussions OTR ne fonctionnera pas.
       -
       -
       -

 Paramètres de l’agenda

   Home

     Nom
     Valeur

     Nom:
     Type: storage
     Désactivé: true
     Nom d’utilisateur:
     URI:
     Intervalle d’actualisation:
     En lecture seule:
     Supprimer les alarmes:
     Cache activé:
     Identité iMIP: id1
     iMIP désactivé:
     Compte iMIP:
     Identifiant de l’organisateur:
     Forcer la planification des messages:
     Alarmes contextuelles prises en charge:
     Alarmes sur invitation prises en charge:
     Alarmes maximales par évènement:
     Pièce jointe prise en charge:
     Catégories maximales:
     État de confidentialité pris en charge:
     Priorité prise en charge: true
     Évènement pris en charge:
     Tâche prise en charge:
     Heure locale prise en charge:
     UTC/GMT pris en charge:
     Programmation automatique prise en charge:

 Rapports de plantage des 3 derniers jours

 Processus distants

   Type: Nombre

   GPU: 1

 Modules complémentaires

     Nom
     Type
     Version
     Activé
     Emplacement
     ID

       Language: Français (French)
       locale
       151.0.20260515.20702
       true
       app-profile
       langpack-fr@thunderbird.mozilla.org

       Thème système — automatique
       theme
       1.4.2
       true
       app-builtin
       default-theme@mozilla.org

       Clair
       theme
       1.3.2
       false
       app-builtin
       thunderbird-compact-light@mozilla.org

       Sombre
       theme
       1.3.2
       false
       app-builtin
       thunderbird-compact-dark@mozilla.org

 Logiciel de sécurité

   Type: Nom

     Antivirus: WithSecure™ Elements Agent
     Logiciel anti-espion:
     Pare-feu: Pare-feu Windows

 Anciennes feuilles de style utilisateur

   Activées: false
   Feuilles de style: Aucune feuille de style trouvée

 Accélération graphique

     Fonctionnalités
     Composition: WebRender Layer Compositor
     Informations de débogage pour la visibilité des polices: Windows Platform
     Zoom/Panoramique asynchrones: entrée molette activée; faire glisser les barres de défilement; clavier activé; défilement automatique activé; zoom fluide par pincement activé
     Pilote WebGL 1 - Informations WSI: outOfProcess: false

inProcess: true EGL_VENDOR: Google Inc. (AMD) EGL_VERSION: 1.5 (ANGLE 2.1.19751 git hash: b0098a1ebdb0) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control 

     Pilote WebGL 1 - Rendu: Google Inc. (AMD) -- ANGLE (AMD, AMD Radeon (TM) Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.21923.3003)
     Pilote WebGL 1 - Version: OpenGL ES 3.0.0 (ANGLE 2.1.19751 git hash: b0098a1ebdb0)
     Pilote WebGL 1 - Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 1 - Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     Pilote WebGL 2 - Informations WSI: outOfProcess: false

inProcess: true

(to be cont.)

An gyara daga batou1

batou1
batou1 Mai mallakar tambaya

Here it is (in French, sorry): 

 Paramètres de base de l’application

   Nom: Thunderbird
   Version: 151.0
   Identifiant de compilation: 20260515020702
   ID de distribution:

   Canal de mise à jour: release
   Agent utilisateur: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:151.0) Gecko/20100101 Thunderbird/151.0
   Système d’exploitation: Windows_NT 10.0 26200
   Thème du système d’exploitation:

   Processus de lancement: Activé
   Fenêtres multiprocessus: 0/0
   Fenêtres Fission: 0/0
             Activées par défaut
   Processus distants: 1
   Stratégies d’entreprise: Inactives
   Clé du service de localisation de Google: Manquante
   Clé de Google Safebrowsing: Manquante
   Clé du service de localisation de Mozilla: Manquante
   Mode sans échec: false
   Taille de la mémoire (RAM): 15,3 Go
   Espace disque disponible: 743 Go

 Comptes courrier et groupes
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3

   account8:
     INCOMING: account8, , (ews) messagerie.xxxx.fr:443, 3, 6
     OUTGOING: , messagerie.xxxx.fr, 3, 3, true

 Bibliothèques

     Bibliothèque
     État
     Version minimale attendue
     Version utilisée
     Chemin

       RNP (OpenPGP)
       OK
       0.18.1
       0.18.1.MZLA.151.0.botan.3.8.1
       C:\Program Files\Mozilla Thunderbird\rnp.dll

       OTR
       Échec du chargement. Le chiffrement des discussions OTR ne fonctionnera pas.
       -
       -
       -

 Paramètres de l’agenda

   Home

     Nom
     Valeur

     Nom:
     Type: storage
     Désactivé: true
     Nom d’utilisateur:
     URI:
     Intervalle d’actualisation:
     En lecture seule:
     Supprimer les alarmes:
     Cache activé:
     Identité iMIP: id1
     iMIP désactivé:
     Compte iMIP:
     Identifiant de l’organisateur:
     Forcer la planification des messages:
     Alarmes contextuelles prises en charge:
     Alarmes sur invitation prises en charge:
     Alarmes maximales par évènement:
     Pièce jointe prise en charge:
     Catégories maximales:
     État de confidentialité pris en charge:
     Priorité prise en charge: true
     Évènement pris en charge:
     Tâche prise en charge:
     Heure locale prise en charge:
     UTC/GMT pris en charge:
     Programmation automatique prise en charge:

 Rapports de plantage des 3 derniers jours

 Processus distants

   Type: Nombre

   GPU: 1

 Modules complémentaires

     Nom
     Type
     Version
     Activé
     Emplacement
     ID

       Language: Français (French)
       locale
       151.0.20260515.20702
       true
       app-profile
       langpack-fr@thunderbird.mozilla.org

       Thème système — automatique
       theme
       1.4.2
       true
       app-builtin
       default-theme@mozilla.org

       Clair
       theme
       1.3.2
       false
       app-builtin
       thunderbird-compact-light@mozilla.org

       Sombre
       theme
       1.3.2
       false
       app-builtin
       thunderbird-compact-dark@mozilla.org

 Logiciel de sécurité

   Type: Nom

     Antivirus: WithSecure™ Elements Agent
     Logiciel anti-espion:
     Pare-feu: Pare-feu Windows

 Anciennes feuilles de style utilisateur

   Activées: false
   Feuilles de style: Aucune feuille de style trouvée

 Accélération graphique

     Fonctionnalités
     Composition: WebRender Layer Compositor
     Informations de débogage pour la visibilité des polices: Windows Platform
     Zoom/Panoramique asynchrones: entrée molette activée; faire glisser les barres de défilement; clavier activé; défilement automatique activé; zoom fluide par pincement activé
     Pilote WebGL 1 - Informations WSI: outOfProcess: false

inProcess: true

batou1
batou1 Mai mallakar tambaya

Ooops... too long. Here is the full text: https://docs.google.com/document/d/1cJvcpIxQtb0tEqLV8LiJETKzjtyqkRwkKqChgyivSbo/edit?usp=sharing

Yi tambaya

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