stuck in Thunderbird "restart to upgrade" doom loop and can no longer use it

For the past 3 days, I've been locked out of using Thunderbird email. When I try to open it, I get a "Your computer must be restarted to complete a previous upgrade of Th… (read more)

For the past 3 days, I've been locked out of using Thunderbird email. When I try to open it, I get a "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to restart now ?" "Yes/No" option pop-up.

This is infuriating. After several hours, I'm still no closer to being able to use Thunderbird again.

If I choose to restart, nothing changes and I just get the doom loop pop-up again.

If I install uninstall (via Windows Control Panel), again I get stuck with the "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to restart now ?" message.

I can find no useful advice in the Thunderbird help and forums. It's recorded as a known issue. But no viable solutions found.

Using Windows 10. Looks like Thunderbird tried to update to 115.16.2 on 28-Oct-24 (not something I requested).

Please let me know how I can fix it.

And do something to fix this bug (which is a shocker).

Asked by pgbennet 3 days ago

Last reply by pgbennet 25 minutes ago

Large profiles - export/move problems

Long time thunderbird user but kinda at my wits end. I'm moving to a new laptop and I have noted that the export function does not like profiles larger than 2Gb. Mine … (read more)

Long time thunderbird user but kinda at my wits end. I'm moving to a new laptop and I have noted that the export function does not like profiles larger than 2Gb. Mine is approx 10.5Gb. I followed what seems to be the suggested protocol

- install on new machine, don't create any account, close thunderbird - erase the profile folder and the profile.ini in the new install (I guess this is optional really) - close thunderbird on old machine - copy the protocol and .ini files from old machine to the new one. (there is only 1 file: 1rrz6vdm.default which

     seems odd maybe?) 

- crank up the new thunderbird

Well, I get something, but basically it is a pale ghost of what is there in my old machine. Have tried dozens of variants on this process with no love.

Help? Thanks

Asked by steve657 1 day ago

Last reply by steve657 1 hour ago

Calendar lost

On installing Thunderbird on my new Windows 11 computer, restore of backed up Profile did NOT restore my calendar. The calendar file is definitely in my Profile backup a… (read more)

On installing Thunderbird on my new Windows 11 computer, restore of backed up Profile did NOT restore my calendar. The calendar file is definitely in my Profile backup and it is over 1000 kb but nothing I have tried will import this local.sqlite file. I cannot find any other software that will import this file. Help. Thank you.

Asked by dlbkls50 1 hour ago

132.0 Update Fails

Windows 11 system; currently running 131.0.3 (64-bit). Was offered the chance to update to 132.0 (About | Help) (I do not and will not ever allow automatic updates witho… (read more)

Windows 11 system; currently running 131.0.3 (64-bit).

Was offered the chance to update to 132.0 (About | Help) (I do not and will not ever allow automatic updates without user approval, and my profile is stored in an entirely separate folder structure well away from the insecure \users hierarchy). Did the usual click on the update button, showed 132.0 downloading, update button changed to "Restart to Update", clicked the button...

And the update failed. Help | About shows 131.0.3, and the "Restart to Update" button is still active.

Tried again with a full shutdown instead of using the update button, same result.

So how do I force this update to install?

Asked by Jaws 1 day ago

Last reply by Jaws 1 hour ago

Profile problems

Hi. I'm having problems with reinstating my profile files after inadvertently letting a software update programme update Thunderbird, leaving me with a blank Thunderbird,… (read more)

Hi. I'm having problems with reinstating my profile files after inadvertently letting a software update programme update Thunderbird, leaving me with a blank Thunderbird, i.e no accounts etc. I've tried copying the Profile folder from a backup of 2-3 days ago, but it insists on loading a different profile to the one i want (gasu8cec-default-release). How do I make it load the profile I want?

