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Firefox Quantum 57.0.1 for OS X High Sierra 10.13.1 newly installed, no plugins active, crashes on opening Preferences

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  • Amsa ta ƙarshe daga jaeb

jaeb
jaeb
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right after after quantum, firefox crashes on preferences. have been using firefox without problems updated to most current version until now. i removed all plugins and same result. reinstalled same result. is it a problem of the browser and os combination?

right after after quantum, firefox crashes on preferences. have been using firefox without problems updated to most current version until now. i removed all plugins and same result. reinstalled same result. is it a problem of the browser and os combination?

All Replies (2)

Shadow110
Shadow110
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Current version is 57.0.1 https://support.mozilla.org/en-US/kb/update-firefox-latest-version It will fix the issue when update.

If can not after open and closing Firefox a few times get it to update then : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox

Please let us know if this solved your issue or if need further assistance.

jaeb
jaeb Mai mallakar tambaya
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thanks for your reply! my firefox is current version. os x is also most current version. my accessibility is False, so not sure how to proceed.

to clarify, firefox works well everywhere else except when i try to open Preferences, it crashes.

Pkshadow said

Current version is 57.0.1 https://support.mozilla.org/en-US/kb/update-firefox-latest-version It will fix the issue when update. If can not after open and closing Firefox a few times get it to update then : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox Please let us know if this solved your issue or if need further assistance.