Unable to find the extension and install

Hi support and team, I am seeking for your help, I look for the extension "ShopBack" which help me to track the online purchases, cashback / rewards. However, I cannot se… (read more)

Hi support and team,

I am seeking for your help, I look for the extension "ShopBack" which help me to track the online purchases, cashback / rewards.

However, I cannot search and install after I have remove it for some troubleshoot.

Looking forward to hearing from you soon. Hope I can get it installed and continue to enjoy the benefit.

Regards, Kong

Open 2

How to Restore Single Click Search Engine Functionality

Recent builds have changed the way that the user can direct queries to the various search engines that can be added (i.e. eBay, Wikipedia, IMDB etc) - to a new configurat… (read more)

Recent builds have changed the way that the user can direct queries to the various search engines that can be added (i.e. eBay, Wikipedia, IMDB etc) - to a new configuration that is awkward and forces more clicks.

Here is the method that currently allows reverting to the previous approach :

in about:config

Set string "browser.search.widget.new: to false

... and to delay automatic deletion of engines set "browser.search.widget.removeAfterDaysUnused" to thousands

from this Reddit thread https://www.reddit.com/r/firefox/comments/1rftet4/comment/o7s1w69/

Posting this for increased visibility for folks encountering the issue and in the hopes that Mozilla will consider not degrading a well-performing interaction pattern

Open 2

Picture-in-Picture mode wont work

I am watching a movie and would like to use Picture-in-Picture mode so I can continue watching while working, thanks to its floating window feature. However, I can no lon… (read more)

I am watching a movie and would like to use Picture-in-Picture mode so I can continue watching while working, thanks to its floating window feature. However, I can no longer use it.

I have already tried clicking the Picture-in-Picture icon on the video, using the Ctrl + Shift + ] shortcut, and verifying that the feature is enabled under Settings > Tabs and Browsing > Media. Unfortunately, none of these methods worked.

I would appreciate it if you could help me resolve this issue as soon as possible. Aside from its extension support, Picture-in-Picture is one of the main reasons I chose Mozilla Firefox.

Thank you in advance for your assistance.

Open 7 2

I want to remove Paypal from my subscription and add a credit card

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method. I tried removing Paypal, but it force… (read more)

I want to remove Paypal from my Mozilla VPN subscription and add a credit card, but I can't figure out how to add a payment method.

I tried removing Paypal, but it forced me to restore Paypal as the payment method.

How do I switch to a credit card?

Open 2

I cannot get into X (twitter)

I turn that off and still no Twitter and your system turns it back on again all by itself, your settings are doing what they want to do, not what I SAY to do. Now, I cann… (read more)

I turn that off and still no Twitter and your system turns it back on again all by itself, your settings are doing what they want to do, not what I SAY to do. Now, I cannot get into Twitter.

Open 2 1

my browser won't work properly since update 150 and 151

I open Firefox, my browser, then I type in the site I want to open. It opens fine, however, when I try to open another site I want to open nothing happens except a little… (read more)

I open Firefox, my browser, then I type in the site I want to open. It opens fine, however, when I try to open another site I want to open nothing happens except a little dot in front of the requested site keeps going back and forth, but nothing opens. I then have to close the browser, re-open the browser and key in the site I want. WHY? What am I doing wrong. Please keep in mind that I am not a computer savvy person and don't understand much about them. I do know however that Firefox used to work on my computer before update 150 and 151 were downloaded without a hitch. I have tried everything I could think of to fix the problem without success. I am beyond frustrated and need this fixed.

Open 1

Does Mozilla have any back up of my bookmarks etc. ?

So I just upgraded my pc and it bricked my windows and to reinstall, I forgot to save the Firefox data before doing so because I thought it wouldn't cause any issue, well… (read more)

So I just upgraded my pc and it bricked my windows and to reinstall, I forgot to save the Firefox data before doing so because I thought it wouldn't cause any issue, well, now all my bookmarks etc. are gone and I'm wondering if there is some sort of backup somewhere saved by Mozilla in the cloud.

Open 1

ı cannot log into my x account it says 'Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com

I've suddenly had an issue crop up when trying to access Twitter on Firefox. I get an error message that says "Firefox’s Enhanced Tracking Protection (Strict Mode) is kno… (read more)

I've suddenly had an issue crop up when trying to access Twitter on Firefox. I get an error message that says "Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com", but the problem is Im not using Strict Mode. I have standard protection on.

Open 1