Asked by Tombarkas 1 hour ago

Root Certificate Expiration

I recently read the article about the root certificate expiration and the updates related to it (https://support.mozilla.org/en-US/kb/root-certificate-expiration ). I wan… (read more)

I recently read the article about the root certificate expiration and the updates related to it (https://support.mozilla.org/en-US/kb/root-certificate-expiration ). I wanted to understand whether my add-ons will be affected because of this. Types of add-ons which i have 1) Simple searchOverride functionality 2) Simple functionality that communicates with remote APIs to display some data.

Asked by Ruben Monteiro 8 hours ago

Last reply by Ruben Monteiro 3 hours ago

More than one firebrowser on same windows pc.

Hi As I am testing something on firefox browser at the moment i have a question. Is it possible for me to have more than one instance of firefox running on my computer wi… (read more)

Hi As I am testing something on firefox browser at the moment i have a question. Is it possible for me to have more than one instance of firefox running on my computer with each having different settings. I would like to have eg. 3 browsers open with no 1 having A B and C extension installed - no 2 having D E and F extension installed and so on is that possible or can I do it in ohter ways so I can work in more firefox browsers at the same time?

Asked by frank1972 7 hours ago

After update opened tabs doesn't restore

(sorry for my bad English) I delete and again install Firefox, and after this if I open tabs (Youtube, etc) and close browser, tabs doesn't restore and showing default 1 … (read more)

(sorry for my bad English) I delete and again install Firefox, and after this if I open tabs (Youtube, etc) and close browser, tabs doesn't restore and showing default 1 search tab Firefox. Setting to restore tabs enabled, but not working, lile a method with about:setting. I will be grateful for help.

Asked by iliatverdohleb193 22 hours ago

Last reply by iliatverdohleb193 7 hours ago

Installation crashes

I have installed thunderbird but it won't open. Get the crash reporter with the message: Thunderbird had a problem and crashed. I have tried uninstalling and reinstalling… (read more)

I have installed thunderbird but it won't open. Get the crash reporter with the message: Thunderbird had a problem and crashed. I have tried uninstalling and reinstalling but with the same result.

Asked by David Johnson 8 hours ago

Updated version 105 which I found does not allow or have an option, to go to version 132.

I have version 105 and version 132 now installed on my computer. What is the best way going forward? I had 375 tabs open and of course designed my way. Besides saved pass… (read more)

I have version 105 and version 132 now installed on my computer. What is the best way going forward? I had 375 tabs open and of course designed my way. Besides saved passwords I have a couple gigs of cookies. Some pinned tabs etc. Should I just start over with version 132 and struggle through it for a few weeks? It used to update automatically but for some reason it did not these last few months and 105 didn't even have an option to update. Thanks for any suggestions.

Tim

Asked by steinkamptim 17 hours ago

Firefox icon in Windows 10 search

I know this is a minor issue, but after installing Firefox via winget, the search bar in Windows 10 (Windows Search) finds the Firefox app but doesn't display its icon. I… (read more)

I know this is a minor issue, but after installing Firefox via winget, the search bar in Windows 10 (Windows Search) finds the Firefox app but doesn't display its icon. Is there a known way to fix this?

Asked by Pablo Zurita 19 hours ago

Update deleted my bookmarks

Hello - I am running Firefox version 132.0 (aarch64) on a mac M1Max running Sonoma 14.6.1. The most recent Firefox update deleted all of my bookmarks and I can't get them… (read more)

Hello - I am running Firefox version 132.0 (aarch64) on a mac M1Max running Sonoma 14.6.1. The most recent Firefox update deleted all of my bookmarks and I can't get them back using the Manage Bookmarks->Restore option. I don't have a manual back up file. There were hundreds of bookmarks. Why did you do this and how can I get my bookmarks back?



