Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Profile no longer working

  • 3 amsoshi
  • 0 sa na da wannan matsala
  • Amsa ta ƙarshe daga david

more options

Last week my TB stopped working all of a sudden, wasn't doing anything, no errors messages at all. I reinstalled it and it picked right up where it left off. Now today, I come in and again it won't work, but now it says it is because of my profile being for an older version.

How did my profile get updated to a newer version and since I just updated my TB to the latest version, why isn't it working now?? I tried to go back to the version from last week and it still doesn't work, but it also doesn't work with the newest version. I really need my profile to work and I'm really upset about this. Can anyone help?

Last week my TB stopped working all of a sudden, wasn't doing anything, no errors messages at all. I reinstalled it and it picked right up where it left off. Now today, I come in and again it won't work, but now it says it is because of my profile being for an older version. How did my profile get updated to a newer version and since I just updated my TB to the latest version, why isn't it working now?? I tried to go back to the version from last week and it still doesn't work, but it also doesn't work with the newest version. I really need my profile to work and I'm really upset about this. Can anyone help?

An gyara daga Wayne Mery

Mafitar da aka zaɓa

try this:

  1. locate the profile at c:\users\<yourid>\appdata\roaming\thunderbird\profiles
  2. look for file named compatibility.ini and delete it
  3. restart thunderbird - it may work
Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

more options

Zaɓi Mafita

try this:

  1. locate the profile at c:\users\<yourid>\appdata\roaming\thunderbird\profiles
  2. look for file named compatibility.ini and delete it
  3. restart thunderbird - it may work

Helpful?

more options

Thank you so much. I had seen something about deleting that and thought I had, but apparently I was in the wrong user folder, and with a deeper dig, I found multiple additional copies to delete and everything is working again.

Helpful?

more options

You are very welcome. :)

Helpful?

Yi tambaya

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.