Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox Really slow loading pages and slows other programs down after last update.

  • 11 amsoshi
  • 1 yana da wannan matsala
  • 41 views
  • Amsa ta ƙarshe daga cor-el

more options

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down now like when im burning a cd. Is anyone else experiencing this? Thank you

After this last update Firefox is really slow loading pages and has crashed on me multiple times, I have also noticed if the browser is up it slows other programs down now like when im burning a cd. Is anyone else experiencing this? Thank you

All Replies (11)

more options
more options

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

I am running Windows 10 Home Firefox version 96.0.3 64bit

I ran it in safe mode and it seemed to run quicker

more options

bp-3773858a-6e9d-46c0-85d0-58a4d0220124 1/24/2022, 2:14 PM View bp-036d6a9d-a648-4b06-819d-f49620220128 1/28/2022, 1:35 PM View bp-1ac1859e-10a8-424d-bf35-901480220128 1/28/2022, 1:35 PM View bp-dd530705-ebd5-4426-a184-9b3480220128 1/28/2022, 1:35 PM View

more options

If it helps, when i run firefox, i see in task manager the memory from firefox is anywhere from 2,000-5,000 but on all other browsers its only like a couple of hundred

more options

also i wanted to show you that under my task manager it shows a lot of firefox.exe items and one is running really high on memory. when i stop this one everything goes to normal. How can i find out what this one is?

more options

jsand1977 said

. . . . my task manager it shows a lot of firefox.exe items

More than one process is normal for the current Firefox. http://www.ghacks.net/2016/07/22/multi-process-firefox/

Multi-process Firefox is codenamed "e10s". https://wiki.mozilla.org/Firefox/multiprocess

more options

Product Firefox Release Channel release Version 96.0.2 Build ID 20220119190439 (2022-01-19) Buildhub data OS Unknown OS Version

Note: + means the crash report is incomplete (some entries blank)

+ bp-3773858a-6e9d-46c0-85d0-58a4d0220124 = Uptime 1,085 seconds (18 minutes and 5 seconds) Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000001000 bytes requested

Crash Reason

System Memory Use Percentage 96 +++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 96.0.2 Build ID 20220119190439 (2022-01-19) OS Windows 10 OS Version 10.0.19043

bp-036d6a9d-a648-4b06-819d-f49620220128 = Uptime 1,280 seconds (21 minutes and 20 seconds) bp-1ac1859e-10a8-424d-bf35-901480220128 = Uptime 53 seconds

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000001000 bytes requested

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 97

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

more options

Im going to try to do this, but its 100% firefox, any other browser is fine and only when i run firefox do i see one of the tasks under firefox skyrocket in memory usage.

more options

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.