Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Install Thunderbird on new laptop

  • 2 amsoshi
  • 0 sa na da wannan matsala
  • 37 views
  • Amsa ta ƙarshe daga Neal Clark

Neal Clark
Neal Clark
more options

I am attempting to install Thunderbird on a new laptop and move personal folders from old to new PC. The installation process finds my email address and ISP information but fails with incorrect password.

Steps - 1. enter user name 2. enter email address 3. install finds correct ISP information 4. accept ISP information without changes 5. enter email password 6. process popup say incorrect user name, ISP info or password 7. login to ATT.NET successfully which indicates to me that the userid and password are correct for email account.

what other information could I supply to assist with problem resolution? I do not know what to do next.

Thank you, Neal

I am attempting to install Thunderbird on a new laptop and move personal folders from old to new PC. The installation process finds my email address and ISP information but fails with incorrect password. Steps - 1. enter user name 2. enter email address 3. install finds correct ISP information 4. accept ISP information without changes 5. enter email password 6. process popup say incorrect user name, ISP info or password 7. login to ATT.NET successfully which indicates to me that the userid and password are correct for email account. what other information could I supply to assist with problem resolution? I do not know what to do next. Thank you, Neal

Mafitar da aka zaɓa

Did you transfer the profile, or are you creating from scratch? Often, transferring the profile eliminates many issues. ATT uses an app password, and that may need to be unique on new PC. I located these three articles that may help:

https://www.att.com/support/article/dsl-high-speed/KM1010523/ https://www.att.com/support/article/email-support/KM1240308/ https://www.att.com/support/article/dsl-high-speed/KM1010523/ <== email settings

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

david
david
  • Top 10 Contributor
more options

Zaɓi Mafita

Did you transfer the profile, or are you creating from scratch? Often, transferring the profile eliminates many issues. ATT uses an app password, and that may need to be unique on new PC. I located these three articles that may help:

https://www.att.com/support/article/dsl-high-speed/KM1010523/ https://www.att.com/support/article/email-support/KM1240308/ https://www.att.com/support/article/dsl-high-speed/KM1010523/ <== email settings

Helpful?

Neal Clark
Neal Clark Mai mallakar tambaya
more options

Thanks for the reply. My problem was that I forgot the email password. Once I found that, everthing worked as expected.

Helpful?

Yi tambaya

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.