Update not start

Dear Team, I was asked to start an upload in Firefox. I tried that. I get the message 'Couldn't load XPCOM' What do I have to do to restart Firefox? It's urgently needed … (read more)

Dear Team, I was asked to start an upload in Firefox. I tried that. I get the message 'Couldn't load XPCOM' What do I have to do to restart Firefox? It's urgently needed for account verification! Could this possibly be due to a lack of capacity? I currently have 371 MB of 111 KB available. I ask you to help me quickly - thank you very much.

Regards, Karin Gähler Phone +49 [phone number removed]

Asked by Karin Gähler 1 day ago

Last reply by Ed 15 hours ago

Can not access Thunderbird

Telstra are changing me to fibre to my home (currently copper to home). In the process they have removed Thunderbird and introduced Telstra web mail which I do not want. … (read more)

Telstra are changing me to fibre to my home (currently copper to home). In the process they have removed Thunderbird and introduced Telstra web mail which I do not want. But, I do not know have to re-install Thunderbird on my desktop. I need some help as my knowledge is more in keeping with 1940's to 1970's technology. Hope you can help Bob

Asked by Bob & Val 4 days ago

Last reply by Rick (Scooter) 3 days ago

Not able to change desktop background photo since today's Firefox update

Hello: When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among so… (read more)

Hello:

When I signed into my computer this morning, a pop-up asked me if I wanted Firefox to update. I let it do that, and then a pop-up came up letting choose among some photos and art for a desktop background. It even let me upload a photo of mine. I chose one of yours, now I can't change to any other photo I have on my computer. Please help.

Thank you,

Cynthia M.

Asked by clmcda63 3 days ago

Last reply by Denys 3 days ago

new version of Firefox

You have invited me to download a new version of Firefox. So What do I do with my existing Firefox? If I don't like it, can I go back? Please let me know. John Parrot… (read more)

You have invited me to download a new version of Firefox.

So What do I do with my existing Firefox?

If I don't like it, can I go back?

Please let me know.

John Parrott

Asked by parrott_john 3 days ago

Last reply by TyDraniu 3 days ago

Regarding Thunderbird from the Microsoft Store [ESR/Release change]

Hello, I am writing this question concerning the new Thunderbird notification I received recently, prompting me to update to the Release Channel. Since I installed the c… (read more)

Hello,

I am writing this question concerning the new Thunderbird notification I received recently, prompting me to update to the Release Channel. Since I installed the client from the Microsoft Store, will it get automatically updated to the previous channel or will I have to do it manually? If I am not mistaken, to move between channels you need to do it yourself. How will this work with the Store version?

Thank you for your time.

Asked by Ilias Kslr 5 days ago

Last reply by Wayne Mery 5 days ago

I'm unable to access my emails accts.

I'm having problems getting Thunderbird to install. I've used it for a number of years and very happy with it but now it's giving me fits. I made 3 donation last year a… (read more)

I'm having problems getting Thunderbird to install. I've used it for a number of years and very happy with it but now it's giving me fits. I made 3 donation last year and it almost immediately quit working for me.

Asked by Linda van der Veur 5 days ago

Last reply by Mapenzi 5 days ago

No way to use Thunderbird auto updates on another computer for shared profile.

We have several windows 11 computers accessing a single Thunderbird profile one-at-a-time. After one of the computers updates Thunderbird with the auto updating, the othe… (read more)

We have several windows 11 computers accessing a single Thunderbird profile one-at-a-time. After one of the computers updates Thunderbird with the auto updating, the other computers get an out-of-date with profile message and then we have to download and upgrade to the new version of Thunderbird manually.

It would be very nice if when the out-of-date with profile arises that the user is given the option to update their installation of Thunderbird, i.e., invoke the auto update.

Thanks.

Asked by John Hutchison 6 days ago

Last reply by david 5 days ago

Stop "Restart required to continue using Firefox" in the MIDDLE OF A WORKING DAY!!!!!!!!!!!!!!!1

If I have to restart my computers when I am in the middle of working because Firefox won't work unless I do, I will find another browser. And yes, I have it set to only … (read more)

If I have to restart my computers when I am in the middle of working because Firefox won't work unless I do, I will find another browser. And yes, I have it set to only update when the computer is not being used, but obviously that does work. Maybe give me the option to set a time to restart?! Like the middle of the night as opposed to the middle of a working day!!!!!!!!!!!!!!!!! Really???????????

Asked by nwiannucci 6 days ago

Last reply by Agent virtuel 6 days ago

My C hard drive is full. How can I get Firefox to run from the D drive?

My C hard drive is almost full. How can I get Firefox to run from the D drive? I tried copying the files there but it would not run. Do I need to edit something in the Re… (read more)

My C hard drive is almost full. How can I get Firefox to run from the D drive? I tried copying the files there but it would not run. Do I need to edit something in the Registry? I'm using (for as long as I can) Win 10 on a Dell desktop. Latest version of Firefox is installed.

Thanks for any assistance.

Asked by denaf1 1 week ago

Last reply by jonzn4SUSE 1 week ago

Firefox says it is "up to date" with 115.24.0esr, but Vanguard still says my browser is not supported. What do I do? I have already manually downloaded ESR 15 as my macbook is using 10.13.6. This is supposed to be good until August 1, 2025.

Today, when I went onto Vanguard, at the top of page it said my browser is not supported. However, Firefox says it is "up to date." It had already been changed to 115.24.… (read more)

Today, when I went onto Vanguard, at the top of page it said my browser is not supported. However, Firefox says it is "up to date." It had already been changed to 115.24.0esr, as my macbook uses 10.13.6 High Sierra. Firefox says I am good and supported until August 1, 2025, but I am still getting the non-support message on the Vanguard site. Who is right?

Asked by drbozoprice 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Latest version

This latest version of Thunderbird has all sorts of bugs. I can't open or view email, can't save drafts & send messages (get errors: failed to save drafts & send … (read more)

This latest version of Thunderbird has all sorts of bugs. I can't open or view email, can't save drafts & send messages (get errors: failed to save drafts & send message). I constantly reinstall the app: works fine at 1st; but then the same bugs keep resurfacing. Is there a way to go back to the earlier release version? Thunderbird was working fine before this latest version was installed.

Asked by Dominic 1 week ago

Last reply by Rick (Scooter) 1 week ago

"Side-by-side configuration is incorrect" prevents program even loading

The attached image shows the error message I get when I try to run Thunderbird. This has been the case for several months, and all of the suggestions I've found online ha… (read more)

The attached image shows the error message I get when I try to run Thunderbird. This has been the case for several months, and all of the suggestions I've found online have failed to make any difference at all.

It seems this must be a fairly common error with other software, but within Mozilla's help menus I could find only one thread of two messages that addressed it at all, with no solution offered.

I'm running Windows 11, and have had no problems with Thunderbird until this one.

I hope someone can offer a solution that works for me.

Thanks,

Neil Farrell

Asked by tenpiualto 4 weeks ago

Last reply by jon_laws 1 week ago