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by pmgarafola 1 day ago

Problem overnight Nov 2 - Nov 3

This morning I experienced three new things, so I don't know if they are related to the latest update. 1 - My bookmarks were incomplete but I restarted and all of them ap… (read more)

This morning I experienced three new things, so I don't know if they are related to the latest update. 1 - My bookmarks were incomplete but I restarted and all of them appear to be restored. 2 - The shield in my toolbar related to trackers was previously always blue and sometimes I had to turn off enhanced browser tracking for websites to appear and function - as with placing orders. Now it is not blue on any site I visit. 3 - There are so many ads now on every page I visit where there were previously none yesterday. Is this related to the time change in most US States? I checked all my settings for ads and privacy and nothing has changed, but these annoying ads are now everywhere. I will add one more issue: the annoying pop up on every page asking me to sign into a google account. I have read the troubleshooting solution but it is for versions of Firefox that existed years ago. Please provide a current solution for the current version of Firefox please.

Asked by LBSH 1 day ago

Address book missing

I'm using Thunderbird 128.4esr on Windows 11 with the Cardbook extension to display the address book. However over the last few days it totally lost the address book. A… (read more)

I'm using Thunderbird 128.4esr on Windows 11 with the Cardbook extension to display the address book. However over the last few days it totally lost the address book. All emails are still displayed correctly.

I do a daily back-up to store the last 30 days data. I tried restoring the Thunderbird folder from an earlier date and the address book displays correctly. However if I close and re-open Thunderbird the address book has gone. After trying this numeous times I saw a message "Migrating cardbook DBImage 5/8" as shown in the attached screenshot. It remains stuck on that indefinitely.

The issue isn't with Cardbook as the same happens if I open the Address Book from the top-right menu

Asked by rousea 2 days ago

Last reply by rousea 1 day ago

No pop-up windows

Since 132.0-1 and higher (installed with snap) on Ubuntu 22.04, I can't download opened PDF and image files, nor can I use pop-up windows (downloading files only works if… (read more)

Since 132.0-1 and higher (installed with snap) on Ubuntu 22.04, I can't download opened PDF and image files, nor can I use pop-up windows (downloading files only works if there is a clickable button on the website, even "Save link as..." doesn't work). Changing my privacy settings and disabling all sorts of protection add-ons didn't help.

Asked by Tomáš Plšek 1 day ago

Request for Compatibility with Low-End Systems in New Firefox Updates

Dear Mozilla Firefox Team, I hope this message finds you well. I am a long-time user of Firefox and have greatly enjoyed the browser for its speed, security, and user-fr… (read more)

Dear Mozilla Firefox Team,

I hope this message finds you well. I am a long-time user of Firefox and have greatly enjoyed the browser for its speed, security, and user-friendly interface. However, I recently encountered an issue where the latest update seems to be incompatible with my system.

As a user with a low-end system, I sincerely request that future updates consider compatibility with older or less powerful hardware. Firefox has always stood out for its accessibility, and I believe that supporting a wider range of devices would further enhance the browser’s appeal to users like me.

I would be grateful if there could be an option or version of Firefox optimized for systems with limited resources. Thank you for your time, and I look forward to your response.

Asked by IjAz Dogar 5 days ago

Last reply by IjAz Dogar 1 day ago

new update

YOU HAVE RUINED MY CANON PICTURE PROGRAM THAT I WAS USING TO DOWNLOAD PICTURES FROM MY CAMERA MEMORY CARD. AFTER THIS LATEST UPDATE THAT I DIDN'T AUTHORIZE I CAN NO LONG… (read more)

YOU HAVE RUINED MY CANON PICTURE PROGRAM THAT I WAS USING TO DOWNLOAD PICTURES FROM MY CAMERA MEMORY CARD. AFTER THIS LATEST UPDATE THAT I DIDN'T AUTHORIZE I CAN NO LONGER DOWNLOAD THE PICTURES AS BEFORE OR ATTACH THEM TO EMAILS..

FIX IT!!!!!!!!

SUSAN SPONGBERG - LA HABRA, CA.

Asked by CaliforniaLady 1 day ago