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Gah tab crashed - crash report attached.

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  • 1 yana da wannan matsala
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  • Amsa ta ƙarshe daga Paul

M R
M R
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I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates installed. I'm not doing anything different to the usual work I do.

I have tried using a new Firefox profile with no cached info carried over, this doesn't solve the problem. I have no extensions or add ons. I do run Avast, but haven't had this problem before.

Crash report: https://crash-stats.mozilla.org/report/index/1fe71926-ad8e-4592-b103-9874f0250722#tab-annotations

NB: I do not usually get the opportunity to submit a crash report when these crashes happen.

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates installed. I'm not doing anything different to the usual work I do. I have tried using a new Firefox profile with no cached info carried over, this doesn't solve the problem. I have no extensions or add ons. I do run Avast, but haven't had this problem before. Crash report: https://crash-stats.mozilla.org/report/index/1fe71926-ad8e-4592-b103-9874f0250722#tab-annotations NB: I do not usually get the opportunity to submit a crash report when these crashes happen.

All Replies (2)

M R
M R Mai mallakar tambaya
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After trying without success to access support from Mozilla and the firefox community. I uninstalled Firefox version 141 and wen back to version 139 - since then, no problems so it is a Firefox problem. The lack of support for such a ubiquitous browser is astonishing. I gather version 139 will not be supported at some point in future. I only know I've spent too much critical time this week on trying to resolve problems with their shonky software and don't intend to ever do it again. Next time there's a problem I won't waste my time and will just move off Firefox permanently.

Paul
Paul
  • Top 10 Contributor
  • Moderator
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Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers.

Would I be right in thinking that you are using Avast antivirus? Looking at that crash report it looks like part of the Avast install is causing a problem. As a first step, I recommend that you update you copy of Avast.

Yi tambaya

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