Thunderbird Community Forum

I spent hours today with Rogers/Shaw support with nothing but a waste of my time. At the end they blame Tbird and were totally useless in helping. Thunderbird was fully working two days ago and I made no changes to anything. I am using the latest Tbird version. Today I uninstalled it and reinstalled with no change. I hate Rogers/Shaw but want to keep my email ID that I have used for many years.

I suspect this is password issue caused by Rogers but I can't identify it and as I said ROgers support was a waste of time. On the support chat the previous day they said they had a "back end" issue but now say that was fixed.

Hello,

I would like to report a problem I experience using Thunderbird on a Mac (see configuration below). In some circumstances (that I am not able to determine), when deleting one message in the inbox (unified Folders mode), the message list is not updated/refreshed i.e. the deleted message is still appearing but in fact the content is the next one. This is very annoying as we may remove messages wrongly: the messages we want to delete are not the one we see in the list.

I am using Thunderbird 140.7.0esr on a MacBook Air Sonoma 14.7.1

Are you aware of such a behavior? What can I do to overcome the problem?

Thank you for your help

Best regards

P. Clarysse

Thunderbird hasn't saved any of my Microsoft Emails for days and now it won't send. My other accounts (Gmail, AOL, etc.) work fine, however. How do I make the fix so I can send and also sync my Sent emails so they show up! I just get long hold ups and error messages.

Hi! I am trying to use the Thunderbird application to help me view a huge '.mbox' file from an email account that is no longer active. I have the entire file saved to my computer as I downloaded it before the account was closed. Can you help me access those files? I am working on a huge project and really need to look for date sand times of emails sent in the mailbox so that i can piece together the timeline of the project. I would greatly appreciate this!!!

Went to search for someone in the Quick Search and it did not bring up their emails in the folder, which exist as I confirmed by sorting alphabetically and finding them. Why is this?

This morning, I repeatedly received an "Authentication failed when connecting to outlook.office365.com" error. I removed the Outlook account from Thunderbird hoping to solve this by reconnecting and starting from scratch. Upon entering my email and password, my configuration is successfully located in the Mozilla database, but upon selecting the IMAP configuration and after a brief password check, I received the error message "Unable to log in at server. Probably wrong configuration, username or password". Is this an issue on Outlook's end, or is something not set up properly?

My Hotmail account suddenly stopped working today (was working yesterday). Thunderbird shows a popup saying authentication failed, but doesn't ask me to try a different password (not that I changed it recently).

The error details are only visible in Error Console:

Got an error name=oAuth2Error, the server said: Authentication failure: unknown user name or bad password.

Using server: outlook.office365.com, port 995 (POP) user name: ****@hotmail.com SSL/TLS, OAuth2

While debugging issues related to a self-signed certificate, I came across the Certificate Manager pop-up. This can be accessed in the Settings, under Privacy & Security, by clicking on the Manage Certificates button.

The Servers tab had a button for 'Add Exception'. I tried to add an exception, but it wasn't clear how this is supposed to work. I tried entering a location in form that is shown by existing exceptions and clicking on the Get Certificate button, but this resulted in a response of "No Information Available ... Unable to obtain identification status for this site." Is there any documentation or hints on how this is supposed to work?

Thunderbird won't let me login and doesn't deliver my emails. I have reset my password and still can't get my emails. How do I get some assistance on this issue?

Somehow I ended up with a Trash folder under my Local Folders. It's not the 'real' Trash, it's just a created folder, but I can't delete it. Right click 'thinks' it's my real Trash. Can I get rid of it somehow? Not a big, deal but I'd rather it was gone.

I can't log in after changing my email password. My email address is [edited]@telia.com. I can log in with my new password using Telia Webmail. I have been in contact with Telia and they refer you. Best regards Anita Bodin

When I try to edit an address book entry, I get a partial part of entry. I can only see first name and unable to see or edit anything else. Using windows 11, seems to create problems in Thunderbird.

I tried unticking enable and it did NOT work. Help! I want the stupid filter gone. I have struggled for two years with the junk filter which does not work right. I have done shift J. The filter does NOT learn. A week aog, I saw that I could uncheck enable and that was supposed to stop the filter. That also did NOT work.

Today, an email I forwarded to myself from another platform went in junk. I never wanted any junk filter. It has been nothing but trouble and now I can't even disable it.

My question is, whether or not the android Thunderbird will interact with the windows Thunderbird I have on my laptop. On my laptop, I have Thunderbird redirect emails into various folders. On my cellphone, I'm currently using Fairemail but it's not aware of those folders on my laptop which is a problem when doing a search on my cell for a specific email, if the email I'm looking for has migrated to those folders on the laptop. Thanks in advance, Phil

Hi, Forums - I am a new Thunderbird user based on on-line research suggesting Thunderbird as the best way to relieve gmail account with local mailbox archiving. My gmail is out of storage by end of the month and my plan was to move a bunch of old messages into local Thunderbird mailbox to clear room in the google account. I have set up Thunderbird successfully with gmail using IMAP connectivity option. Thunderbird shows same folder structure as labels in gmail and displays all messages from the oldest to newest. So then I tried the "archiving" by setting up a folder structure under Thunderbird's Local Folders. Specifically, to start with I I set up Inbox_archive and Sent_archive and used right click Move To > Local Folders > Folder name to move old messages from live ...@gmail.com tree to Local Folder tree. Since there is also an option Copy To, my understanding was that Move should be different from Copy by also removing messages from gmail and move them to Local folders. At a first glance these steps seemed to work. I see unique old messages in Thuderbird Local Folders. I don't see these messages in Thunderbird's gmail inbox/sent and I also don't see these messages when I search in on-line gmail in:inbox and in:sent. I noticed, however, that google storage size didn't budge. I moved a thousand of more messages in the same way (thinking maybe older messages were just small) and the storage still didn't decrease. I then looked around in on-line gmail and found the messages that I presumed "archived" still sitting in gmail's All Mail. This explains why the storage size didn't change. I searched on the forum and on-line and can't get a confident answer on what am I missing to actually remove the messages from gmail - ideally in the most straightforward manner in one action as a cut and paste from on-line to local folders. Are there any IMAP/account settings that I should have so that Thunderbird's "Move to" actually removes messages from on-line account? Or is there a different archiving command/strategy I need to use?

I am hesitant to do any more trial and error on my own since I already messed up my gmail by having now thousands of messages still sitting in All Mail without proper Inbox and Sent tags and, thus, would appreciate the recommendation from someone who is familiar with my use case.

Thank you.